Taranum Jahan
Kolkata
Summary
Results-driven individual with a commitment to professional development and organizational success. Exhibits strong interpersonal skills and a robust work ethic, thriving in both independent and team settings. Skilled in customer service, multitasking, and efficient time management. Focused on ensuring every customer receives exceptional service and support.
Overview
3
3
years of professional experience
Work History
Officer-in-operations
VFS Global
Kolkata
01.2023 - Current
- Processed visa applications, ensuring compliance with established protocols.
- Assisted clients with inquiries, providing accurate and timely information.
- Coordinated with team members to enhance application processing efficiency.
- Verified documents, confirming completeness of submissions prior to approval.
- Participated in training sessions to master company policies and procedures.
- Attended regular meetings with upper management for updates on initiatives.
- Responded promptly to customer inquiries and complaints with professionalism.
- Maintained strong working relationships with colleagues and management.
Business Relationship Manager
VIT
Kolkata
11.2022 - 11.2022
- Enhanced client relationships by ensuring effective communication and support.
- Collaborated with teams to devise strategies for improving client satisfaction.
- Organized meetings and presentations to address client requirements and gather feedback.
- Maintained precise records of client interactions using CRM software.
Education
MBA - Finance
Sikkim Manipal University SMU
Sikkim 01.2027
Companies Secretary Course - Companies Secretary
ICSI
Kolkata01.2026
Bachelor of Commerce -
University of Calcutta
Kolkata01.2020
Higher Secondary (12th) - ISC
La-Martiniere For Girls
Kolkata 01.2017
Secondary Education - ISCE
La-Martiniere For Girls
Kolkata01.2015
Skills
- Proficient in Microsoft Office
- Client relationship management
- Teamwork and collaboration
- Effective communication skills
- Excellence in customer care
- Cash handling proficiency
- Knowledge of Tally ERP 9
- Flexible teamwork approach
- Ability to work independently
- Deadline-driven mindset
- Lifelong learning dedication
- Customer handling expertise
Hobbies and Interests
- Photography
- Sports (basketball, badminton)
- Travelling
- Listening to music
Accomplishments
- Campion of the month at VFS Global for the month of June, 2025
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Elementary (A2)
A2
Timeline
Officer-in-operations
VFS Global
01.2023 - Current
Business Relationship Manager
VIT
11.2022 - 11.2022
MBA - Finance
Sikkim Manipal University SMU
Companies Secretary Course - Companies Secretary
ICSI
Bachelor of Commerce -
University of Calcutta
Higher Secondary (12th) - ISC
La-Martiniere For Girls
Secondary Education - ISCE
La-Martiniere For Girls
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