Tarique Siddique
IT Infrastructure
Kolkata
Summary
- 25 years of experience across various areas of IT Infrastructure operation and management.
- Strong in infrastructure architecture and familiar with web platforms, Data Center, AWS, Azure, GCP cloud management, monitoring tools.
- Hands-on experience in cloud and on-premise Infrastructure operation, system and network administration, DevOps framework and IT operation.
- Experience in end-to-end management of cloud adoption and cloud migration journey for the current organization and multiple clients.
- Well-rounded in DevOps tools used for requirement and design capturing, source code management, issue tracking, testing, build, deployment and monitoring.
- Skilled in IT Infrastructure management to procure, provision, set up, upgrade, enhance, monitor, and maintain all IT systems in cloud and on-premise data center environments.
- Experience in Business Continuity Planning and has delivered maximum business value for Infrastructure, large scale systems, and networks.
- Implementation knowledge of NIST controls, CIS benchmark policies, HIPAA, FedRAMP, ISO 27001 compliance. Experience in the management of various service providers and IT vendors.
- Good understanding of IT Assets, licensing scheme, physical and cloud systems management. Experience in team management, especially in a multiple-team environment.
- Spent a considerable amount of time working with reputed Indian and overseas clients’ projects like United States Citizenship and Immigration Services, United States Social Security Administration, United States Census Bureau, DCRA of District government office in Washington, D.C, American Battle Monuments Commission, Telos Corporation, BenQ America, Hutchison Ports – Dubai, Coal India Limited, Airports Authority of India, and WBSWAN – Govt. of West Bengal, EODB - Govt of Tripura to name a few.
Overview
25
25
years of professional experience
6
6
Certificates
Work History
Director IT Infrastructure
INADEV India
01.2014 - Current
- Key contributor to the implementation of digital strategies in support of the company and well as client’s business strategies
- Achieved 99.99% uptime SLA by architecting and provisioning fault-tolerant infrastructure on AWS, Azure and Google cloud platforms for multiple projects
- Saved more than 30% cost by optimizing cloud infrastructure
- Designed cloud architecture, planned cloud migration and estimated cost for clients’ requirements
- Playing a key role in infrastructure matters for all the RFP activities
- Transformed organization software delivery practice with DevOps lifecycle & CI/CD process across all projects
- Maintained Atlassian Jira, Confluence, Bitbucket (Stash), Bamboo on AWS with 99.99% uptime continuously for 8 years
- Implemented Docker, Kubernetes, Chef, Jenkins, Spinnaker, SonarQube and Zabbix for multiple projects
- Complied with NIST controls, CIS benchmarks, HIPAA, FedRAMP, ISO 27001 security requirements and maintained CMMI practices
- Seamlessly operated software build, test, release and deployment process across Dev, Test, Staging and Production environments
- Enforced as-code strategy for cloud infrastructure provisioning with Terraform as IaC and pipeline-as-code for CI/CD pipeline for stateless implementation for Jenkins infrastructure
- Met IT infrastructure requirements and upgraded to ensure acceptable levels of security, disaster management and data recovery plans
- Supported, managed and implemented security controls raised from security compliance requirements including controls from external/customer and internal audit findings that are specific to the line of business as needed
- Continuously adopted latest technologies and services to improve application infrastructure performance
- Ensured succession and continuity in the IT infrastructure team
- Established skills enhancement and development process for every individual in the team by identifying training needs and organizing trainings
- Driven the daily operations to ensure all the infrastructure services are up & running
- Ensured the goals of the Incident Management process are achieved
- Assisted teams on restoring normal service based on customer perspective and within defined SLA
- Managed 24x7 support system for the cloud infrastructure, client applications and internal IT operations
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Manager Projects
Tulip Telecom Ltd
10.2010 - 10.2013
- Developed and initiated large projects such as West Bengal State Wide Area Network, Airport Authority of India, Cola India Limited etc, managed costs and monitored performance.
- Participated in technical issue resolutions. Help team with hands-on activity on server and network management.
- Interfaced with business users, SMEs and third parties to analyze business problems and provided effective technical solutions
- Maintained documentation for the process and procedures
- Defined service standards and guidelines that serve as benchmark for excellent service delivery as per global standards and in adherence with Service Level Agreements
- Analyzed data for continuous improvement in delivery and customer satisfaction.
- Lead, mentored & monitored the performance of large team of 150 members by setting up and maintaining Critical to Quality & Critical to Process targets
- Worked on routine people management tasks like recruitment, shift rotation, performance evaluation, handling customer escalations and setting up corrective action plans.
Manager - Technical
eCallserve Outsourcing Pvt Ltd
01.2005 - 10.2010
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Designed and implemented VOIP infrastructure for customer support operations of clients from US, UK and Australia
- Handled end-to-end setup of the entire infrastructure of BPO at multiple locations
- Built voice and data network systems comprising Internet Leased Lines, MPLS VPN, VOIP and security devices
- Evaluated the functional, technical and operational quality of the applications and performed health check with multiple improvement indicators to identify redundancies, automation and cost reduction opportunities
- Maintained secure backup of voice call records as per the customer data security guidelines
- Administered Cisco AS5350, AudioCodes Mediant2000 VoIP gateway, Forinet’s firewall and antivirus gateway.
- Configured and operated predictive dialer server fitted with Intel Dialogic E1, DISI and MSI cards
- Supervised support operations for clients from the USA, UK and Australia.
Network Engineer
Express Communication Pvt Ltd
05.2000 - 11.2004
- Designed internal office network and set up security policies for file and print access using Windows 2000 Server, RedHat Linux and windows 98 workstations
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provisioned and commissioned E1 Leased Line and ISDN connections for the customers
- Configured VPN (Virtual Private Network) Server and Client on Windows 2000 Server, VLAN on Cisco Catalyst 2900 series
- Managed IPTABLES firewall, DNS, SAMBA file service, SQUID PROXY, NFS and DHCP services on RedHat Linux
- Worked on configuration and administration of CISCO Routers (1700, 2600), 2900 Catalyst switch, 3COM PathBuilder S500 series multiport tunnel switch, 3COM Total Control (RAS) for ISDN & Dialup services, MLLN, V.35 and G703 Modems for Leased Circuits.
Service Engineer
Pronto Consultants
02.1997 - 01.1999
- Developed, designed, deployed and integrated comupter systems and networks.
- Configured client office networking in Novell Netware 3.12
- Worked on installation and troubleshooting of Windows 95 operating systems.
- Installed, configured and tested equipment on specialized platforms.
Trainee Hardware Engineer
SysTech
12.1995 - 12.1996
- Handled physical installation of IBM workstations and basic troubleshooting
- Learned installation of MS-DOS and Windows 3.11 Operating Systems
- Worked on setup and troubleshooting of dot matrix printers.
Education
Bachelor of Science -
Calcutta University
Skills
Operating System: Windows, Linux, MacOS
Cloud Services: Amazon Web Services (AWS), Azure, Google Cloud Platform (GCP), Acquia, VerizonDevOps Tools: Atlassian Jira, BitBucket, Confluence, Bamboo, TestRail, Jenkins, Spinnaker, Chef, Git, jMeter, SonarQube, Azure DevOps, AWS CodePipelineContainerization: Docker, Kubernetes, Amazon ECS, AKS, Azure EKS, Google Kubernetes Engine (GKE)Virtualization: Citrix XenCenter, Citrix Hypervisor (formerly XenServer), Oracle VirtualboxDirectory Services: Active Directory, IBM Secureway, OpenLDAP, AWS Cloud Directory, Azure ADWeb Services: Apache Web Server, Tomcat, Microsoft IIS, NginxSecurity: Tenable Nessus, WAF on AWS and Azure, Sucuri WAF, Fortigate, SonicWall, Cyberoam, IBM Secureway, Cisco ASA, Cisco 6509-E, IPTABLES, Snort Trend Micro NeatSuiteDatabase: MS SQL, MySQL, MariaDB with Tungsten Cluster, DynamoDB, MongoDB, Couchbase, Cosmos DBMail Solutions: Postfix, Qmail on Linux, iMail on Windows with SQL, IBM Lotus Domino, MailHog, Microsoft Exchange Server, G Suite, Microsoft 365Remote Management: Desktop Central, Microsoft Intune, Comodo RMM, PCAnywhere, TeamViewer, Citrix Terminal Services, Provisio SiteRemote with SiteKioskMonitoring: Grafana, Prometheus, Zabbix, New Relic, AWS CloudWatch, Azure Monitor, Google Stackdriver, IBM Tivoli, HP Openview, MRTG, Cisco Ciscoworks, Light Speed – Total Traffic Control V6 Nmap, Network Associates SniffePro, Ethereal, SNMP based UPS Management (APC Symmetra)Server: IBM RS6000, HP Proliant Dell Poweredge R710, IBM pSeries and xSeriesRouters & Switches: Cisco Routers (1700, 2600, 7600) Cisco Catalyst Switch (2900), 3COM PathBuilder S500series Multiport Tunnel Switch, 3COM 3C17300 SuperStac3 Switch, Peplink link load balancerVoIP Gateway: AudioCodes Mediant 2000, Cisco AS5350Dialup Server: 3COM Total Control Remote Access Server (RAS)IP Telephony: Intel Dialogic E1, MSI & DISI Cisco CallManage, Vonage Business ServiceVideo Endpoint: Polycom HDX6000Certification
AWS Certified Solutions Architect – Professional
Timeline
Director IT Infrastructure
INADEV India
01.2014 - Current
Manager Projects
Tulip Telecom Ltd
10.2010 - 10.2013
Manager - Technical
eCallserve Outsourcing Pvt Ltd
01.2005 - 10.2010
Network Engineer
Express Communication Pvt Ltd
05.2000 - 11.2004
Service Engineer
Pronto Consultants
02.1997 - 01.1999
Trainee Hardware Engineer
SysTech
12.1995 - 12.1996
Bachelor of Science -
Calcutta University