Tarun Bhatnagar
IT Manager
Ghaziabad
Summary
Diligent and responsible Manager with excellent history of running smooth, accurate, day to day process of the company. Well-organized and dependable with unparalleled dedication to team success, business operations with more than 20 years working in different organization. Strength in strategic planning, efficiency and team building to deliver an exceptional customer experience.
Forward-thinking Senior Manager adept at managing teams of [Number] employees with [Number] direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Versatile Senior Manager specializing in [Area] and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
22
22
years of professional experience
7
7
Certifications
Work History
Sr.Manager IT
Professionals Vision Pvt. Ltd.
02.2018 - Current
- Prepared annual budgets with controls to prevent overages
- Evaluated existing systems, which included billing automation, accounting, and real-time reporting and analytics capabilities, as well as delivering security updates
- Professionally Designed and oversaw the implementation of the company's enterprise security strategy, which included network and hardware security, disaster recovery, data protection, and information access across all major systems
- Provided recommendations and upgrades to businesses, assisting them with technology planning that was in line with their growth projections and providing them with relevant software to streamline the process
- Designed and led the implementation of a company-wide enterprise security strategy across all major systems for network and hardware security, disaster recovery, data protection, and information access
- Easy calculations of today's sales (time-wise & amount wise) for proper judgment & guidance to the sales & operations team to enhance their performance
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Developed and maintained relationships with customers and suppliers through account development
- Introduced new methods, practices and systems to reduce turnaround time
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Performed statistical analyses to gather data for operational and forecast team needs
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed effective business plans to align strategic decisions with long-term objectives
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Implemented operational strategies and effectively built customer and employee loyalty
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system
- Evaluated suppliers to maintain cost controls and improve operations
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Designed modern employee recognition program which boosted productivity and improved morale
- Identified trends in customer marketplaces to develop valuable solutions.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Mentored junior staff members for skill development and career progression within the organization.
- Increased customer satisfaction with timely project deliveries and seamless communication.
Head IT & Operations
Universal Journeys India Pvt. Ltd.
02.2016 - 01.2018
- Universal Journeys is a leading Travel Trade company in MICE
- As Head IT & Operations, led the technical team and was responsible for leading Universal Journeys towards overall development & create Universal as a brand in the MICE industry
- Enhanced the overall turnover of the company by maximizing the number of trips with technology factor
- Got exposure to work with R&R teams of top corporates like Samsung, Hyundai, Tata, Axis, HDFC, ABP News, Sony Pictures, Reliance Industries, Religare, Black Rock & many more
- Provided all the solutions related to their travel management & Operations Management
- Helped the company in work on digital platforms through expertise & technical skills
- Resolved day-to-day problems by technology
- Created a special MICE digital platform that helps the internal team in handling all the operations of groups on a single click.
- Paid attention to detail while completing assignments.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
Manager IT
ASA & Associates / CCI
03.2015 - 01.2016
- ASA & Associates / CCI is an accounting practice and a consulting firm
- As Manager cum IT Head, led a team of 10 members and reported to Himanshu Srivastava (Partner Business Advisory & Practice Head)
- Responsible for assessing all IT requirements in terms of software, hardware, and other peripherals/products and procurement of the same
- Managed IT Service Delivery, IT Service Support, IT Application Management, Asset Management, and Security Management
- Implemented various IT solutions and technologies to ensure data security and compliance
- Played a key role in IT audit and ISO certification process.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Chief Manager IT
Omaxe Ltd
07.2004 - 02.2015
- Omaxe Ltd is a leading listed Real Estate & Construction Company
- As Chief Manager (IT & Systems), led a team of 15 engineers and managed vendors like Oracle, Wipro, IBM, Newgen, Tata, Reliance, HP, and many more
- Responsible for assessing IT requirements, complete IT service delivery support, and managing IT infrastructure
- Implemented various IT solutions and technologies to improve operational efficiency and data security
- Mentored and coached employees for better productivity and implemented IT audit and ISO certification process.
- Implemented effective training programs to enhance employee skills and improve overall job satisfaction.
- Improved communication across departments, fostering collaboration and enhancing overall operational effectiveness.
- Collaborated with cross-functional teams to optimize workflow processes, increasing overall productivity rates.
- Evaluated departmental performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
- Optimized resource allocation, ensuring efficient use of personnel, materials, and equipment in achieving objectives.
- Spearheaded major projects from inception through completion, consistently meeting deadlines while staying within budget constraints.
- Led successful cost-saving initiatives, reducing expenses while maintaining quality standards.
- Monitored competitor activity closely, using insights to devise strategies for maintaining a competitive edge in the industry.
- Negotiated contracts with vendors, securing favorable terms that resulted in cost savings for the organization.
- Conducted comprehensive financial analysis to inform decision-making processes at both tactical and strategic levels.
- Enhanced company performance by streamlining processes and improving efficiency in daily operations.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Oversaw the development of innovative products or services, positioning the company as an industry leader.
- Increased revenue generation by identifying new business opportunities and expanding existing client relationships.
- Established strong relationships with key stakeholders, ensuring timely delivery on projects and customer satisfaction.
- Managed a team of professionals to achieve organizational goals and maintain high productivity levels.
- Carried out and developed social media, e-blast and public relations campaigns.
- Modified inventory control programs to maintain and enhance annual business plan.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Sr. System Engineer IT
IBM
02.2002 - 01.2004
- On the role of Sr
- System Engineer at IBM, led a team of 30 members and managed clients like Escorts, STPI (Noida), Pearson Education, Pinnacle (BPO), Birla soft, University of Petroleum
- Responsible for assessing and managing all types of servers and systems calls for the mentioned organizations
- Implemented various IT solutions and technologies to improve IT service delivery and support.
- Established monitoring procedures to track system performance metrics and identify areas requiring optimization or improvement urgently.
- Optimized server performance by conducting thorough assessments and implementing hardware upgrades when necessary.
- Designed and implemented scalable network architecture to support business expansion and future growth requirements.
- Increased system efficiency by implementing innovative engineering solutions and streamlining processes.
- Enhanced user experience through the design of intuitive user interfaces for custom applications and tools.
- Led troubleshooting efforts during high-profile incidents effectively resolving complex issues within minimal downtime.
- Evaluated vendor proposals for hardware acquisitions based on technical specifications, cost-effectiveness, and long-term value propositions.
- Managed large-scale projects, ensuring timely completion within budgetary constraints while maintaining quality standards.
- Contributed to strategic planning initiatives by providing expert insights into emerging trends in IT infrastructure management best practices.
- Implemented virtualization technologies to consolidate resources, reduce costs, and improve overall system efficiency.
- Spearheaded the migration of legacy systems to cloud-based platforms for enhanced accessibility and streamlined operations.
- Mentored junior engineers, fostering a culture of continuous learning and professional growth within the team.
- Collaborated with cross-functional teams to develop integrated IT infrastructure, resulting in improved performance and reliability.
- Identified software issues and handled troubleshooting to resolve quickly.
- Analyzed security logs to determine and alleviate network threats.
- Assisted employees with resolving network problems at remote locations.
- Implemented security measures and software to maintain network integrity.
- Delivered helpdesk service and support to customers.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Completed software updates and assessed security patches for optimized computer use.
Education
MBA - IT -
Manav Bharti University
B.Com. - Ecommerce
Delhi University
Delhi12th - undefined
Dayawati Modi Public School (CBSE Board, Delhi)
10th - undefined
Dayawati Modi Public School (CBSE Board, Delhi)
Skills
Operational improvement
Budgeting and finance
Product testing
Risk management processes and analysis
Process implementation
Team Leadership
Team building
Hardware evaluation
User interface understanding
Customer service
Staff development
Client account management
Reporting oversight
Market Analysis
Budget Oversight
Talent Development
Resource Allocation
Strategic Planning
Operations Planning
Logistics operations management
Troubleshooting and problem resolution
Equipment decommissioning
Budget Administration
Organizational improvement
Reporting management
Organizational Development
Process Improvement
Staff Management
Cost Control
Customer Service
Budget Management
Project Planning
Schedule Management
Emergency Response
Contract Negotiation
Training and Development
Performance Evaluations
Multitasking Abilities
Scheduling and Coordinating
Decision-Making
Continuous Improvement
Financial Management
Business Development
Business operations
Inventory management
Process improvement
Team management
Project management
Microsoft Office
All Microsoft OS
Windows Server 2000, 2003, 2008 & 2012, 2016
Microsoft Exchange 2003, 2010 & 2013
Microsoft SCCM Server 2012
Skype/Lync Server
Tally ERP 9
Tally Server 9
Oracle 10g & 11g
SQL Server 2012 SP1
WASP
Octopus
HARRIS
Autocue
Dejero
Active Directory
DNS
DHCP
TCP/IP
VPN
IPSEC
Bandwidth Monitoring
MPLS
LAN
WAN link
Certification
Oracle Certified - Oracle Database 10g
Hardware Skills
- IBM
- HP
- Dell
- Wipro
- Apple
- Cisco Router
- NeoAccel VPN & Gajshield Firewall
- Palo Alto Firewall
- Cyberoam Firewall
Salary
Negotiable
Personal Information
- Passport Number: H2250566
- Date of Birth: 07/24/83
- Marital Status: Married
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Affiliations
- Lions Club
Timeline
Sr.Manager IT
Professionals Vision Pvt. Ltd.
02.2018 - Current
Head IT & Operations
Universal Journeys India Pvt. Ltd.
02.2016 - 01.2018
Manager IT
ASA & Associates / CCI
03.2015 - 01.2016
Chief Manager IT
Omaxe Ltd
07.2004 - 02.2015
Sr. System Engineer IT
IBM
02.2002 - 01.2004
MBA - IT -
Manav Bharti University
B.Com. - Ecommerce
Delhi University
12th - undefined
Dayawati Modi Public School (CBSE Board, Delhi)
10th - undefined
Dayawati Modi Public School (CBSE Board, Delhi)