TARAK NATH RAKSHIT
Service Manager
Kolkata
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Service engineer
Door
04.2002 - 08.2003
- Supported sales team in securing new contracts by providing technical expertise during presentations and product demonstrations.
- Diagnosed and resolved machine operation variations and equipment problems.
- Resolved customer complaints in prompt, polite and professional approach.
- Installed, configured and tested equipment on specialized platforms.
System Administrator
GSI LOGIC Software Pvt Ltd.
02.2004 - 06.2007
- Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
Project Engineer
MULTI WEIGH SYSTEMS
08.2007 - 07.2008
- Design, Programming and Maintenance of PLC based system, Various Panels and Field Instruments
- Working with PLC- ABB VERSION, AB VERSION
- SCADA-RS View 32, InduSoft 4.4
- LOGIC-RSLogix 500, DRIVE-ABB ACS-550
- HMI-PANEL VIEW 300
- Conzerv Meters, Renu Gateway, Transducers.
- Managed budgets effectively for multiple projects, ensuring financial targets were met.
- Mentored junior engineers, contributing to their professional development and enhancing team performance.
Regional After-Sales Manager
SCHWING Stetter India Pvt.Ltd
10.2008 - Current
- Fostered a culture of continuous improvement through open communication channels that encouraged feedback from all team members.
- Increased revenue by offering tailored aftersales packages based on individual customer needs.
- Streamlined warranty claims handling for faster resolution and improved customer experience.
- Developed strong relationships with suppliers, ensuring prompt parts availability and minimizing delays.
- Established clear performance metrics to monitor staff progress and identify areas for improvement.
- Boosted employee retention by fostering a supportive work environment that rewarded hard work and dedication.
- Optimized resource allocation by closely monitoring workload distribution among technicians, reducing bottlenecks and wait times for customers.
- Leveraged data analytics tools to identify inefficiencies within the aftersales process, leading to targeted improvements in key areas.
Education
Diploma -
Alkhateeb Polytecnic(Approved by A.I.C.T.E.) Bangalore
01.1999 - 04.2001
XII - Science
A-Zone Multipurpose Boys school, Durgapur, W.B.C.H.S.E.
01.1997 - 04.1999
X - undefined
Benachitty High School, Durgapur, I.C.S.E
01.1997 -
Skills
Staff Training and Development
Employee Development
Marketing Communications
Process Improvement
Cost Control
Relationship Building
Customer Retention Strategies
Sales strategy development
Competitive Analysis
Sales Presentations
Customer Relationship Management
Technical understanding
Personal Information
- Subject Of Interest: Digital Electronics, PLC, Electrical Measurement, Sensors and Transducers.
- Date of Birth: 01/04/79
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Training
CMC Ltd., Kolkata, Hardware & Networking.
Leadership Management Training
Born to win Training
Disclaimer
I do hereby declare that the above-mentioned information is true to the best of my knowledge.
Timeline
Regional After-Sales Manager
SCHWING Stetter India Pvt.Ltd
10.2008 - Current
Project Engineer
MULTI WEIGH SYSTEMS
08.2007 - 07.2008
System Administrator
GSI LOGIC Software Pvt Ltd.
02.2004 - 06.2007
Service engineer
Door
04.2002 - 08.2003
Diploma -
Alkhateeb Polytecnic(Approved by A.I.C.T.E.) Bangalore
01.1999 - 04.2001
XII - Science
A-Zone Multipurpose Boys school, Durgapur, W.B.C.H.S.E.
01.1997 - 04.1999
X - undefined
Benachitty High School, Durgapur, I.C.S.E
01.1997 -