Tarun Baba
Bengaluru
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
Work History
Associate Team Lead
Connect And Heal
06.2022 - Current
- Coordinate health checks for corporate clients with network hospitals and diagnostic centers
- Connect with network hospitals and diagnostic centers in order to ensure smooth completion of blood tests and radiology tests and to fetch the reports of the same
- Present metrics data of team performance weekly/monthly to stake holders
- Manage operations team to ensure all healthchecks are aligned in respective centers and handle escalation if any
- Prepare daily performance report of the team and share with management to track day to day operations
Supervisor
Mfine
07.2019 - 05.2022
- Organize and oversee the schedules and work of assigned staff
- Conducts performance evaluations that are timely and constructive
- Monitors or reviews calls of team members and gives them feedback to improve
- Ability to create and deliver conversations tailored to the audience's needs
- Prepares monthly/daily reports summarizing the assigned team's performance
- Daily/Weekly & Monthly rostering plan and corresponding shrinkage
Senior Customer Support Executive
Mfine
01.2018 - 03.2019
- Present, promote and sell products/services using solid sales pitch to existing and prospective customers
- Establish, develop and maintain positive business and customer relationships
- Upsell and upgrade products/services based on customer requirements
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Keep abreast of best practices and promotional trends
Patient Care Executive
Portea Medical Pvt. Ltd.
01.2018 - 03.2019
- Selling medical services by establishing contacts and developing relations with customers
- Coordinating within the sales team and maintaining relationship with regional managers PAN India to generate business
- Identifying prospective customers and generating business from existing ones by advising on prices and relative products
- Processing, handling and managing customers by ensuring the sale, helping with queries and escalations, directing leads to multiple departments and encouraging cross selling and up selling products
- Ensuring quality service by establishing and enforcing organizational standards
- Working closely with team leads, assistant managers and subject matter experts
Market Research Executive
Cusplink Consulting Pvt. Ltd.
09.2017 - 01.2018
- Data acquisition of companies registered under ACRA (Accounting and Corporate Regulatory Authority)
- Processing the data to generate reports on different aspects of a company
Market Research Analyst
Nalashaa Solutions
06.2017 - 08.2017
- Utilized Microsoft Dynamics CRM 2013 and different web tools like Linkedin, Google, Hunter, Clearbit to generate leads
- Prospect lead generation for sales team, enabling them to convert the prospects into sales
- Using Saas, Leadsquared to send various marketing campaigns to different organizations
- Individual as well as team contributor to generate business for the organization
Market Research Executive
Silicon India
09.2016 - 05.2017
- Worked on MDS (Master Database System) to feed leads
- Used webtools like Linkedin, Google, Wikipedia to validate a lead
- Used a tool named Thunderbird to send email campaigns to the decision makers of various organizations in order to target the potential customers
- Enabling sales team to identify potential prospects to generate revenue for the organization
Education
B.Tech -
Aryabhatta Institute of Engineering and Management
Durgapur01.2016
Higher Secondary -
Red Rose School
Deoghar01.2012
Skills
- Teamwork and collaboration
- Client service
- Employee evaluation
- Daily workflow improvement
- Verbal and written communication
- Team supervision
Awards
- Awarded with 'Best Performer of the Month' in month of November in Connect And Heal.
- Awarded with 'Best Performer of the Quarter' in the 3rd Quarter of 2020 in Mfine.
- Awarded with multiple rewards and recognition, gift vouchers for outstanding achievements for constant effort to meet sales target.
- Received various appreciation emails from Quality team, Portea Medical and Mfine for effectively handling patient queries and escalations.
- Won certificate of merit in Tech Fest 2013 at Aryabhatta Institute of Engineering and Management at Durgapur.
Timeline
Associate Team Lead
Connect And Heal
06.2022 - Current
Supervisor
Mfine
07.2019 - 05.2022
Senior Customer Support Executive
Mfine
01.2018 - 03.2019
Patient Care Executive
Portea Medical Pvt. Ltd.
01.2018 - 03.2019
Market Research Executive
Cusplink Consulting Pvt. Ltd.
09.2017 - 01.2018
Market Research Analyst
Nalashaa Solutions
06.2017 - 08.2017
Market Research Executive
Silicon India
09.2016 - 05.2017
B.Tech -
Aryabhatta Institute of Engineering and Management
Higher Secondary -
Red Rose School
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