Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Tarun Chibber

New Delhi

Summary

Results-driven Manager with proven ownership and initiative. Strong work ethic and commitment to exceeding company expectations. Expertise in fostering productive relationships and managing team development in fast-paced, deadline-oriented settings. Track record of success in collaborative environments.

Overview

12
12
years of professional experience

Work History

Manager

HDFC BANK
New Delhi
01.2024 - Current
  • Executed initiatives to enhance customer satisfaction and loyalty through targeted strategies.
  • Monitored budgets, ensuring quality while achieving cost-effective operations.
  • Resolved customer complaints promptly, reinforcing positive brand image.
  • Facilitated regular staff meetings to review project progress and gather feedback.
  • Enhanced team morale via recognition programs and career development opportunities.
  • Assessed team skill sets, delegating tasks for optimal efficiency and productivity.
  • Collaborated cross-functionally with sales and management to ensure seamless operations.
  • Maintained detailed reports on client data, consistently updating databases with current information.

Deputy Manager

BANDHAN BANK LIMITED
New Delhi
01.2023 - 01.2024
  • Increased customer satisfaction ratings by addressing inquiries and resolving complaints efficiently.
  • Kept detailed records of all customer interactions, ensuring thorough documentation.
  • Collaborated with internal departments to guarantee successful solution delivery according to client specifications.
  • Delivered training programs for new Customer Relationship Officers focusing on best practices.
  • Analyzed customer feedback data to identify service improvement opportunities.
  • Developed customer retention strategies through targeted loyalty programs.
  • Contacted customers regarding service upgrades and account modifications, enhancing engagement.

Sales Manager

ICICI LOMBARD GENERAL INSURANCE CO LTD
New Delhi
08.2022 - 01.2023
  • Achieved market share growth by implementing comprehensive team training programs.
  • Analyzed competitors through detailed market research and reporting.
  • Addressed customer complaints to improve sales and service satisfaction.
  • Coordinated products, services, and sales activities for optimal results.
  • Utilized change methodologies to boost sales effectiveness and project outcomes.
  • Managed sales planning and development to enhance existing accounts while pursuing new opportunities.

Deputy Manager

AXIS BANK LIMITED
New Delhi
05.2022 - 08.2022
  • Utilized Microsoft Office Suite for daily operational tasks.
  • Identified process improvement opportunities to enhance branch efficiency.
  • Researched customer accounts to uncover trends affecting bank's risk profile.
  • Maintained accurate transaction records for compliance purposes.
  • Prepared detailed reports on loan performance and related documents.
  • Educated customers on effective use of online and mobile banking services.
  • Processed payments via check, cash, or electronic transfer accurately.
  • Participated in community events to strengthen local relationships.

Assistant Manager

RBL BANK LIMITED
New Delhi
11.2019 - 05.2022
  • Maintained accurate records of service requests and customer interactions.
  • Identified process improvement opportunities based on audit recommendations.
  • Interacted with customers to assess needs and propose solutions.
  • Ensured compliance with security standards, policies, and procedures.
  • Collaborated across departments for effective project and service deployment.
  • Fostered positive relationships with staff and management for enhanced teamwork.
  • Utilized document management system for organized, accessible company files.
  • Completed intake routing paperwork, ensuring signatures and proper filing.

Assistant Manager

KOTAK MAHINDRA BANK
New Delhi
03.2016 - 03.2019
  • Responded promptly to customer emails, addressing inquiries and providing assistance.
  • Greeted customers upon arrival, ensuring immediate support for their needs.
  • Answered phone calls professionally, offering information and resolving issues as required.
  • Resolved customer complaints efficiently, enhancing overall satisfaction.
  • Coordinated with internal departments to improve service delivery for customers.
  • Conducted follow-ups with customers post-service to confirm satisfaction levels.
  • Maintained accurate records of customer interactions and documented client data in databases.
  • Ensured compliance with industry standards while executing daily responsibilities.

Executive

MUTHOOT FINANCE LIMITED
New Delhi
09.2013 - 03.2016
  • Prepared reports detailing key metrics, including customer retention and lead conversion rates.
  • Delivered product information, pricing updates, and relevant data to customers.
  • Assisted in crafting marketing materials to boost brand awareness among target audiences.
  • Maintained comprehensive records of customer interactions and transactions.
  • Established effective communication channels with customers through emails, calls, and texts.
  • Investigated client financial resources and assessed creditworthiness for informed recommendations.
  • Analyzed customer needs and proposed efficient investment products tailored to requirements.
  • Resolved client issues swiftly, fostering trust and loyalty within relationships.

Education

BBA - Banking And Finance

GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
DELHI
05-2013

High School Diploma -

HOLY INNOCENT PUBLIC SCHOOL
DELHI
05-2008

Skills

  • Customer service and support
  • Project management
  • Budget oversight
  • Data analysis
  • Employee training and development
  • Process improvement
  • Customer relationship management
  • Market research
  • Conflict resolution
  • Team building
  • Reporting and documentation
  • Performance monitoring
  • Staff recognition
  • Performance evaluations
  • Risk management
  • Inventory control
  • Relationship building
  • Coaching and mentoring
  • Task delegation
  • Goal setting
  • Clear communication
  • Safety compliance
  • Cross-functional team leadership
  • Decision-making strategies
  • Lead generation techniques
  • Strategic planning and execution
  • Staff management practices
  • Complex problem-solving skills
  • Recruiting and interviewing techniques
  • Operations management principles
  • Business administration fundamentals
  • Regulatory compliance oversight
  • Disciplinary techniques application
  • Financial records management practices
  • Time management strategies

Accomplishments

Won service requests FTR champion certificate in the month of July -2020

· Won service request FTR champion certificate in the month of August-2020

· Won service requests FTR champion certificate in the month of September-2020

· Won service request FTR champion certificate in the month of November 2020

· Won highest Login achiever award in health insurance drive in Cluster August 2021

· Certificate of Appreciation from care health insurance for outstanding performance December 2021 · Certificate of Appreciation in life insurance business in the month of March 2022

Awarded by Regional head for being a best investment leader (RBL Bank). July 2021

· Certificate in NTB Game of CASA in the month of December 2019

· Certificate in IFDR Champion Awarded by bank in the Month 2020

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Manager

HDFC BANK
01.2024 - Current

Deputy Manager

BANDHAN BANK LIMITED
01.2023 - 01.2024

Sales Manager

ICICI LOMBARD GENERAL INSURANCE CO LTD
08.2022 - 01.2023

Deputy Manager

AXIS BANK LIMITED
05.2022 - 08.2022

Assistant Manager

RBL BANK LIMITED
11.2019 - 05.2022

Assistant Manager

KOTAK MAHINDRA BANK
03.2016 - 03.2019

Executive

MUTHOOT FINANCE LIMITED
09.2013 - 03.2016

BBA - Banking And Finance

GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY

High School Diploma -

HOLY INNOCENT PUBLIC SCHOOL

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Tarun Chibber