Tarannum Falke

▪ Handling & execution of shipment cycle for Exports & Imports for Key Clients allocated starting from the point of cargo pick up till cargo reaches destination basis the Service Level Agreement.

▪ Responsible to provide 4PL, 3PL services to client which includes Vendor Nomination, Carrier Booking, Transport Arrangements for Cargo Pickup, Document follow up and SI Submission, Freight Payment, Verifying / Approving / Issuing BL's, Verifying / Arranging Invoice payment to carriers / vendors for delivering quality service to customer.

▪ Customer on providing with the cargo readiness date for cargo pick up, placing booking with nominated carrier as per agreement, planning for cargo pick up from Warehouse or cargo pick up location by arranging Transportation till container gate in at terminal, Arranging for documents collection & verification from customer as against actual cargo stuffing. Submission of SI timely for Original B/L. ▪ Intimation of loading to destination office once carrier booking is placed for cargo clearance at destination. ▪ Handing escalations received, disputes if any.

▪ Coordination with allstakeholders (Internal & External) for effective and goal-oriented supply chain operations which includes the warehousing team, Vendor, Transportation team, etc.

▪ Leading Team by coordinating schedules, monitoring SOP / IOP adherence, organizing resources and delegating work to meet deliverable and timeline requirements, getting new joiners trained.

▪ Conducting monthly meetings with customers for feedback and performance review.

▪ Coordinating with Area Customer Service team for new customer Onboarding, working closely with implementation team for creating Standard operating procedure.

▪ Preparing and Maintaining reports regarding customer performance monthly and sending to management and customer to keep a track on the committed volume.

▪ Identifying on training and improvements required to team members on process and provide cross training by creating backups to ensure work done timely without any delays.

▪ Coaching team members & colleagues and motivating them by discussing on their Performances regularly.

▪ Handled service from Jebel Ali to India West Coast, Colombo (transshipment Port), India East Coast for Exim & Coastal department.

▪ Allotting space on Sima Marine Vessel basis volume commitment, tender, dead freight and agreement filed with customers from and to West Coast, Colombo, East Coast and Jebel Ali for Both Exim and Coastal bookings.

▪ Coordinating with customers on daily basis for business development, customer requirements, market research, allocation on vessels for space, queries or complaints, payments if delayed.

▪ Assisting customer on Haz approval, flexi tank and special equipment.

▪ Maintaining Agreements with customers and timely renewal.

▪ Management Agreement for partner vessel (SWAP arrangement) with SCI (Shipping Corporation of India), coordinating for loadings on agreed vessels and volume, allocating space to customers on partner vessel by giving them advantage of additional Port Pair added.

▪ Planning vessel basis capacity, Retain On board, Space available, bookings received, and allocation.

▪ Coordinating with agents across West& East locations, Colombo for operational matters such as Vessel Position & delays if any, discharge, Loadings, Details of Berthing and De-Berthing of Vessel, Longstanding, Empty repositioning.

▪ Maintaining records of vessel delays or Port skip or Cut and Run due to technical reasons, Operational reasons, or Bad weather to update the same to customer.

▪ Coordinating with inventory management team for Inventory at all locations to ensure customer demand is met. Providing requirements to Inventory team for empty repositioning at locations with huge demand.

▪ Initiating claim related matters for Cargo damage received to claim department and arranging for Joint Survey through P & I club appointed Surveyor by coordinating with customer

▪ Analyzing the Survey reports, collecting required documents from customer for forwarding to claim department for further processing. ▪ Cross Checking and approving invoices received from Terminals / Ports / Vendors as against the actual loadings and confirming on payments to Finance desk.

▪ Preparing Monthly Competition Reports to analyze our market share & Position.

▪ Preparing Reports customer wise to analyze their contribution as against the commitment.

▪ Coordinating with Finance team for Profitability report voyage wise for Total Revenue & Total Costs incurred (cross checking on loading count for THC, Charter Hire costs basis number of voyage days, Bunker consumed, Storage charges, additional charges incurred, Freight rate applied)

▪ Providing customer service which includes Direct Clients, Key Clients, and Forwarders.

▪ Vessel amendment, POR or POD amendment, quantity of containers etc. Arranging equipment. Solving customer issues with respect to their bookings, container Onboard, Invoicing.

▪ Handling end to end bookings for Dry, Reefer, Dangerous cargo, Out of Guage, Break Bulk, Shippers Own container, Special Container bookings.

▪ Processing shipping related documents Bill of Lading (Negotiable and Seaway B/L), Shipping certificates, Vessel Certificate, Clean on-board letter, AMS and house bills, amendment and Maersk Line digital certificate.

▪ Issuance of B/L (Web / Counter)

▪ Handling disputes on cases like detention charges, amendment, manual documentation charges. Reissuance charges, COD and COV charges, Freight charges, Prepaid and Destination charges, free time issues, overbooking and rolling issues. ▪ Attending weekly meetings regarding New Customer, Errors Diagnosis and minimization, Business Diversification, Weekly business Overview &Future Project Plan