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TARANNUM BANU
Senior Customer Service Representative
Bangalore,KA
Summary
Dedicated and results-driven Customer Service Representative with over 8 years of experience in delivering exceptional support and fostering customer loyalty. Expertise in effectively resolving inquiries, complaints, and issues ensures a high level of customer satisfaction. Strong communication, problem-solving, and conflict resolution skills facilitate rapport building with customers, allowing for personalized assistance tailored to their needs. Committed to providing high-quality service that meets and exceeds expectations, significantly contributing to overall customer retention.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Avnet (Element14)
04.2022 - Current
- The responsibilities include answering customer queries via phone or email, processing orders, handling complaints, and ensuring overall customer satisfaction.
- Facilitating returns, exchanges, or refunds according to company policies, processing returns and issuing refunds promptly to customers.
- Collaborating with other customer service representatives, as well as cross-functional teams such as sales, marketing, and operations, to address customer needs effectively.
- Working to enhance overall customer satisfaction and loyalty through positive interactions, personalized service, and proactive problem-solving.
Customer Service Representative
Brand Studio Lifestyle Pvt Ltd
06.2021 - 04.2022
- Assisting customers with placing orders, processing payments, and providing order status updates. Ensuring accuracy in order entry and confirming shipping details.
- Addressing customer concerns, complaints, or issues promptly and professionally, working to find satisfactory resolutions and ensure customer satisfaction.
- Recording customer interactions, inquiries, complaints, and resolutions accurately in the customer relationship management (CRM) system or other relevant databases.
- Staying informed about company products, services, promotions, and policies to provide accurate and up-to-date information to customers.
Senior Customer Service Representative
Connect Business Solutions Limited (CBSL)
04.2019 - 08.2020
- Taking a leadership role within the customer service team, guiding and mentoring junior representatives, and assisting with process.
- Resolving escalated customer inquiries or complaints that junior representatives are unable to address, demonstrating advanced problem-solving skills and conflict resolution techniques.
- Overseeing the day-to-day operations of the customer service department, ensuring smooth workflow, efficient resource allocation, and adherence to service level agreements (SLAs).
- Actively seeking opportunities for continuous improvement in customer service processes, systems, and practices to ensure ongoing effectiveness and efficiency in meeting customer needs and expectations.
Customer Service Representative
X Phase Solutions
10.2016 - 03.2019
- Frontline professional who interacts with customers to address inquiries, provide assistance, and resolve issues.
- Offering technical assistance and troubleshooting guidance for products or services, helping customers resolve technical issues or difficulties they may encounter.
- Building positive relationships with customers, promoting brand loyalty, and contributing to the success of the organization.
- Strong communication, problem-solving, and interpersonal skills to effectively meet the customer's needs and uphold the company's reputation for excellent service.
Education
Bachelor's degree - BBM
Bangalore University
Bangalore, Karnataka05-2015
Skills
Customer Relationship Management & Retention
Awards
Star Performer- CBSL, Bangalore, Karnataka: Honored for delivering exceptional customer service and achieving high customer satisfaction.
Customer Appreciation Awards: Consistently acknowledged by clients for outstanding support and commitment to service excellence.
Star Performer- Avnet (Element 14) Bangalore, Karnataka: Recognized for exceptional performance in customer service across multiple consecutive quarters.
Spot Awards- Avnet (Element 14) Bangalore, Karnataka: Recognized by Internal reams for demonstrating ownership and accountability in resolving customer issues as well as internal concerns.
Extra Miler Awards- Avnet (Element 14) Bangalore, Karnataka: Awarded for going beyond defined responsibilities to deliver exceptional support and enhance customer experience.
Interests
Learning and exploring new skills
Timeline
Customer Service Representative
Avnet (Element14)
04.2022 - Current
Customer Service Representative
Brand Studio Lifestyle Pvt Ltd
06.2021 - 04.2022
Senior Customer Service Representative
Connect Business Solutions Limited (CBSL)
04.2019 - 08.2020
Customer Service Representative
X Phase Solutions
10.2016 - 03.2019
Bachelor's degree - BBM
Bangalore University
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