Tarun Khandelwal
Associate Director
Bangalore
Summary
PROFILE SUMMARY
Result oriented professional with over 8.5+ years of experience in Account Management, Customer Success, and sales leadership across diverse industries such as SaaS, IT, Banking, and Healthcare. Demonstrated expertise in managing clients within sectors including BFSI, E-Commerce, and Consumer Durables, etc. Goal-oriented with a proven track record of effective people management, steering teams to successfully accomplish both company and client objectives.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Associate Director
Yellow AI
11.2020 - Current
- Leading a team of Account Managers and Customer success managers in delivering exceptional customer service, ensuring retention, and maximizing upsell opportunities, while educating the customers on the value proposition of having conversational AI driven chat bots and voice bots solutions.
- Consistently overachieving quarterly team target of $6,00,000, and annual target of $27,78,000, maintaining an impressive 10% quarter-on-quarter growth trajectory.
- Implemented a strategic account planning framework that increased client satisfaction and reducing the churn rate to below 8%.
- Develop and execute comprehensive account plans, that enhance client satisfaction, drive revenue growth upto 25% to 50%.
- Regularly conducted business reviews with enterprise clients, demonstrating delivered value and pinpointing improvement areas, while utilizing data-driven insights to identify new business opportunities and enhance service offerings.
- Won Best account Manager: CEO choice award 2022-2023
Manager: Key Accounts and Customer Success
BIZONGO
12.2018 - 06.2020
- Successfully educated customers on Bizongo's packaging platform, highlighting its value proposition with enhanced CRM features and sales service tools, including procure live-SAAS for inventory management, auto ordering, and delivery requests.
- Achieved Bizongo's highest-ever monthly Value (GMV) of INR 4.5 Cr and consistently increased wallet share for assigned accounts by 15-20% monthly in design, development, and packaging procurement.
- Spearheaded the development of new QC Guidelines/SOPs, leading to a significant reduction in returns from 25% to 1% nationwide.
- Recognized as the best strategic sales manager for Q2 and Q3 in FY 2019-20, and implemented strategies for the growth across various verticals, including a packaging revamp for major clients like Amazon, Flipkart, Swiggy, etc.
Sr. Territory Sales Manager
Practo Technologies
10.2017 - 12.2018
- Successfully handled complete media sales i.e. Practo Reach (Advertising space in website and visibility solutions) and software Sales – Practo Ray (SAAS).
- Increased the Market Penetration by 15-20% in the assigned territories by reinstating business with the churned accounts.
- Planned customized ad plans for Doctors by studying the market situation and competition.
- Constantly achieved month on month projected sales target and reduced the customer churn rate/Increase renewal rate.
- Handled a team of 5-6 field sales.
Relationship Manager
HDFC BANK LTD
06.2016 - 09.2017
- Monitored client portfolio performance, adherence to statutory banking regulations, and overseeing compliance with regulatory requirements.
- Led a team of Branch Sales Officers, ensuring their achievement of individual targets, and managed transaction processes, service delivery, and customer relationships.
- Provided advisory services to business clients, discussed financial requirements, and promoted core banking products to New to Bank (NTB) customers. Additionally, facilitated wealth management, investment, and insurance services, engaging with key decision-makers to generate new business.
MARKET RESEARCH INTERN
JAYPEE CEMENT
04.2015 - 05.2015
- Conducted an extensive survey on Dealer Satisfaction, engaging with 50 dealerships in Delhi.
- Identified and addressed dealers' pain points through the survey, proposing improvement measures to enhance the company's relationship with the dealers
FREELANCE MARKET RESEARCH
GT INDUSTRIES
01.2014 - 03.2014
- Conducted a comparative study between E Rickshaws and Auto Rickshaws, leading to a survey with Rickshaw Dealers to assess the viability of E Rickshaws as an LPG Auto Rickshaw alternative, addressing objections and proposing a strategic Go To Market Strategy.
Education
MBA - MARKETING
CHRIST UNIVERSITY
Bangalore 06.2014 - 03.2016
BBA -
Tecnia Institute Of Advanced Studies
New Delhi 03.2011 - 03.2014
ST. PETER’S COLLEGE(ICSE)
Agra 01.2010 - 01.2011
ESS CONVENT SCHOOL
Agra 01.2009 - 01.2010
Skills
Team Leadership
Tools
- Salesforce
- Tableau
- Flexcube
- Leadplus
Timeline
Associate Director
Yellow AI
11.2020 - Current
Manager: Key Accounts and Customer Success
BIZONGO
12.2018 - 06.2020
Sr. Territory Sales Manager
Practo Technologies
10.2017 - 12.2018
Relationship Manager
HDFC BANK LTD
06.2016 - 09.2017
MARKET RESEARCH INTERN
JAYPEE CEMENT
04.2015 - 05.2015
MBA - MARKETING
CHRIST UNIVERSITY
06.2014 - 03.2016
FREELANCE MARKET RESEARCH
GT INDUSTRIES
01.2014 - 03.2014
BBA -
Tecnia Institute Of Advanced Studies
03.2011 - 03.2014
ST. PETER’S COLLEGE(ICSE)
01.2010 - 01.2011
ESS CONVENT SCHOOL
01.2009 - 01.2010
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