Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic
Tarak Mondal

Tarak Mondal

Domkal,West Bengal

Summary

Dedicated and results-driven professional with a strong background in education and customer service. As a home tutor, I successfully guided students to academic excellence, fostering a love for learning. My ability to tailor teaching methods to individual needs led to measurable improvements in student performance.

In my role as a customer care executive, I honed exceptional communication skills, resolving inquiries promptly and ensuring customer satisfaction. My commitment to active listening, empathy, and problem-solving contributed to positive customer experiences.

Key Achievements:

  • Home Tutor:Improved student grades by implementing personalized study plans.
    Motivated and inspired students to overcome challenges and achieve their goals.
    Facilitated group study sessions to enhance collaborative learning.
  • Customer Care Executive:Maintained high customer satisfaction through effective communication.
    Resolved complex issues with patience and professionalism.
    Contributed to team success by sharing insights and best practices.

As a versatile professional, I am eager to bring my skills and dedication to a dynamic organization. Let’s connect and discuss how I can add value to your team

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Home tutor

N/A
Domkal,West Bengal, India
01.2021 - 01.2024
  • Created specialized exam technique and revision sessions with holistic approach.
  • Strategically planned schedule to enhance student concentration and learning outcomes.
  • Sourced texts and relevant materials to adequately prepare for lessons and increase knowledge of academic study needs.
  • Managed complex schedule of appointments to service high-volume client base.

Call centre executive

Teleperformance India
Kolkata, West Bengal
01.2020 - 03.2020
  • Promoted current offers and campaigns to uplift add-on sales.
  • Enhanced company perception by building positive, productive customer relationships.
  • Maintained understanding of switchboard systems to answer and field calls quickly.
  • Received inbound calls promptly, achieving customer wait time targets.

Education

Bachelor of Arts - English Literature

Netaji Subhash Open University
07.2020 - 01.2024

Higher Secondary - Science

Domkal Bhabataran High School
Domkal, West Bengal, India
01.2015 - 03.2016

Skills

  • Self-motivated
  • Brand awareness
  • Customer assistance
  • Exceptional customer service
  • Team player
  • Excellent communicator
  • Swift problem solver
  • Dedicated work ethic

Languages

English
Fluent
Bengali
Native
Hindi
Advanced
Spanish
Beginner

Hobbies

  • Cycling:Active cyclist with a love for exploring scenic routes.
  • Understand the importance of fitness and eco-friendly transportation.
  • Music Enthusiast:Singing enthusiast with a melodious voice; enjoy karaoke sessions.
  • Voice Over for Advertising Campaigns:Versatile vocal range suitable for different brand tones (authoritative, friendly, or persuasive).
  • Workout and Fitness: Versatile vocal range suitable for different brand tones (authoritative, friendly, or persuasive).

Timeline

Home tutor

N/A
01.2021 - 01.2024

Bachelor of Arts - English Literature

Netaji Subhash Open University
07.2020 - 01.2024

Call centre executive

Teleperformance India
01.2020 - 03.2020

Higher Secondary - Science

Domkal Bhabataran High School
01.2015 - 03.2016
Tarak Mondal