Operations Manager
Kumaon Cleaning & Janitorial Services
Surrey, BC
04.2021 - 06.2022
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed scheduling, training and inventory control.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Presented performance and productivity reports to supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with team leaders on quality audits.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Measured and reviewed performance via KPIs and metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.