Tarpreet Kaur

• Directed management of substantial portfolio of client accounts, maintaining high standards for record accuracy and timely discrepancy resolution.
• Enhanced customer relationships through clear, empathetic communication—elevating satisfaction even during challenging financial discussions.
• Coordinated across departments to address issues and enhance processes, ensuring accurate and timely data management.
• Addressed customer account discrepancies by partnering with cross-functional teams, strengthening accuracy and trust.
• Facilitated management of time-sensitive tasks among various stakeholders while upholding standards of accuracy and professionalism.
• Interacted with customers concerning overdue accounts and payment alternatives, enhancing understanding and responsibility.
• Mentored junior analysts on best practices in collections and account management.
• Authenticated transaction information, verifying funds received alongside total account balances for precise financial reporting.
• Recommended strategies to senior management for effectively managing delinquencies and minimizing bad debt losses.
• Reviewed and corrected challenging collection discrepancies, elevating accuracy in account reconciliations.
• Leveraged advanced data analysis tools to detect patterns optimizing collection strategies and efficiency.
• Created and sustained comprehensive reports on collection performance enhancing strategic decision-making.
• Coordinated efforts among collections team, sales representatives, and management to address discrepancies or disputes related to invoicing or payments.
• Tracked thorough records of all collection activities supporting reliable reporting and performance assessment.
• Orchestrated compilation of accounts receivable journal entries for accounting month-end close.
• Analyzed and resolved complex collection discrepancies, enhancing accuracy in account reconciliations.
• Collaborated with cross-functional teams to streamline collection processes, resulting in reduced turnaround times.

• Showcase ability to manage projects effectively, ensuring timely delivery and adherence to budget limits.
• spearheaded full lifecycle implementation of enterprise platforms…
• led requirements analysis, configuration, and user adoption…
• coordinated cross-functional stakeholders during onboarding…
• Lifecycle Implementation Manager with strong expertise in end‑to‑end system deployment, client onboarding, and cross‑functional project execution. Highly skilled in configuring complex workflows, optimizing processes, and driving user adoption
• Skilled in project planning, risk management, team leadership, and stakeholder communication.
• Directed implementation of WAN internet dedicated services, managing both types of orders. Facilitated order management processes to improve service delivery timelines. Optimized workflows for managed and non-managed orders to enhance operational efficiency.
• Conducted comprehensive analysis of business sites to identify service needs and recommend improvements for increased operational efficiency.

“Optimized workflows to improve platform usage

• Role : -Review and verify customer orders for accuracy, including product specifications, pricing, and delivery details.
• -Enter order data into the company's computer system, ensuring all information is accurate and complete for processing.
• -Generate invoices and shipping documents, such as packing slips and labels, to prepare orders for dispatch.
• -Perform end-of-day reconciliation tasks, including verifying that all orders have been correctly processed and addressing any discrepancies.

• Role : -Naming customers' needs to achieve customer satisfaction.
• -Attending to customer complaints and undertaking steps to effectively resolve them.
• Handled email contacts and closed them following the process SOP and requirements.
• Managed quality and training team to address operational issues.
• -Experience of implementing procedures and service standards for business excellence.
• -Developing quality control procedures.
• -Overseeing quality control teams.