TARANNUM AMBEKARI
Pune
Summary
Order operations manager with proven expertise in cross-functional coordination and team leadership. Achieved 7% improvement in EMEA renewals by enhancing order processing efficiency. Skilled in commercial negotiations and contract drafting, driving customer success through strategic collaboration and innovative solutions.
Overview
19
19
years of professional experience
Work History
Order Operations, Manager
Elastic
Pune
01.2024 - Current
- Led and mentored team of order management professionals, enhancing skills and performance through targeted guidance and feedback.
- Oversaw end-to-end order processing cycle, ensuring accuracy and compliance with timelines.
- Reviewed contracts to ensure order accuracy and compliance with company policies, minimizing errors and improving processing efficiency.
- Continuously assessed order management processes, optimizing efficiency and enhancing customer satisfaction.
- Collaborated with sales, customer support, and other departments to effectively resolve order-related issues, fostering cross-functional communication.
- Utilized Salesforce, NetSuite, and similar systems to manage orders and track customer interactions.
Supervisor - Partner Operations Manager
VMWARE SOFTWARE INDIA PVT.LTD
06.2020 - 01.2024
- Managed a team of partner operations managers across APAC region.
- Collaborated with go-to-market teams to onboard, train, and enable distributors and global partners.
- Maintained strong business relations between VMware and channel partners to facilitate collaboration.
- Demonstrated readiness to assist VMware field and sales executives during critical deal closures.
- Identified and implemented process improvements, enhancing overall channel experience.
- Leveraged Salesforce and Oracle for improved data management and operational efficiency.
- Developed proficiency in subscription environments, infrastructure software, and service fulfillment through channels.
Business Analyst
VMWARE SOFTWARE INDIA PVT.LTD
04.2012 - 01.2024
- Point of contact for contract negotiations and internal deal issue resolution on behalf of the sales organization driving cross-functional collaboration with stakeholders and teams.
- Collaborated with sales leadership to maximize margins and manage discount levels via structured approval process.
- Structured complex deals for non-standard requests while ensuring compliance with revenue recognition requirements.
- Proposed process change to control revenue leakage in renewal process, enhancing EMEA Renewal Business by 7%, later implemented across EMEA regions.
- Mentored team of 6 Deal Desk analysts, training on region-specific and process-related issues.
- Reporting to the Manager Deal-Desk, accountable for assisting sales teams with qualifying, structuring, pricing, and escalating deals for METNA region in accordance with the company's sales processes, policies and procedures.
- Contributed to VMWare's position as a leader in cloud computing by supporting key initiatives.
Customer Service Representative
EATON INDUSTRIES PVT.LTD
06.2011 - 04.2012
- Handled end to end implementation of the order to billing process for various products with a stock portfolio worth over $35 million.
- Collaborated with order fulfilment team to prioritize shipments based on insights gathered.
- Identified trends and recommended enhancements to systems and procedures, resulting in a 5% reduction in operational inefficiencies.
- Grew bottom-line revenues by 12% annually while working closely with the sales team to increase the client base.
- Secured $14,000 in annual savings by identifying applicable tax credits.
- Eaton provides energy-efficient solutions for customers to manage electrical, hydraulic and mechanical power more efficiently.
Senior Associate Customer Service
WIPRO
06.2007 - 06.2011
- Served as first point of contact for customers, coordinating and monitoring orders for British Telecom while providing exceptional customer service.
- Earned the Excellence in Customer Satisfaction Award for upholding customer service standards and addressing concerns quickly.
- Evaluated processes and services, recommending improvements that enhanced overall customer satisfaction.
- Earned Three Pragati Awards for proposing process enhancements and executing innovative solutions.
- Contributed to Wipro's reputation as a top BPO provider by supporting global service delivery.
Education
MBA - Operations Management
Welingkar Institute of Management And Research
Mumbai01-2016
B.A - English
Shivaji University
Kolhapur01-2005
Advanced Diploma - Software Engineering
Aptech Computer Education
Pune01-2000
Skills
- Order processing management
- Order management
- Order fulfillment optimization
- Order accuracy assurance
- Contract compliance review
- Order contract review
- Order pricing analysis
- Interdepartmental collaboration
- Team performance enhancement
- Customer relationship management
- Order administration
Professional Highlights
- Hired as Deal Desk Analyst and rewarded with five promotions in a span of eight years climbing the ladder and Analyst I, II, Business Analyst I, Business Analyst II and Partner Operations Manager.
- Spearheaded the yellow belt process improvement on booking submission, driving 17.5% reduction in overall pushbacks.
- Played a key role in cracking a $15 million deal with Territory manager that involved extensive rework and multiple calls with the end-customer for quotations. Drafted agreement to include all the clauses and secure all the levels of quote approvals. Liaised with cross functional teams to secure the booking within the given SLA.
- Appreciated by the management on several occasions for consistent performance and impressive track record on all the deals.
- Received I Made a Difference award 10/01/15 and 03/01/18 for outstanding performance and collaboration with the Sales of high visibility.
- Acknowledged with Exemplary Service and Enduring Commitment Award H1-2014: for carrying out Pune site-level employee engagement activities successfully for 2 years successively.
Timeline
Order Operations, Manager
Elastic
01.2024 - Current
Supervisor - Partner Operations Manager
VMWARE SOFTWARE INDIA PVT.LTD
06.2020 - 01.2024
Business Analyst
VMWARE SOFTWARE INDIA PVT.LTD
04.2012 - 01.2024
Customer Service Representative
EATON INDUSTRIES PVT.LTD
06.2011 - 04.2012
Senior Associate Customer Service
WIPRO
06.2007 - 06.2011
MBA - Operations Management
Welingkar Institute of Management And Research
B.A - English
Shivaji University
Advanced Diploma - Software Engineering
Aptech Computer Education