Tarun Dev
Delhi
Summary
Results-driven IT Specialist with a proven track record at Everise Pvt. Ltd, excelling in remote technical support and system administration. Expert in network troubleshooting and incident management, I effectively minimized downtime and enhanced productivity through comprehensive training and technical documentation. Strong communication skills complement my problem-solving expertise in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
Everise Pvt.Ltd
08.2023 - 06.2025
- Delivered remote technical support for hardware, software, and network issues to end-users.
- Provided specialized technical support for macOS devices.
- Diagnosed and resolved system performance issues, minimizing downtime effectively.
- Installed, configured, and updated software applications and hardware components as required.
- Responded to IT incidents promptly, reducing impact on business operations.
- Created and updated user manuals and technical documentation for reference.
- Trained employees on new software applications and IT policies to enhance productivity.
- Supported management of remote collaboration tools, including VPNs and video conferencing.
- Ensured seamless connectivity and communication for remote teams across platforms.
Desktop support Engineer L2
Tech Mahindra
02.2022 - 08.2023
- Addressed user tickets related to hardware, software, and networking issues.
- Guided customers in installing applications and configuring computer peripherals.
- Conducted remote troubleshooting by testing alternative solutions until resolution.
- Documented technical issues and solutions in logs for future reference.
- Directed unresolved issues to next level of support personnel for further assistance.
- Followed up with clients to confirm functionality of their systems.
- Customized desktop applications to align with user requirements.
- Utilized targeted questions to diagnose problems effectively.
Lab Coordinator Engineer
Jetking Info Tech
08.2021 - 02.2022
- Facilitated lab activities and operations while overseeing lab network and systems for Jetking Institute.
Education
Bachelor of Arts -
Delhi University
Delhi03-2021
Hardware & Networking Diploma -
Jetking
Delhi01-2021
Skills
- WindowsOS troubleshooting
- Windows installation
- MacOS troubleshooting
- System administration
- Network troubleshooting
- Software and hardware management
- Collaboration tools
- Incident management
- Problem-solving expertise
- Technical documentation
- Backup and recovery solutions
- VDI support
- Remote desktop support
- Software installation and upgrades
- VPN management
- IP addressing and subnetting
- DNS and DHCP configuration
- Network cabling and infrastructure
- Server installation and configuration
- Windows Server administration
- Outlook setup
- Printer installation
Projects
Worked in government exams as a desktop support Engineer. Maintain labs internet connectivity and desktops.
Certification
- AZ-900
- AZ-140
- AZ-104
Languages
- English
- Hindi
Timeline
IT Specialist
Everise Pvt.Ltd
08.2023 - 06.2025
Desktop support Engineer L2
Tech Mahindra
02.2022 - 08.2023
Lab Coordinator Engineer
Jetking Info Tech
08.2021 - 02.2022
Bachelor of Arts -
Delhi University
Hardware & Networking Diploma -
Jetking
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