Tarun Kumar
New Delhi
Summary
Dynamic and professional individual with a proven track record of delivering exceptional customer service and technical support. Achieved a 95% customer satisfaction rate and exceeded monthly targets, resulting in a notable 20% revenue increase. Recognized for outstanding performance with an 'Employee of the Month' award. Proficient in providing technical support to over 200 internal employees, successfully resolving 95% of issues. Implemented a new desktop imaging solution, reducing setup time by 40% and facilitating the smooth migration of 300+ systems to Windows 10. Strong skills in typing, technical support, and voice/non-voice communication. Excited to leverage these accomplishments and skills to drive success in a new opportunity.
Experienced with cultivating and managing high-level client relationships to drive business growth. Utilizes strategic planning and effective communication to enhance client satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Executive-Relationship Management
Policybazaar Insurance Brokers Private Limited
Sector- 44, Gurugram- 122001 (Haryana)
07.2024 - 01.2025
- Implemented strategic approaches to cultivate long-term customer connections and improve retention.
- Strengthened client relationships by proactively addressing their needs and providing tailored solutions.
- Implemented innovative strategies for effective cross-selling and upselling, boosting revenue generation.
- Enhanced customer loyalty by consistently delivering exceptional service and support.
- Provided expert guidance on a range of health products, optimizing clients' portfolio performance.
Team Member
ARCIS e Services Pvt Ltd
Udyog Vihar Phase- 3 Gurugram-122016 (Haryana)
07.2023 - 05.2024
- Achieved 95% customer satisfaction ratings through effective problem-solving and communication skills.
- Consistently met and exceeded monthly targets, resulting in a 20% increase in revenue.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Desktop Support Engineer
Genial Technologies India Pvt. Ltd.
112, Vishnu Enclave, Ghaziabad- 201015 (Uttar Pradesh)
01.2023 - 04.2023
- Provided technical support to over 200 internal employees, resolving 95% of all desktop and IT issues within the SLA.
- Implemented a new desktop imaging solution, reducing setup time by 40%, and increasing productivity.
- Assisted in the migration of over 300 systems to Windows 10, ensuring minimal disruption to business operations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Optimized PC performance through regular updates, patches, and system upgrades.
Customer Service Executive
One Point One Solutions Pvt Ltd
Sector- 18 Gurugram-122015 (Haryana)
11.2020 - 07.2022
- Inbound process where received calls from customers and responded according to customer complaints, queries, or service requests related to products.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
Graduated In B.Tech/B.E. - Information Technology
Amity School of Engineering And Technology
New Delhi01.2022
12th - (Non Medical) Science
CBSE
01.2016
10th - All Subjects
CBSE
01.2014
Skills
- Typing
- Technical Support
- Installation
- Implementation and maintenance
- Configuration management
- Communication Protocols
- Renewals
- Non-voice
- Voice
- Support Services
- Customer engagement
- Customer interaction
- Public speaking
- Strategic planning
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Hobbies and Interests
- Internet Surfing
- Music
Timeline
Executive-Relationship Management
Policybazaar Insurance Brokers Private Limited
07.2024 - 01.2025
Team Member
ARCIS e Services Pvt Ltd
07.2023 - 05.2024
Desktop Support Engineer
Genial Technologies India Pvt. Ltd.
01.2023 - 04.2023
Customer Service Executive
One Point One Solutions Pvt Ltd
11.2020 - 07.2022
Graduated In B.Tech/B.E. - Information Technology
Amity School of Engineering And Technology
12th - (Non Medical) Science
CBSE
10th - All Subjects
CBSE