Tarakshu Arvind Chavan

Global Order Delivery Improvement Project – Seco Tools

• Led a global initiative to improve order delivery precision across international markets.
• Established centralized customer service centre, standardizing 15 delivery processes to enhance order delivery precision.
• Managed a 15-member cross-functional team across Supply Chain, Procurement, Logistics, Sales and Manufacturing.
• Developed project plans, monitoring milestones, risks, dependencies, KPIs, and stakeholder expectations to ensure project alignment.
• Cleared over 20,000 delayed customer orders within one year.
• Improved global delivery precision to more than 85%.

• Coordinated the establishment of a Customer Service Centre for Klarna Bank’s “Pay Later” product, supporting nearly 7 million customers.
• Worked with IT and CRM teams to implement the CRM system on schedule and within the $12 million budget.
• Conducted stakeholder analysis, project planning, risk assessment and maintained the project risk register.
• Developed 60+ customer-response templates and comprehensive knowledge base to streamline customer interactions.
• Reduced customer query-resolution time by 50%.
• Achieved 90% customer satisfaction through improved service delivery.
• Completed the project on schedule, under budget and against all key performance indicators.

• Successfully booked and delivered over 60,000 fiber installation orders.
• Managed end-to-end order execution for AT&T fiber installation services across multiple customers.
• Evaluated service feasibility, project requirements, constraints, and risks to inform decision-making and optimize project outcomes.
• Developed project plans and process flows for effective order booking and delivery.
• Collaborated with AT&T technical representatives and internal teams to align on customer requirements and ensure successful project execution.
• Tracked order progress, deliverables, risks, and issues to maintain project timelines and support proactive resolution.
• Maintained stakeholder relationships and supported timely issue resolution.
• Prepared closure reports and collected stakeholder feedback.

• Recognized for excellent performance by the President of British Telecom Global Services.
• Coordinated with APAC- and US-based project managers to ensure timely service delivery for global customers.
• Managed telecom circuit orders for British Telecom’s global customers.
• Collaborated with project teams, suppliers, and customers to effectively resolve order-related queries.
• Used multiple order management and telecom systems to process and monitor orders.
• Communicated with international customers and stakeholders through email, chat and calls.
• Supported US and UK customers through various service requests.