Tarannum Falke

Vessel Agency Division

• Managed export loadings on vessels from Nhava Sheva and Mundra by selling slots to NVOCCs for Gulf and East Africa.
• Conducted business development visits to NVOCCs for marketing and support.
• Coordinated pricing desk activities, collecting market data for slot pricing negotiations.
• Negotiated competitive rates with NVOCCs based on volume commitments.
• Monitored market demand and competitive service offerings to inform strategy.
• Collected customer booking forecasts to optimize allocation utilization.
• Planned vessel allocations considering capacity and onboard retention.
• Oversee operational tasks, including issuing Form 13, and ensuring timely container gate openings.

Forwarding Division

• Handling export/import (ocean and air) inquiries received from shippers and salespersons for rates.
• Coordinating with shipping lines, feeder operators, and transporters for competitive rates to quote to customers.
• Following up with customers on their rate indication and negotiating with Line/NVOCCs to match the rate and get the shipment converted.
• Getting the shipment executed by team members from the time of placing the booking until the cargo reaches its destination.

• Executed shipment cycles for exports and imports according to service level agreements for key clients.
• Provided comprehensive 4PL and 3PL services, including vendor nomination and carrier booking.
• Coordinated transport arrangements for cargo pickup, document follow-up, and freight payment.
• Verified and approved bills of lading while arranging invoice payments to carriers and vendors.
• Resolved escalations and disputes to maintain customer satisfaction.
• Collaborated with stakeholders for efficient supply chain operations and new customer onboarding.
• Led and coached team, ensuring adherence to SOPs and IOPs while facilitating performance discussions.
• Maintained performance reports on customer volumes, conducting monthly feedback meetings.

• Allocated space to customers based on service volume commitments and direct bookings.
• Coordinated with customers regarding business development, market research, and timely agreement renewals.
• Managed partner vessels under SWAP Agreement for optimal operational efficiency.
• Planned vessel allocations based on capacity, onboard retention, and received bookings.
• Collaborated with agents and inventory teams for empty repositioning and recorded vessel delays.
• Initiated claims for cargo damage, arranged joint surveys through P & I club, and submitted necessary documents for processing.
• Verified and approved invoices from terminals, ports, and vendors against actual loadings for finance confirmation.
• Maintained monthly competition reports to analyze market share and customer performance.

• Processed shipping documentation and addressed amendment and verification queries related to import regulations.
• Issued customer invoices applying agreed-upon rates with Sales team.
• Resolved customer disputes through coordination with Sales team for effective resolution.
• Addressed general customer inquiries involving booking, documentation, container availability, AMS submissions, sales rates, and change of destination.

• Managed end-to-end bookings for diverse cargo types, ensuring timely clearance at destinations.
• Resolved customer queries and disputes via email, enhancing service desk efficiency.
• Participated in weekly meetings to discuss new customers, error diagnosis, and business diversification strategies.