Tarun GK
Amazon Account Specialist
Bengaluru
Summary
To endeavor in achieving continuous growth and value adding to the organization in attaining its goals. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify client needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Amazon Account Specialist
Codebase (Leapstores) US
06.2022 - 07.2024
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Created A+ content and managed storefront for multiple brands.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Completed Audits on different Products and sellers to create a roadmap to grow the current client's business and partners using external tools such as Jungle scout, Keepa and Helium 10 Etc.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
Seller Brand Support Associate
Amazon
06.2018 - 07.2021
- Enhanced product knowledge by participating in regular training sessions and staying current on industry trends.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Advocated for seller and provided feedback to enhance selling process for overall improvements.
- Audited MSDS sheets to validate the product quality and KYC verifications.
- Maintained a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
- Helped on Setting up on Singapore Marketplace by assigning browse nodes to the respective categories and also created help pages.
- Special experience in Amazon software illustrated over 3 years of experience. Collaborated with cross-functional team members to enhance software package quality.
- Audited on the quality on the Associates and also the product quality (Compliance)
Expedia Sales Advisor
24/7 Customer
04.2016 - 06.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving customer Flights and Hotel accommodation issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Education
BBA - Business Administration And Management
Baldwin Methodist College
Richmond Town, Bengaluru 06.2013 - 05.2016
High School - undefined
St. Josephs Indian High School
D' Souza Layout, Ashok Nagar 06.2005 - 05.2011
Skills
Teamwork
Computer efficiency
Team building
Critical Thinking & Research
Good Listening Skills
Microsoft Office
Multitasking Skills
SQL
Client Engagement
Strategic Planning
Relationship Building
Research abilities
Accomplishments
- Supervised team of 7 staff members. (Amazon)
- Drove multiple brands to achieve its revenue target along with Product reach on Amazon.com.
- Resolved product issue through consumer testing, Provided solution to the brand to achieve maximum outreach to the buyers on Amazon.com.
- Documented and resolved [Singapore Marketplace for FBA] which led to [Listing products after completing the compliance tests].
- Collaborated with team of [7] in the development of [Singapore Marketplace] by revising help pages and process efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of A+ content.
Personal Information
Industry Preference: IT
Timeline
Amazon Account Specialist
Codebase (Leapstores) US
06.2022 - 07.2024
Seller Brand Support Associate
Amazon
06.2018 - 07.2021
Expedia Sales Advisor
24/7 Customer
04.2016 - 06.2018
BBA - Business Administration And Management
Baldwin Methodist College
06.2013 - 05.2016
High School - undefined
St. Josephs Indian High School
06.2005 - 05.2011
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