SCM professional with 17 years of experience, and currently employed at Aditya Birla Lifestyle Brands, specializing in operational streamlining and customer satisfaction enhancement. Expertise in SAP WMS and inventory control, complemented by strong team management capabilities. Achieved notable process improvements, ensuring timely deliveries and optimizing warehouse efficiency. Proven track record in supply chain management, procurement, and strategic planning, driving productivity and cost reduction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager Supply Chain
Aditya Birla Lifestyle Brands Limited
Gurugram
10.2024 - Current
Currently managing the logistics and warehouse operations of Aditya Birla Fashion & Retail Ltd for their brands, Reebok, AE, LP, and AS.
Managing the logistics operations of two North warehouses.
Streamline First Mile and Last Mile Operations: Ensure seamless pickup, booking, and delivery within company-defined TATs.
Weekly and surprise visits to the LSP hubs to improve the connections to the further destinations.
Managing the canteen shipments and deliveries as per the shared appointment.
Customer Satisfaction: Address customer needs promptly. Provide accurate shipment information.
Created reports to track shipment progress, delivery times, and costs associated with transport.
Analyzed data to identify areas for process improvement and cost reduction.
Managed logistics operations to ensure timely delivery of products.
Developed and managed logistics strategies to improve the efficiency of operations.
Daily MIS dispatch tracker update and sharing the lead time and undelivered summary with the brands and management.
Updated customers and interdepartmental employees on critical shipments upon request.
Assistant Manager Supply Chain Operations
Biba Apparels Pvt Ltd
Gurugram
08.2023 - 07.2024
Manage the entire warehouse operations independently, with 350+ team members and more than 90,000 SKUs in the Faridabad DC (2 lakh sq. ft.).. ft.) Operating 16 hours a day, 7 days a week.
Oversee all receipts, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies, and procedures.
Ensured smooth warehouse operations and contents by establishing and monitoring security procedures and protocols.
Controls inventory levels by conducting physical counts and reconciling with the data storage system.
Prepared and achieved financial objectives of the annual budget; scheduled expenditures; analyzed variances; initiated corrective actions.
To ensure the liquidation of dead stock from inventory according to the regular timeframe decided by senior management.
Maintain the inventory levels by conducting physical counts and bin audits for better inventory availability in the system.
Manage the stock movements to anticipate the future needs of the organization.
Identify the fast-moving articles in the system to ensure the timely replenishment of the product.
Maintain that all stock movements have been recorded in the system, and a timely warehouse audit should be followed.
Maintain layout, and ensure efficient space and proper optimization of the warehouse.
Senior Executive Supply Chain Warehousing
Marks & Spencer Reliance India Pvt. Ltd
Gurugram
03.2018 - 08.2023
Manage Warehouse operations of a 1 lakh Sq. ft. fulfillment center filled with 75000 SKUs of apparels brand 'Marks & Spencer Reliance India Pvt Ltd.
Manage as Warehouse head, 3PL operational team of 300+ personnel.
Manage the entire warehouse operations from shipment receipts to order management, picking, packing, QC, Inventory management and first mile pick up from DC to till Last mile delivery operations.
Preparing NDR (Non-Delivery Report) & RTO (Return to Origin) Report.
To ensure the orders received are dispatched accurately and within specified timelines.
Overseen warehouse operations to exceed expectations for daily workflow, product availability and accuracy.
Manage stock Receiving, Put away, Picking, Packing & Dispatch operations.
Develop key performance indicators to measure the effectiveness of the warehouse operations.
Keeping stock control systems up to date and making sure inventories are accurate at all times.
Conduct quality checks and ensure all items meet the quality criteria.
Processing purchase orders fulfilment and dispatching.
Monitoring in-transit as well as outside main storage location inventory.
Provides oversight and conducts (when necessary) physical inventories and cycle counts.
Achieve operational efficiency by proper resource allocation and maintenance and up-gradation of resources from time to time.
Ensure optimum capacity utilization of warehouse by designing best-fit layouts of a warehouse, goods/material placement, inventory movement and maintenance of the warehouse.
People Development through regular feedback, coaching & mentoring, identifying, and facilitating training needs.
Ensure a safe, clean, and healthy working environment in compliance with statutory requirements and as per the Supply Chain Policy.
Inventory & Logistics Controller
Lifestyle International Pvt. Ltd. (Landmark Group India)
04.2014 - 01.2018
Handle issues concerning damaged inventory, returned goods and incorrect shipments.
Manage the Perpetual Inventory activity in Distribution Centers and Stores.
Sound knowledge of Shipping, receiving and logistics.
Check all direct suppliers received stock as per the purchase orders and processing GRN.
Negotiate and arrange transport of goods with shipping or freight companies.
Perform physical counting of products (GC) and verify it with the information stored in the system, investigate any discrepancies, and adjust errors.
Track and document transmission of products from one location to another.
Verify and examine incoming shipments, reject damaged items, record shortages, and correspond with management to rectify damages and shortages and document the same into a spreadsheet for necessary action by the management.
Monitor loading and unloading of stock vehicles daily.
Liaise with warehouse department for Loading & unloading of materials.
Knowledge of GST HSN codes required while preparing Challans.
Maximize profits by effectively negotiating carrier pricing.
Responsible for cycle counting inventory for e.g., PI & Stock take which ensures inventory is properly accounted for and documented via tracking.
Create and maintain daily, monthly, and yearly MIS related to Inventory & Logistics and send to senior management for corrective action.
Prepare & check necessary papers like GR, Gate pass, Waybills, Tax Invoice, Challan etc. required during Inward & Outward processing of the stock.
Handle more than 1 location of the organization remotely.
Facilitate training for the team regarding floor alertness, shrinkage & damage reducing.
Handle POS at the store during peak hours on an intermittent basis.
Conduct meeting with the senior management for controlling shrinkage and cost saving procedures as and when required.
Travel Coordinator
UDAAN India Pvt. Ltd.
New Delhi
12.2013 - 04.2014
Handle Visa application for Australia and New Zealand, verify and complete applications for final submission.
Attend mails and phone calls for resolving customer queries and providing visa related information.
Attend walk-in applicants seeking support while applying for visa applications.
Send e-visa to clients and ensure stamped visa passports are made available to applicants on timely basis.
Provide adequate support and advise clients about their documents for final submission of application.
Visa Submission Officer
VFS Global Services Pvt. Ltd. (Australia VAC)
New Delhi
10.2010 - 12.2013
Accept visa applications from customers/clients and provide support services such as assisting them in filling application forms, accepting filled applications in a manner approved by the mission, verifying documents as per the guidelines of the mission, making reports etc.
Deal with clients of different backgrounds, cultures and education levels in a professional manner and answer them courteously.
Understand the needs of the customers, resolve their queries through calls/ mail and make efforts to gather information from them in order to validate their identity.
Check the complete details and verify the documents of the clients as per the necessary guidelines and regulations issued by the mission.
Provide on-the job training to new joiners.
Visit the Australian High Commission on regular basis for safe submission of applications and other related documents.
Day to day operational activities like submission, data entry, double check (audit), scan documents, help desk, VAC cash-handling.
Customer Care Executive
Matrix Processing House (BPO)
New Delhi
08.2008 - 08.2010
Attain daily, weekly, and monthly targets specified by the process.
Adhere to the schedule as prescribed by the TL.
Attend escalation calls apart from taking normal calls.
Make calls to the customer after generation of their first bill.
Route the calls to the technical department for technical queries.
Education
B.A -
Delhi University
01.2012
Class XII -
SSC
01.2007
Class X -
HSC
01.2005
Skills
Logistics Procedures
Sap WMS
MS Excel
E-commerce
Store dispatches
Warehouse operations
Mis reporting
KPI
Tat
Administration work
GRN
Billing
Inventory control
FIFO
Team management
Manpower Handling
Transportation
Customer relationship
Mails follow-up
Calls
Certification
B.A., Delhi University
Class XII, SSC, 2007
Class X, HSC, 2005
Hobbies and Interests
Collecting Old Currencies
Playing Volleyball
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
English
Hindi
Punjabi
Personal Information
Father's Name: Late Mr. Jaspal Singh
Mother's Name: Mrs. Jatinder Kaur
Date of Birth: 07/15/88
Nationality: Indian
Marital Status: Married
Timeline
Assistant Manager Supply Chain
Aditya Birla Lifestyle Brands Limited
10.2024 - Current
Assistant Manager Supply Chain Operations
Biba Apparels Pvt Ltd
08.2023 - 07.2024
Senior Executive Supply Chain Warehousing
Marks & Spencer Reliance India Pvt. Ltd
03.2018 - 08.2023
Inventory & Logistics Controller
Lifestyle International Pvt. Ltd. (Landmark Group India)
General Manager (Retail Ops) - Allen Solly at Aditya Birla Lifestyle Brands Ltd.General Manager (Retail Ops) - Allen Solly at Aditya Birla Lifestyle Brands Ltd.
Senior Executive – Business Coordinator at Aditya Birla Group ( Office of Ananya Birla ) - Fashion & LifestyleSenior Executive – Business Coordinator at Aditya Birla Group ( Office of Ananya Birla ) - Fashion & Lifestyle