Tarun Kumar
Branch and Retail Banking
Delhi,DL
Summary
Dynamic Branch Sales Manager with a proven track record at Bandhan Bank, excelling in revenue generation and team development. Expert in cross-selling techniques, I fostered client relations and achieved sales goals, enhancing profitability through strategic planning. Committed to mentoring high-performing teams, driving sustained business growth and customer satisfaction.
Professional sales manager with proven track record in driving sales growth and exceeding targets. Strong leader with expertise in team collaboration, customer relationship management, and strategic planning. Adept at leveraging market trends to maximize revenue and adapt to changing business needs. Highly dependable, with effective communication and problem-solving skills ensuring consistent results.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Branch Sales Manager
Bandhan Bank
07.2023 - Current
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Relationship Manager
IndusInd Bank
10.2022 - 06.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Assistant Sales Officer
Yes Bank
05.2021 - 09.2022
- Boosted sales performance by identifying target markets and implementing tailored marketing strategies.
- Played a pivotal role in maintaining a positive work culture within the sales team, contributing to high employee morale and motivation levels.
- Developed effective cold-calling scripts that resulted in numerous successful appointments scheduled with potential clients.
- Established strong relationships with clients through excellent communication and customer service skills.
- Generated detailed reports on sales performance metrics for management review, offering valuable insights into areas for improvement or optimization efforts.
- Assessed customer feedback to identify potential areas for improvement in product offerings and service delivery, maximizing customer satisfaction rates.
- Assisted in developing strategic sales plans aligned with company objectives, propelling consistent revenue growth over time.
Unit Mgr - Busi. Dev.
ICICI Prudential Life Insurance Company
06.2018 - 05.2021
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Guided agents through life, health, property and casualty insurance licensing and renewal processes.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
- Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
Education
MBA - MARKETING AND FINANCE
Swami Vivekananda Subharti University
MEERUT 04.2001 -
BCOM - Commerce
DELHI UNNIVERSITY
New Delhi, India 04.2001 -
12TH CLASS - Commerce
CBSE BOARD
New Delhi, India 04.2001 -
10TH CLASS - ALL SUBJECT
CBSE BOARD
Delhi, India 04.2001 -
Skills
Sales performance analysis
Timeline
Branch Sales Manager
Bandhan Bank
07.2023 - Current
Relationship Manager
IndusInd Bank
10.2022 - 06.2023
Assistant Sales Officer
Yes Bank
05.2021 - 09.2022
Unit Mgr - Busi. Dev.
ICICI Prudential Life Insurance Company
06.2018 - 05.2021
MBA - MARKETING AND FINANCE
Swami Vivekananda Subharti University
04.2001 -
BCOM - Commerce
DELHI UNNIVERSITY
04.2001 -
12TH CLASS - Commerce
CBSE BOARD
04.2001 -
10TH CLASS - ALL SUBJECT
CBSE BOARD
04.2001 -
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