Tarak Nath Banerjee

Plan, organize, control, and manage the day-to-day operation of the MIS for the Hospital and ensure accuracy and integrity of all operational database (Detailed Analysis of Gross Revenue, Net Revenue, Discounts, Profits, Footfall, SWOT statics etc.)

Ensure timely and accurate preparation of management and budget reports for submission to the Head Sales and Marketing.

Generate and distribute management reports in accurate and timely manner for MD review meeting.

Implement new systems and procedures in order to upgrade and streamline management reporting practices.

Manage and implement continuous improvement measures to improve the efficiency and quality of management reporting.

Analyze business information to identify process improvements for increasing business efficiency and effectiveness.

Taking care of operational part with sales groups and HIS team to assure that the systems are in place and accurate information is captured and delivered for reporting and budgeting purposes.

Review and revise financial forms as necessary to fulfill reporting requirements.

Manage, develop and motivate the Sales team to ensure that all unit objectives are met, including the accurate and timely completion of related administration.

Define SOP to capture more accurate and transparent data to be fruitful in organizational benefit.

Motivated, trained, and disciplined employees to maximize performance.

Managed team schedule with eye for coverage needs and individual strengths.

Mentored and motivated team members to achieve challenging business goals.

Developed and implemented policies and procedures to improve customer service and satisfaction.

Collaborated with other departments to establish productive and timely completion of projects.

Reported issues to higher management with great detail.

Implemented business strategies, increasing revenue and effectively targeting new markets.

Handle all admin related issue, i.e., telephone bills, housekeeping, travel & ticketing.

To coordinate with the different hospitals for health check-up of our employees. Time to time send the invoices to the head office for vendor’s payment.

Planning for the customer as well as for employee retention.

Create some innovative ideas for employee retention.

Interviewed, recruited and trained new onboarding candidates.

Collaborated with back-office team members to facilitate seamless business execution.

Established and implemented departmental policies, goals and objectives.

Prepared annual data to determine metrics for operational performance.

Launched new rewards program to identify and celebrate staff performance.

To manage the “Total Customer Experience Questionnaire” process & follow through customer requests.

To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.

To ensure satisfaction of customers.

To accurately share Cash/ Credit/ Corporate billing and discount information with customers & achieve high levels of customer satisfaction at each interaction.

To ensure timely submission of deposited cash/ cheque/drafts/credit slips to Finance.

To maintain and contribute to cordial inter and intra team relations.