Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Details
Languages
Declaration
Timeline
Generic

TARUN BHALLA

New Delhi

Summary

Conscientious Unit Manager proudly offering over [Number] years of vast experience managing healthcare facilities and strong knowledge of emergency medical procedures. Substantial experience managing medical databases to schedule nursing staff. Organized, outgoing and energetic with excellent verbal and written communication skills. Enterprising Unit Manager with established [Area of expertise] and [Area of expertise] talents. Enthusiastic and fair with over [Number] years of experience planning, directing and overseeing operations and fiscal health of [Number] assigned units. Excellent judgment, decision-making and active listening abilities. Oversees department of over [Number] nurses and medical staff. Coordinated Unit Manager with [Area of expertise] and [Area of expertise]. Over [Number] years of experience assuming accountability for resident care and staffing for [Number] assigned units. Adept at maintaining records, developing and implementing new effective policies and handling payroll and staffing duties.

Overview

10
10
years of professional experience

Work History

Unit Manager - Production Support

Metlife Global Support Center
Noida
03.2022 - Current
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Met with nursing staff and support personnel to plan services, programs and activities.
  • Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
  • Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.

Production Support Team Lead

Midland Credit Management Pvt Ltd
Gurgaon/Gurugram
02.2014 - 03.2022
  • Reported economic modeling of licensing projects and income/cash flow forecasts.
  • Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
  • Provided daily support with escalated ticket resolution and liaised with business and technical leads.
  • Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.

Associate Consultant

Oracle Financial Software Services
Gurgaon/Gurugram
11.2012 - 02.2014
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Collaborated with teams to define, strategize and implement marketing and web strategies.

Education

MBA - IT And Finance

Indian Institute of Commerce And Trade
Lucknow, Uttar Pradesh
06.2017

Bachelor of Technology - Electronics And Communications Engineering

Guru Nanak Dev Poleytechnic
Rohini, New Delhi
06.2011

Skills

  • Technical/People Manager
  • Application/Production Support (L1,L2,L3)
  • Service Now
  • Service/Change/Release Management
  • Azure DevOps
  • Agile Development
  • Proactive Monitoring
  • SQL/SSIS
  • C# Dot Net/Web Services
  • Power BI
  • Cloud Computing
  • Server Capacity and Performance

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Personal Details

Date of Birth - 12 September 1988

Permanent Address - BE189, 1st Floor, Street No 5, Hari Nagar, New Delhi - 110064

Marital Status - Married

Nationality - Indian

Hobbies - Listening Music/Playing Cricket/Travelling on Motorbike

Languages

Hindi
Native language
English
Upper intermediate
B2
Hindi
Proficient
C2
Punjabi
Upper intermediate
B2

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.


Date :

Place :


References : Available on request



Tarun Kumar Bhalla

Timeline

Unit Manager - Production Support

Metlife Global Support Center
03.2022 - Current

Production Support Team Lead

Midland Credit Management Pvt Ltd
02.2014 - 03.2022

Associate Consultant

Oracle Financial Software Services
11.2012 - 02.2014

MBA - IT And Finance

Indian Institute of Commerce And Trade

Bachelor of Technology - Electronics And Communications Engineering

Guru Nanak Dev Poleytechnic
TARUN BHALLA