Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taranum Khanum

Customer Care Executive L2
Bengaluru,KA

Summary

Results-driven Senior Customer Support Specialist experienced in resolving complex inquiries and enhancing customer satisfaction. Achieved improvements in team collaboration and support processes through effective mentorship and strategic service enhancements. Focused on leveraging strong communication and problem-resolution skills in new challenges.

Overview

4
4
Languages
3
3
years of professional experience

Work History

Senior Customer Support Specialist

Money View
05.2023 - Current
  • Resolved complex customer inquiries, enhancing satisfaction and loyalty through effective problem-solving techniques.
  • Streamlined support processes, improving response times and efficiency in ticket resolution workflows.
  • Analyzed customer feedback to identify trends, informing service improvements and strategic initiatives.
  • Mentored junior team members, fostering skills development and knowledge sharing within the support team.

Education

Bachelor of Arts - Bcom

Goverment First Grade Collage
Bengaluru, India
04.2001 -

Skills

Customer service excellence

Ticket management

Sales support

Process optimization

Customer engagement

Product knowledge

Problem-solving

Time management

Team collaboration

Decision-making

Conflict resolution

Timeline

Senior Customer Support Specialist

Money View
05.2023 - Current

Bachelor of Arts - Bcom

Goverment First Grade Collage
04.2001 -
Taranum KhanumCustomer Care Executive L2