TARUN CHADHA
Delhi
Summary
Sales | Revenue Optimization | Client Relationship Management
Overview
8
8
years of professional experience
Work History
Medical Content Manager
Curofy
10.2016 - 12.2018
- Handling Curofy News, Articles, Journals, guidelines (editing, creating, merging) to be posted in the App/Web
- Preparation of unique scientific/ medical content slides using data from the literature, publications and clinical trials
- Editing new content and applying the aspects as per the specifications
- Managing original articles from Curofy Desk including Google Console & Emails
- Creating snippets for discussion posts and sponsored cards
- Data analysis and changes for Curofy news ( App Reads, Web Read, Original articles)
Business Development Executive
Curofy
12.2018 - 12.2020
- Sales Closure Call - Calling on the Leads generated for Loans, Insurance and other BD Projects, helping in generating revenue
- User Retention Call - Calling the inactive users to make them active on the App
- Actively participating in the CME/Conferences Conducted by Curofy
- Client account managment
- Weekly/Monthly data analysis
- Communicated directly with customers and partners to build strong business networks and relationships.
User Verification Specialist
RoundGlass Curofy
01.2021 - 04.2023
- Verified healthcare professionals' credentials to ensure only licensed doctors access the application
- Utilized various tools and applications to authenticate user information efficiently
- Managed high-volume verifications, handling 100-200 user credentials daily
- Conducted direct outreach via phone calls to validate user credentials
- Collaborated with cross-functional teams to streamline verification workflows
Customer Support Associate
RoundGlass Cross
04.2023 - Current
- Managed and resolved 20-25 daily user inquiries across phone and email channels using HubSpot CRM.
- Collaborated with technical and relevant teams to ensure issue resolution within 48 working hours.
- Maintained a high customer satisfaction rate through effective communication and timely support.
- Resume Worded
- Streamlined support processes by integrating feedback into service improvements.
- Demonstrated expertise in app functionalities to provide accurate solutions to user issues.
Education
Commerce
Swami Vivekanad Subharti University
Delhi04-2019
Skills
- Proficiency in MS Office
- Content curation
- Sales
- Customer Relationship Management
- Analytical Skills
- Customer Support
- Lead Generation
- Hubspot
- Strategic Planning
- Data Management
Personal Information
Date of Birth: 08/25/92
Profile Summary
7, 7 Years of experience in Content Data & Operations and Inside sales (B2C)., B.Com from Delhi University., To pursue a career with a company that has a global vision that encourages creativity and offers an opportunity to learn and grow.
Timeline
Customer Support Associate
RoundGlass Cross
04.2023 - Current
User Verification Specialist
RoundGlass Curofy
01.2021 - 04.2023
Business Development Executive
Curofy
12.2018 - 12.2020
Medical Content Manager
Curofy
10.2016 - 12.2018
Commerce
Swami Vivekanad Subharti University
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