Tarulata
New Delhi
Summary
Results-oriented customer service professional with experience in managing customer inquiries and complaints. Known for attention to detail and a strong ability to resolve issues, ensuring compliance with company policies and enhancing overall customer experience.
Overview
4
4
years of professional experience
4044
4044
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
New Delhi
07.2023 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Managed returns and exchanges while ensuring compliance with company policies.
Customer Service Representative
Lenskart
New Delhi
11.2021 - 05.2023
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Managed returns and exchanges while ensuring compliance with company policies.
Education
Bachelor of Arts - Humanities
University of Delhi
New Delhi 08.2021 - 08.2024
Bachan Prasad Sarvodya Kanya Vidhyaly
New DelhiBachan Prasad Sarvodya Kanya Vidhyalay
New DelhiSkills
- Customer support
- Complaint resolution
- Product knowledge
- Order management
- Complaint Handling & Issue Resolution
Timeline
Customer Service Representative
Teleperformance
07.2023 - Current
Customer Service Representative
Lenskart
11.2021 - 05.2023
Bachelor of Arts - Humanities
University of Delhi
08.2021 - 08.2024
Bachan Prasad Sarvodya Kanya Vidhyaly
Bachan Prasad Sarvodya Kanya Vidhyalay