Tarun Kumar
New Delhi
Summary
Dynamic and professional individual with a proven track record of delivering exceptional customer service and technical support. Achieved a 95% customer satisfaction rate and exceeded monthly targets, resulting in a notable 20% revenue increase. Recognized for outstanding performance with an 'Employee of the Month' award. Proficient in providing technical support to over 200 internal employees, successfully resolving 95% of issues. Implemented a new desktop imaging solution, reducing setup time by 40% and facilitating the smooth migration of 300+ systems to Windows 10. Strong skills in typing, technical support, and voice/non-voice communication. Excited to leverage these accomplishments and skills to drive success in a new opportunity.
Experienced with cultivating and managing high-level client relationships to drive business growth. Utilizes strategic planning and effective communication to enhance client satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Executive-Relationship Management
Policybazaar Insurance Brokers Private Limited
07.2024 - 01.2025
- Implemented strategic approaches to cultivate long-term customer connections and improve retention.
- Strengthened client relationships by proactively addressing their needs and providing tailored solutions.
- Implemented innovative strategies for effective cross-selling and upselling, boosting revenue generation.
- Enhanced customer loyalty by consistently delivering exceptional service and support.
- Provided expert guidance on a range of health products, optimizing clients' portfolio performance.
Team Member
ARCIS e Services Pvt Ltd
07.2023 - 05.2024
- Achieved 95% customer satisfaction ratings through effective problem-solving and communication skills.
- Consistently met and exceeded monthly targets, resulting in a 20% increase in revenue.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Desktop Support Engineer
Genial Technologies India Pvt. Ltd.
01.2023 - 04.2023
- Provided technical support to over 200 internal employees, resolving 95% of all desktop and IT issues within the SLA.
- Implemented a new desktop imaging solution, reducing setup time by 40%, and increasing productivity.
- Assisted in the migration of over 300 systems to Windows 10, ensuring minimal disruption to business operations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Optimized PC performance through regular updates, patches, and system upgrades.
Customer Service Executive
One Point One Solutions Pvt Ltd
11.2020 - 07.2022
- Inbound process where received calls from customers and responded according to customer complaints, queries, or service requests related to products.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
Graduated In B.Tech/B.E. - Information Technology
Amity School of Engineering And Technology
New Delhi01.2022
12th - (Non Medical) Science
CBSE
01.2016
10th - All Subjects
CBSE
01.2014
Skills
- Typing
- Technical Support
- Installation
- Implementation and maintenance
- Configuration management
- Communication Protocols
- Renewals
- Non-voice
- Voice
- Support Services
- Customer engagement
- Customer interaction
- Public speaking
- Strategic planning
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Hobbies and Interests
- Internet Surfing
- Music
Timeline
Executive-Relationship Management
Policybazaar Insurance Brokers Private Limited
07.2024 - 01.2025
Team Member
ARCIS e Services Pvt Ltd
07.2023 - 05.2024
Desktop Support Engineer
Genial Technologies India Pvt. Ltd.
01.2023 - 04.2023
Customer Service Executive
One Point One Solutions Pvt Ltd
11.2020 - 07.2022
Graduated In B.Tech/B.E. - Information Technology
Amity School of Engineering And Technology
12th - (Non Medical) Science
CBSE
10th - All Subjects
CBSE
Similar Profiles
AVINASH VERMAAVINASH VERMA
Senior Underwriting Team Leader at Policybazaar Insurance Brokers Private LimitedSenior Underwriting Team Leader at Policybazaar Insurance Brokers Private Limited
RITESH TOKASRITESH TOKAS
Relationship Manager at Policybazaar Insurance Brokers Private LimitedRelationship Manager at Policybazaar Insurance Brokers Private Limited
Suvankar BoitySuvankar Boity
Associate Sales Consultant at Policybazaar Insurance Brokers Private LimitedAssociate Sales Consultant at Policybazaar Insurance Brokers Private Limited