Summary
Overview
Work History
Skills
Certification
Accomplishments
Timeline
Work Availability
Work Preference
Products/Projects
Education
Blogs written in Royal Cyber
Languages
Webinars conducted in Royal Cyber
Software
Products/Projects
Websites
Blogs written in Royal Cyber
Interests
Webinars/wor conducted in Royal Cyber
Tariq Aziz

Tariq Aziz

Lead Business Analyst
Chennai,TN
Judge a man by his questions rather than his answers.
Voltaire

Summary

Engineer with around 7 years of work experience in Information Technology and Service Industry in client-facing functional consultant roles. Experienced functional consultant with expertise in various SaaS platforms in eCommerce world, designing scalable and adaptable solutions for businesses in Marketplace, B2B, and B2C models. Certified Design Thinking practitioner with experience in business process optimization. Proven abilities in managing stakeholders and maintaining client relationships. Strong communication and problem-solving skills, collaborating with business, functional, and technical team members to build business solutions.

Overview

7
7
years of professional experience
12
12
Certificate
4
4
years of post-secondary education

Work History

Lead Business Analyst

WNS - Vuram
05.2024 - Current
  • Analyzed existing systems and processes, identified gaps, and recommended digital solutions.
  • Built a product that utilized GenAI and RPA to enhance workflows in shipment logistics and operations.
  • Translated business objectives into measurable acceptance criteria that can be tracked over time.
  • Developed an understanding of customer workflows to deliver precise solution recommendations for challenging problems.
  • Drafted user stories and managed sprint planning effectively.
  • Conducted requirements-gathering workshops and stakeholder interviews to gain an understanding of current pain points, and did comprehensive market research to identify trends and opportunities for product enhancements.
  • Worked closely with project managers, developers, designers, product owners, QA testers and other stakeholders throughout the entire SDLC cycle from concept through delivery.
  • Gathered requirements from end users for developing reports, dashboards, scorecards based on their specific needs.
  • Led workshops with senior management teams to define project objectives, scope and success criteria.
  • Identified areas where automation could improve efficiency in business operations.

Product Owner/Business Analyst

Royal Cyber
04.2021 - 04.2024
  • Acquired a thorough understanding of client needs and established business processes, translating them into effective user stories, process flows, and business requirements.
  • Managed stakeholders by explaining future scenarios during sprint review meetings and maintaining important client relationships through feedback and issue resolution.
  • Conducted Requirements Elicitation Discovery Workshops and Analysis using Business Process Modelling, Use Cases, User Stories, Workflows, and Flow Charts.
  • Performed proactive GAP analysis, impact analysis, root cause analysis, and applied MoSCoW prioritization to increase operational efficiency and align business unit objectives.
  • Collaborated with business, functional, and technical team members to assess system needs and build business solutions, leveraging strong communication and problem-solving abilities.
  • Acted as a functional architect with a thorough understanding of eCommerce functionalities, assisting clients in various industries to solve their business problems.
  • Initiated and developed BigCommerce, VTEX, and CDP practices, contributing to strategic partnership agreements and enhancing the company’s market presence. Conducted client demos and created marketing content, leading to a 20% increase in client acquisition.

Associate Research Analyst

Fullintel
12.2020 - 04.2021

Analyzed data for Daily Media Impact Analysis Reports for Health and Travel Industries, resulting in insightful and actionable reports with 100% stakeholder satisfaction.

Associate Data Analyst

Phoenix Business Intelligence
07.2020 - 11.2020

Collected and analyzed data for sponsor requirements, creating interactive questionnaires and visual storyboards that improved data interpretation and reporting accuracy by 25%.

Quote to Cash Professional – Strategy

IBM
08.2019 - 07.2020

Managed end-to-end bid tracking and service delivery, improving the bid success rate by 15%. Led process improvements using Agile methodology, resulting in a 20% reduction in process cycle times and enhanced client experience

Supplier Quality Engineer

Adam Polymers
05.2018 - 07.2019

Oversaw PPAP processes to maintain compliance with quality standards and managed end to end production activities for timely deliverables

Skills

Functional

  • Product Roadmap & Product Lifecycle Management
  • Market & Competitive Analysis
  • Feature Definition & Prioritization
  • Cross-Functional Leadership
  • Customer Engagement
  • Performance Monitoring
  • Business Process Optimization & Modelling
  • Requirements Elicitation & User Stories Creation
  • GAP Analysis & Impact Analysis
  • Root Cause Analysis

Technical

  • Workflow Automation/Low Code Platform: Appian
  • Ecommerce Platforms: SAP CC, BigCommerce, commercetools, VTEX
  • Marketplace: Mirakl
  • Scrum Tools: Jira, Confluence
  • Process Flow Tools: MS Visio, Drawio, Lucidcharts
  • Methodologies: Waterfall, Agile, Kanban
  • 3D Concepts: Zakeke, Blender, threejs
  • Business Analytical Tools: Tableau, Language R
  • AI/ML Technologies
  • Data Management

Certification

  • SAP Commerce Cloud Business User
  • BigCommerce Business Analyst
  • Mirakl Business Analyst
  • Enterprise Design Thinking Practitioner (IBM)
  • Business Analyst (LinkedIn)
  • Agile Requirements Foundations (LinkedIn)
  • Agile Methodologies (LinkedIn)
  • Requirements Elicitations (LinkedIn)
  • Agile Product Manager

Accomplishments

WNS-Vuram

  • Awarded the Demo Expert Award: Led various product demos with end users, key stakeholders, sponsors, and potential clients, which helped with the understanding of product workflows and the benefits of implementing the Malkom product
  • League of Champions Award: Received various awards and appreciation from the internal colleague recognition portal by different managers for contributions throughout the product SDLC and client implementations

Royal Cyber

  • Awarded Star Performer of the Year 2022 by the CEO: Led critical client projects, including a blockchain engagement, improving operational efficiency by 30% and achieving a project success rate of 95%.
  • Earned "BA of the Month – June" award for blockchain engagement project: Spearheaded the blockchain project, reducing processing times by 20% and improving client satisfaction by 25%.
  • Received appreciation from the Practice Head for contributions to the 3DDD Plus APP, BigCommerce, and VTEX practices: Enhanced user experience and engagement by 40%, contributing to a 15% increase in platform adoption rates.
  • Praised via email by the Project Manager and Architect for fulfilling responsibilities on the Omega Client project: Managed Hybris B2B PunchOut Integration, increasing order processing speed by 35% and improving search accuracy by 40%.
  • Critical client appreciation for the pharmaceutical product: Developed a B2B Marketplace product, reducing TCO by 70% and increasing revenue by 20%, significantly impacting the client's business operations.

IBM

  • Awarded Best IBM Practice 'Unite to get it done' during the Q2C All Hands meeting in 2020: Simplified TSS processes, reducing delivery times by 40% and achieving 100% stakeholder satisfaction.
  • Received the Star Team Award twice from the TSS Team in AP Q2C: Implemented process improvements, reducing cycle times by 25% and increasing process efficiency by 30%.
  • Recognized as a Process Subject Matter Expert (SME) within six months of joining, and served as the design thinking chief for the TSS Team: Enhanced project turnaround times by 20% and increased team collaboration and innovation by 15%.

Timeline

Lead Business Analyst - WNS - Vuram
05.2024 - Current
Product Owner/Business Analyst - Royal Cyber
04.2021 - 04.2024
Associate Research Analyst - Fullintel
12.2020 - 04.2021
Associate Data Analyst - Phoenix Business Intelligence
07.2020 - 11.2020
Quote to Cash Professional – Strategy - IBM
08.2019 - 07.2020
Supplier Quality Engineer - Adam Polymers
05.2018 - 07.2019
PSG College of Technology - B.E., Mechanical Engineering
07.2014 - 05.2018

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsPaid time offPaid sick leave

Products/Projects

  • WNS Malkom: Custom built shipment & logistics management tool aims to automate and fast track workflows involved in shipment operations and documentation.
  • 3DDD Plus: SaaS-based solution converting 2D images into interactive 3D product images in 360° views. This product saw a 40% increase in customer engagement and a 30% reduction in return rates.
  • Pharmaceuticals (Marketplace Product): Developed a B2B Marketplace backend product enabling admin accounts to manage sellers and approvals, while allowing sellers to manage their product catalog, quote for bulk orders, and perform order fulfillment. This resulted in a streamlined seller management process, leading to a 25% increase in seller engagement and a 20% reduction in order processing time.
  • Pharmaceuticals (commercetools): Created a B2B Marketplace facilitating multiple sellers and platform operators to sell products, and multiple buyers to start their buying/procurement process on the same website. This project achieved a 70% reduction in total cost of ownership in managing technology, 30% increase in procurement efficiency and a 15% boost in seller participation.
  • Omega (SAP Hybris): Integrated Hybris B2B PunchOut Purchase Order with EDI for Omega Website, replacing the Hybris OOTB Solr Search Engine with Bloomreach Search Engine. These integrations improved order processing speed by 35% and enhanced search accuracy by 40%.
  • Mico (BigCommerce): Built a B2C eCommerce website for plumbing, kitchen, bathroom, and laundry products, leading to a 20% increase in online sales and a 15% improvement in customer satisfaction.
  • SourceSBG (BigCommerce): Developed a B2C eCommerce website for garments and clothing products in the educational sector, resulting in a 25% increase in online visibility and a 10% boost in sales.
  • 3DDD Plus Connector: Integrated 3DDD Plus App with eCommerce platforms SAP, BigCommerce, and VTEX, enhancing cross-platform functionality and improving user experience by 25%.
  • RC Mirakl Connector App: Enabled seamless management of products and orders through smart pre-built API connections between BigCommerce and Mirakl, reducing integration time by 50% and increasing seller satisfaction by 20%.
  • Custom Cabinet/Bathroom Builder: Provided a custom cabinet/bathroom builder allowing customers to design and visualize their products, resulting in a 30% increase in custom orders and a 20% reduction in design errors.
  • Virtual Designer: Transformed flat photos of clothes into high-quality 3D visualizations, which enhanced the online shopping experience and increased sales by 15%.

Education

B.E. - Mechanical Engineering

PSG College of Technology, Coimbatore
07.2014 - 05.2018

Blogs written in Royal Cyber

  • BigCommerce B2B Edition: Explored the advanced features and benefits of BigCommerce for B2B businesses.
  • Royal Cyber’s 3DDD Plus and BigCommerce Integration: Detailed the integration process and benefits of combining 3DDD Plus with BigCommerce for enhanced eCommerce capabilities.
  • Royal Cyber’s 3DDD Plus and VTEX Integration: Discussed the seamless integration of 3DDD Plus with VTEX, improving customer engagement and product visualization.
  • RC Mirakl Connector App (BigCommerce): Covered the functionalities and advantages of the RC Mirakl Connector App, facilitating efficient marketplace operations on BigCommerce.
  • Delivering Immersive Experiences with 3DDD Plus and VTEX Headless Capabilities: Highlighted how 3DDD Plus leverages VTEX headless capabilities to create immersive shopping experiences.
  • eCommerce Using BigCommerce and Mirakl Marketplace: Described the synergy between BigCommerce and Mirakl in creating robust eCommerce marketplaces.

Languages

English
Native language
Tamil
Proficient (C2)
C2

Webinars conducted in Royal Cyber

  • BigCommerce’s Multi-Storefront Solutions: Presented strategies and benefits of using BigCommerce's multi-storefront capabilities for diverse eCommerce needs.
  • commercetools' MACH Approach: Explained the benefits of using MACH (Microservices, API-first, Cloud-native, and Headless) architecture in commercetools for scalable and flexible eCommerce solutions.
  • Product Go-to-Market Strategy: Discussed effective go-to-market strategies, focusing on market analysis, positioning, and execution to ensure successful product launches.

Software

Jira

Confluence

SAP Commerce Cloud

Appian

BigCommerce

VTEX

Figma

Commercetools

Visio

Drawio

MS Office

Tableau

Power BI

Threejs

Zakeke

Products/Projects

  • WNS Malkom: Custom-built shipment and logistics management solution aims to leverage GenAI and intelligent automation to streamline workflows involved in shipment operations, documentation and management.
  • 3DDD Plus: SaaS-based solution converting 2D images into interactive 3D product images in 360° views, this product saw a 40% increase in customer engagement and a 30% reduction in return rates.
  • Pharmaceuticals (Marketplace Product): Developed a B2B marketplace backend product enabling admin accounts to manage sellers and approvals, while allowing sellers to manage their product catalog, quote for bulk orders, and perform order fulfillment This resulted in a streamlined seller management process, leading to a 25% increase in seller engagement and a 20% reduction in order processing time.
  • Pharmaceuticals (commercetools): Created a B2B Marketplace facilitating multiple sellers and platform operators to sell products, and multiple buyers to start their buying/procurement process on the same website. This project achieved a 70% reduction in total cost of ownership in managing technology, 30% increase in procurement efficiency and a 15% boost in seller participation.
  • Omega (SAP Hybris): Integrated Hybris B2B PunchOut Purchase Order with EDI for Omega Website, replacing the Hybris OOTB Solr Search Engine with Bloomreach Search Engine. These integrations improved order processing speed by 35% and enhanced search accuracy by 40%.
  • Mico (BigCommerce): Built a B2C eCommerce website for plumbing, kitchen, bathroom, and laundry products, leading to a 20% increase in online sales and a 15% improvement in customer satisfaction.
  • SourceSBG (BigCommerce): Developed a B2C eCommerce website for garments and clothing products in the educational sector, resulting in a 25% increase in online visibility and a 10% boost in sales.
  • 3DDD Plus Connector: Integrated 3DDD Plus App with eCommerce platforms SAP, BigCommerce, and VTEX, enhancing cross-platform functionality and improving user experience by 25%.
  • RC Mirakl Connector App: Enabled seamless management of products and orders through smart, pre-built API connections between BigCommerce and Mirakl, reducing integration time by 50% and increasing seller satisfaction by 20%.
  • Custom Cabinet/Bathroom Builder: Provided a custom cabinet/bathroom builder allowing customers to design and visualize their products, resulting in a 30% increase in custom orders and a 20% reduction in design errors.
  • Virtual Designer: Transformed flat photos of clothes into high-quality 3D visualizations, which enhanced the online shopping experience and increased sales by 15%.

Blogs written in Royal Cyber

  • BigCommerce B2B Edition: Explored the advanced features and benefits of BigCommerce for B2B businesses.
  • Royal Cyber’s 3DDD Plus and BigCommerce Integration: Detailed the integration process and benefits of combining 3DDD Plus with BigCommerce for enhanced eCommerce capabilities.
  • Royal Cyber’s 3DDD Plus and VTEX Integration: Discussed the seamless integration of 3DDD Plus with VTEX, improving customer engagement and product visualization.
  • RC Mirakl Connector App (BigCommerce): Covered the functionalities and advantages of the RC Mirakl Connector App, facilitating efficient marketplace operations on BigCommerce.
  • Delivering Immersive Experiences with 3DDD Plus and VTEX Headless Capabilities: Highlighted how 3DDD Plus leverages VTEX headless capabilities to create immersive shopping experiences.
  • eCommerce Using BigCommerce and Mirakl Marketplace: Described the synergy between BigCommerce and Mirakl in creating robust eCommerce marketplaces.

Interests

GenAI

Blockchain

Web 30

Ecommerce

Shipment and Logistics

ChainAI

Webinars/wor conducted in Royal Cyber

  • BigCommerce’s Multi-Storefront Solutions: Presented strategies and benefits of using BigCommerce's multi-storefront capabilities for diverse eCommerce needs.
  • commercetools' MACH Approach: Explained the benefits of using MACH (Microservices, API-first, Cloud-native, and Headless) architecture in commercetools for scalable and flexible eCommerce solutions.
  • Product Go-to-Market Strategy: Discussed effective go-to-market strategies, focusing on market analysis, positioning, and execution to ensure successful product launches.
Tariq AzizLead Business Analyst