Taranjeet Kaur Saini
Indore
Summary
Highly dedicated, creative, and customer-focused professional committed to exceeding service goals and providing unparalleled support for customer needs. Exceptional organizational, research, and time management skills enable effective handling of both incoming and outgoing emails and remote requests. Proven track record of success in fast-paced call center environments with 3 years of experience as a Customer Care executive. Adept at addressing customer requests and concerns, offering relevant information and options to successfully resolve issues. Maintains an upbeat and energetic demeanor while handling difficult situations with resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
(Revolut)
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company, leading.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within the team, leading to higher customer satisfaction rates.
- Collaborated with the product team to communicate customer feedback, resulting in product enhancements.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Care Executive
Teleperformance (MasterCard)
10.2022 - 09.2023
- Kept accurate records of all customer interactions and transactions.
- Maintained and managed customer files and databases.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Communicated with customers to identify needs and expectations.
- Managed a high volume of inbound Emails, multitasking effectively to address diverse customer needs simultaneously.
Customer Service Executive
Teleperformance India (Singpost Process)
07.2021 - 07.2022
- Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining the root causes of problems.
- Escalated critical customer issues to the supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to the supervisor to avoid lost revenue and canceled policies.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Escalated critical customer issues to the supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Pre-Primary Teacher
Indore Public school
01.2018 - 04.2020
- Established positive communication with parents in daily conversations and formal conferences.
- Maintained and organized, a fun, and interactive classroom to help children feel safe.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children identify individuals in need of additional support and developed strategies to improve assistance.
- Established positive communication with parents in daily conversations and formal conferences.
- Maintained an organized, fun, and interactive classroom to help children feel safe.
- Observed children identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
Education
Bachelor of Commerce - Computers
04.2019
- Completed professional development in Accounting
- Learned Management skills.
- Computer programming.
- IT Law practice and taxation/Auditing.
High School Diploma -
04.2018
- Completed professional development in Advanced Educational Psychology.
- Physical and Health Education.
- Communication skills.
- Personality development.
High School Diploma -
04.2016
- Professional development completed in Early childhood education.
- Health and nutrition.
- Child development and psychology.
- Methods of teaching.
- Montessori Method
Skills
- Escalation Management
- Efficient Service
- Performance Goals
- Quality Assurance
- Productivity Standards
- Customer relations
- Problem resolution
- Customer service
- Active listening
- Critical thinking
Languages
English
Advanced (C1)
ART/Painting/Reading
Participating in various Art and painting workshops on weekends.
Spends time on creating extraordinary art and developing imagination skills.
Timeline
Customer Service Representative - (Revolut)
09.2023 - Current
Customer Care Executive - Teleperformance (MasterCard)
10.2022 - 09.2023
Customer Service Executive - Teleperformance India (Singpost Process)
07.2021 - 07.2022
Pre-Primary Teacher - Indore Public school
01.2018 - 04.2020
A.I.E.C.CE - High School Diploma,
Montessori International - High School Diploma,
Oxford International College - Bachelor of Commerce, Computers
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