TARAK NATH RAKSHIT
Service Manager
Kolkata
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Service engineer
Door
04.2002 - 08.2003
- Supported sales team in securing new contracts by providing technical expertise during presentations and product demonstrations.
- Diagnosed and resolved machine operation variations and equipment problems.
- Resolved customer complaints in prompt, polite and professional approach.
- Installed, configured and tested equipment on specialized platforms.
System Administrator
GSI LOGIC Software Pvt Ltd.
02.2004 - 06.2007
- Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
Project Engineer
MULTI WEIGH SYSTEMS
08.2007 - 07.2008
- Design, Programming and Maintenance of PLC based system, Various Panels and Field Instruments
- Working with PLC- ABB VERSION, AB VERSION
- SCADA-RS View 32, InduSoft 4.4
- LOGIC-RSLogix 500, DRIVE-ABB ACS-550
- HMI-PANEL VIEW 300
- Conzerv Meters, Renu Gateway, Transducers.
- Managed budgets effectively for multiple projects, ensuring financial targets were met.
- Mentored junior engineers, contributing to their professional development and enhancing team performance.
Regional After-Sales Manager
SCHWING Stetter India Pvt.Ltd
10.2008 - Current
- Fostered a culture of continuous improvement through open communication channels that encouraged feedback from all team members.
- Increased revenue by offering tailored aftersales packages based on individual customer needs.
- Streamlined warranty claims handling for faster resolution and improved customer experience.
- Developed strong relationships with suppliers, ensuring prompt parts availability and minimizing delays.
- Established clear performance metrics to monitor staff progress and identify areas for improvement.
- Boosted employee retention by fostering a supportive work environment that rewarded hard work and dedication.
- Optimized resource allocation by closely monitoring workload distribution among technicians, reducing bottlenecks and wait times for customers.
- Leveraged data analytics tools to identify inefficiencies within the aftersales process, leading to targeted improvements in key areas.
Education
Diploma -
Alkhateeb Polytecnic(Approved by A.I.C.T.E.) Bangalore
01.1999 - 04.2001
XII - Science
A-Zone Multipurpose Boys school, Durgapur, W.B.C.H.S.E.
01.1997 - 04.1999
X - undefined
Benachitty High School, Durgapur, I.C.S.E
01.1997 - undefined
Skills
Staff Training and Development
undefinedPersonal Information
- Subject Of Interest: Digital Electronics, PLC, Electrical Measurement, Sensors and Transducers.
- Date of Birth: 01/04/79
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Training
CMC Ltd., Kolkata, Hardware & Networking.
Leadership Management Training
Born to win Training
Disclaimer
I do hereby declare that the above-mentioned information is true to the best of my knowledge.
Timeline
Regional After-Sales Manager
SCHWING Stetter India Pvt.Ltd
10.2008 - Current
Project Engineer
MULTI WEIGH SYSTEMS
08.2007 - 07.2008
System Administrator
GSI LOGIC Software Pvt Ltd.
02.2004 - 06.2007
Service engineer
Door
04.2002 - 08.2003
Diploma -
Alkhateeb Polytecnic(Approved by A.I.C.T.E.) Bangalore
01.1999 - 04.2001
XII - Science
A-Zone Multipurpose Boys school, Durgapur, W.B.C.H.S.E.
01.1997 - 04.1999
X - undefined
Benachitty High School, Durgapur, I.C.S.E
01.1997 - undefined
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