Dynamic B.Com graduate from Calcutta University with 15 years of extensive experience in the hospitality sector, including a decade in the aviation industry focused on customer service, administrative support, and supervision. Proven ability to manage high-profile interactions and deliver exceptional service in fast-paced environments. Eager to contribute to a reputable organization that values professional growth and offers opportunities for advancement. Committed to leveraging skills and experience to foster a positive work culture while driving organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager Sales
Swastik Wellbeing Sanctuary – Anultra-premium wellbeing Resort Pune
01.2024 - 01.2025
Job Role:
1. Sales & Revenue Generation
O Develop and implement sales strategies to meet or exceed revenue targets.
O Sell Wellbeing Program and rooms, Membership Program, meeting spaces, corporate clients, event organizers, travel agents, and tour operators.
2. Client Relationship Management
O Build and maintain relationships with key accounts (corporate, DMC, travel agencies, etc.).
O Conducts show around and client meetings to showcase Swastik facilities.
3. Business Development
O Identify new markets and client opportunities (e.g., international markets, Wellness digital travel platforms).
O Attend trade shows, exhibitions, and networking events.
O Attending Sales Call with high end DMC Like Sita Tamarind etc.
4. Contracting Negotiation
O Prepare proposals, negotiate contracts and close deals.
O Ensure all agreements align with Swastik Wellbeing pricing strategy and brand standards.
5. Collaboration Reporting
O Coordinate with departments like Front Office, Wellness Team, Housekeeping, and F&B to ensure excellent guest experiences.
6. Achievements:
O Sold packages for 3, 5, 7 and 10 nights to HNI and UHNI clients worth 68 Lakh last Month with ADR – 50000
O 60% of the revenue generated of the entire Team was from me.
O Build relations with HNI and UHNI.
O Supported Team and new Joiners to learn and get the best out of them.
O Proposed Fellowship Program to high end clients worth 15–30 Lakh.
O Went to sales call to Delhi, collaborated, with DMC, for promoting our high-end product.
O Worked with Online portal like TripAdvisor and Printrest for Promoting our Product.
O Worked on International client from Gulf to generate revenue and brought client Like His Highness Sheikh Abdul Azeez and Dr. Jasim Al Ali from UAE.
O Done research with our competitors like Vanna by Sixsenses, Ananda, Pema etc. to study market trend.
Business Development Manager and Marketing Head
Cognition Group
01.2024 - 01.2024
Overall development of newly opened resort, Monitoring development and work progress, performing various activities related to reservation and Sales, it includes: -Fit, Group sales.
Taking care of B2B and B2C.
I have worked very close with my team for the overall development of our company.
Taking part in operational activities as well during an event.
Co-ordinating with the entire team for the smooth process of check-in and check-out during an event or group booking. Channel manager management Ota monitoring and controlling.
Reservation Manager
Seven Hills Hotels and Leisure Pvt Ltd
01.2023 - 01.2023
Performing various activities related to reservation and Sales, it includes:-Dfit, Group sales, corporate events, weeding.
Also took care of B2B and B2C.
Worked very closely with my team for the overall development of our company. Taking part in operational activities as well during an event or weeding.
Coordinating with the entire team for the smooth process of check-in and check-out during an event or group booking. Channel manager management Ota monitoring and controlling.
Reservation Manager
Echor Resorts
01.2021 - 01.2023
Working as a Reservation Manager with Echor Stays.
Performing various activities related to occupancy of our Resorts Reservation. Interacting with guests Maintaining Inventory, checking daily sales report, updating inventory, checking social media activities etc.
Passenger Service Agent
Menzies Aviation Services Macau
01.2019 - 01.2021
Worked as a Passenger Service Agent for Eva Air and Air Macau and various other airlines at Macau International Airport.
Ground services duties such as assisting passengers form the customer touch point till Aircraft Door, Boarding Agent check-in counters (economy as well as business class), and security hold area supervision for flight departures, baggage services arrivals.
Escorting crew and all paper work.
Customer Agent
Air India Air Transport Services Ltd
01.2011 - 01.2019
Worked as a Ground Handling Agent for Emirates Airlines Performing ground services duties such as Meet and Greet First class and Business class customers, check-in counters (economy as well as business class and First class), and security hold area supervision for flight departures and baggage services supervision for arrivals at Kolkata International airport for Air India Ltd. and Emirates Airlines.
Intermediate Internet Marketing Associate
Great Media Technologies Ltd
01.2009 - 01.2011
Website development and social media marketing.
All Seo works and link Building.
Education
Graduate -
Calcutta University
Kolkata
Higher Secondary - undefined
Maharaja Sris Chandra College
Matriculation - undefined
Kolkata Airport English High School
Kolkata
Skills
Effective problem solver
Highly organized, punctual, determined, positive, patient with a high sense of maturity
Possess ability to manage complex situations, and come up with suitable solutions
Possess strong supervising and team handling capabilities
Certification
Computer Courses-Basic
Knowledge of IDS, ZOHO, CRONBERRY
ASIATECH STAH, SITA.
NCC B Certificate.
LANGUAGES KNOWN
LANGUAGE READ WRITE SPEAK
ENGLISH YES YES YES
HINDI YES YES YES
BENGALI YES NO YES
Timeline
Assistant Manager Sales
Swastik Wellbeing Sanctuary – Anultra-premium wellbeing Resort Pune
01.2024 - 01.2025
Business Development Manager and Marketing Head
Cognition Group
01.2024 - 01.2024
Reservation Manager
Seven Hills Hotels and Leisure Pvt Ltd
01.2023 - 01.2023
Reservation Manager
Echor Resorts
01.2021 - 01.2023
Passenger Service Agent
Menzies Aviation Services Macau
01.2019 - 01.2021
Customer Agent
Air India Air Transport Services Ltd
01.2011 - 01.2019
Intermediate Internet Marketing Associate
Great Media Technologies Ltd
01.2009 - 01.2011
Higher Secondary - undefined
Maharaja Sris Chandra College
Matriculation - undefined
Kolkata Airport English High School
Graduate -
Calcutta University
HOBBIES
Travelling, Listening to music, Pursuing new languages.
DECLARATION
I hereby declare that the above-mentioned information in absolutely true, correct and complete to the best of my knowledge and belief. DATE THANK YOU TARKESWAR PRASAD
PERSONAL INFORMATION
Possess extensive vocabulary and convincing capabilities.