Tarannum Jamadar
Pune
Summary
An experienced and skilled professional with extensive knowledge of the BPS sector, specializing in Payroll and HRO. Demonstrated ability to handle complex projects, develop reports, analyze data, and identify solutions. Enthusiastic about contributing and learning new things. Adapt at multitasking and prioritizing tasks effectively. Experienced in handling confidential and sensitive information securely. Results-driven client support specialist with extensive experience in managing complex queries and ensuring payroll accuracy. Skilled in effective communication and documentation management, dedicated to enhancing client satisfaction and operational processes.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
GEO Client Support Specialist
Safeguard Global
Pune
02.2024 - Current
- Manage the end-to-end life cycle for GEO workers and clients post-onboarding.
- Maintain all relevant worker documentation throughout their employment.
- Attend client calls when required.
- Collaborate with clients to obtain or relay expert in-country requirements during workers' life cycle.
- Act as the point of contact for client and worker queries globally, addressing data-related concerns across the worker life cycle.
- Ensure payroll accuracy and timely data submission for monthly payroll processes.
- Handle compliant offboarding for workers with indefinite or fixed-term contracts (voluntary and involuntary terminations).
- Provide day-to-day HR-related services and advice on compliant HR queries.
- Manage changes in employment contracts, such as salary adjustments, or benefits.
- Record and track all queries using designated tracking software, like Zendesk.
- Maintain confidential and sensitive data in compliance with GDPR regulations.
Process Specialist
Infosys India Ltd
Pune
02.2021 - 01.2024
- Key activities included Reward & Benefits, Employee Relations, DBS, Offers and Onboarding, Organization Management, RTW, and Compliance.
- Successfully completed remote transitions for 15 processes.
- Followed standard processes and procedures to resolve client queries within SLA timelines.
- Recorded, tracked, and documented all queries using tracking software like Topdesk and ERP systems (SAP).
- Utilized pivot tables, charts, and macros to collect and manipulate data effectively.
- Liaised with the onshore team for timely and successful implementation of actions.
Senior Process Executive
Sopra Steria India Ltd
Kolhapur
06.2007 - 07.2020
- Key activities included UK reimbursement processes, monthly payroll processing for travel, salary, and absence, as well as extra and special payments for doctors, nurses, GPs, and locums.
- Processed travel reimbursements for miles and expenses incurred.
- Handled planned and unplanned leaves, such as sickness, special leave, and annual leave.
- Managed new starter documentation, tax forms, and overpayments.
- Provided training and guidance to staff on company updates, processes, and trends.
- Maintained confidential data securely while adhering to GDPR regulations.
- Built Excel spreadsheets with formulas and pivot tables to analyze large datasets.
- Addressed client queries to maintain strong relationships.
- Successfully cultivated and maintained relationships with staff and clients.
Process Associate
Maersk Line
Pune
04.2004 - 06.2007
- Processed Bills of Lading within SLA timelines.
- Worked with software tools like GCSS, RKDS, Microsoft Access, and DRS.
Education
Bachelor of Science - Chemistry
Pune University
Pune, India04-1999
Some College (No Degree) - HSC
Choksey Jr College
Pune, IndiaSome College (No Degree) - SSC
Crescent High School
Pune, IndiaSkills
- Payroll administration
- Data accuracy
- Documentation management
- HR compliance
- Client relationship management
- Process improvement
- Query resolution
- Effective communication
- Time management
- Attention to detail
- Client relationship building
- Task prioritization
- Multitasking capacity
- Quality control
- Teamwork and collaboration
- Continuous improvement
- Data entry accuracy
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
Diploma in Computers – NIIT
Timeline
GEO Client Support Specialist
Safeguard Global
02.2024 - Current
Process Specialist
Infosys India Ltd
02.2021 - 01.2024
Senior Process Executive
Sopra Steria India Ltd
06.2007 - 07.2020
Process Associate
Maersk Line
04.2004 - 06.2007
Bachelor of Science - Chemistry
Pune University
Some College (No Degree) - HSC
Choksey Jr College
Some College (No Degree) - SSC
Crescent High School