Tariq Ahmed Bhat
Mohali
Summary
Workforce Real-Time Analyst with 4.5 years of experience in Real-time monitoring , SL, AHT, occupancy, intraday analysis, queue management, forecasting, and roster optimization. Focused on adherence, staffing balance, and efficient operations.
Overview
1
1
Language
4
4
years of professional experience
Work History
Workforce Real Time Analyst
TaskUs
09.2024 - Current
- Monitor real-time queues, call volume, SLA, and agent adherence across multiple queues.
- Manage intraday staffing, breaks, lunches, and schedule adjustments to maintain service levels.
- Analyze AHT, volume, staffing variance, attendance, and productivity trends.
- Prepare intraday and interval performance reports using Excel and Google Sheets.
- Maintain and update IEX/WFM tools for real-time staffing and performance tracking.
- Create performance dashboards and reports using Looker Studio.
- Identify service-level risks, staffing gaps, and operational anomalies and escalate them promptly.
- Coordinate with Operations and Team Leaders for real-time decisions and workload adjustments.
- Provide actionable insights to improve SLA, staffing efficiency, and productivity.
Compliance Specialist
TaskUs
04.2022 - Current
- Conducted AML and financial crime investigations to detect suspicious activity and fraud
- Performed transaction monitoring, fraud investigation, and risk assessment (low/medium/high)
- Executed KYC, KYB, CDD, and EDD for client onboarding and due diligence
- Conducted PEP, sanctions screening, adverse media checks, and geo-sanction control
- Identified red flags, duplicate accounts, and unusual transaction patterns
- Escalated Suspicious Activity Reports (SARs) in line with regulatory requirements
- Ensured compliance with FATF, FinCEN, OFAC, BSA, and USA PATRIOT Act guidelines
- Used investigation tools and fuzzy matching for name screening and case analysis
Education
Bachelor of Science -
University of Kashmir
Kashmir09-2020
Skills
- Real-Time Adherence
- Intraday management
- Queue & Workforce Optimization
- Forecasting (STF/LTF)
- SL, AHT & Occupancy
- Shrinkage & Volume Control
- Root Cause Analysis (RCA)
- RTM & Reporting
- Excel
- IEX (NICE)
- Genesys
- Amazon Connect, QuickSight, Salesforce
- Vibe
- Reporting
- Floor Management
Certifications & Awards
- Employee of the Year 2023, Taskus private limited
- Certified Fraud Fighter.
- Multiple awards related to science and technology.
Languages
- English
- Hindi
- Urdu
Languages
English
Proficient (C2)
C2
Timeline
Workforce Real Time Analyst
TaskUs
09.2024 - Current
Compliance Specialist
TaskUs
04.2022 - Current
Bachelor of Science -
University of Kashmir