Tariq Memon
Dubai
Summary
Dedicated Customer Service Executive with over 8 years of experience in delivering exceptional support and building strong client relationships. Proven track record in resolving complex issues and exceeding customer expectations. Skilled in communication, problem-solving, and team leadership. Seeking to leverage my expertise to drive success in an organization’s customer service operations.
Overview
10
10
years of professional experience
Work History
Guest Service Agent
Address Dubai Mall (Formerly known as Address Fountain Views)
Dubai
01.2023 - Current
- Warmly greeted residents and visitors, ensuring a welcoming and positive first impression.
- Efficiently prepared and processed resident bills and payments upon request, maintaining accuracy and timeliness.
- Addressed resident inquiries and escalated complex issues to management, consistently achieving resolution on first contact.
- Maintained respectful and cordial communication through in-person interactions, emails, and phone calls.
- Registered new owners and tenants, ensuring thorough completion of all relevant documentation.
- Collaborated effectively with housekeeping and maintenance teams to address residents' needs promptly.
- Proactively identified maintenance-related issues, ensuring timely follow-up and resolution for optimal resident satisfaction.
Guest Service Agent
Rove Hotels
Dubai
11.2020 - 01.2023
- Maintained best-in-class Guest Response Index (GRI) and Net Promoter Score (NPS) through exceptional service and consistent first-contact resolution.
- Managed guest inquiries via phone and email, ensuring a smooth check-in process and efficient room assignments.
- Oversaw cash float management, processed refunds, and produced accurate daily, weekly, and monthly reports.
- Trained new associates on the Property Management System (PMS) and collaborated with team members to ensure all hotel amenities were pristine.
Customer Service Executive
Technical and Trading LLC
Dubai
09.2017 - 04.2019
- Received, logged, and routed client complaints, ensuring proper escalation to engineers and tracking trends through reports.
- Maintained service level agreements for corporate clients, including Dubai Police, DEWA, and Etisalat.
- Escalated repetitive complaints to supervisors for permanent resolution.
- Managed client relationships, including contract renewals and terminations, while gathering feedback through surveys.
Senior Customer Service Executive
Intelenet Global Services
Mumbai
10.2014 - 06.2017
- Handled customer complaints over the phone for UK Railways, utilizing expertise in customer relations, telesales, and lost property management.
- Consistently met service level agreements (SLAs) and average handling times (AHT), ensuring high-quality service delivery.
- Provided escalation assistance for junior associates, delivering quality and timely support.
- Organized weekly meetings to address challenges faced by junior associates, fostering collaboration to enhance customer service and streamline processes.
Education
Bachelor in business administration -
Alagappa University
05.2014
Skills
- Opera PMS
- Microsoft Office Suite
- Communication
- Customer Service Excellence
- Problem Solving
Languages
English: Expert, Arabic: Basic, Hindi: Fluent
Accomplishments
- Circle of Excellence Award - Employee of the Quarter
- Most Mentioned Name on Social Media - 10 consecutive months
Hobbies and Interests
Gaming & Trading
Timeline
Guest Service Agent
Address Dubai Mall (Formerly known as Address Fountain Views)
01.2023 - Current
Guest Service Agent
Rove Hotels
11.2020 - 01.2023
Customer Service Executive
Technical and Trading LLC
09.2017 - 04.2019
Senior Customer Service Executive
Intelenet Global Services
10.2014 - 06.2017
Bachelor in business administration -
Alagappa University
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