TARUN GOYAL
Chandigarh
Summary
Accomplished IT Support Engineer with a history of success at ASUS Service Center, known for exceptional end-user support and consistently meeting SLA requirements. Expertise in hardware diagnostics and system troubleshooting, efficiently handling service tickets while maintaining strong stakeholder relationships. Committed to optimizing system performance and enhancing user experience through effective strategies.
Overview
11
11
years of professional experience
Work History
IT Support Engineer
ASUS Service Center (AB Services)
Chandigarh
01.2015 - Current
- Provided end-to-end technical support for enterprise and premium customers, maximizing system availability.
- Managed high volume of service tickets, consistently exceeding SLA and TAT benchmarks.
- Diagnosed and troubleshot complex hardware, software, and operating system issues across desktops and laptops.
- Performed system installations, upgrades, configurations, and preventive maintenance per organizational standards.
- Coordinated with internal teams, vendors, and service partners to ensure timely issue resolution.
- Maintained accurate documentation of incidents, resolutions, system changes, and asset records.
Education
Bachelor of Science - Information Technology
Lovely Professional University (LPU)
01.2023
Skills
- IT helpdesk services
- End-user support solutions
- Hardware repair and diagnostics
- Windows installation and configuration
- Software maintenance and deployment
- System troubleshooting expertise
- MS Office application support
- SLA and ticketing management
- Stakeholder communication strategies
References
Available upon request.
Languages
- English
- Punjabi
- Hindi
- English
- Punjabi
Job Title
Enterprise IT Support Engineer
Timeline
IT Support Engineer
ASUS Service Center (AB Services)
01.2015 - Current
Bachelor of Science - Information Technology
Lovely Professional University (LPU)