TARUN KUMAR
Gurugram
Summary
Experienced Admissions Counselor with a background in higher education. Skills include efficient case management, adept communication and relationship building, and providing exceptional student support. Proven track record in increasing enrollment rates through targeted recruitment strategies and personalized application assistance. Strengths lie in strategic planning, problem-solving, and team collaboration to drive successful admissions processes.
Overview
9
9
years of professional experience
Work History
Admission Counselor
Coding Ninjas
01.2024 - Current
- Providing guidance to prospective learners by aligning their career aspirations with suitable courses in Full Stack Development, Data Analytics, Generative AI and Data Science.
- Ensuring weekly team targets are met.
- Converting inbound leads into confirmed applications through telephone conversations, online platforms, and video counselling sessions.
- Daily Kra completion with more than 200 dials and designated talktime
- Conducted one-on-one counselling sessions to address student inquiries.
Senior Manager
Great Learning
05.2022 - 03.2023
- Tasked with spearheading sales initiatives and overseeing sales operations, including the development and execution of strategies to achieve quarterly targets effectively.
- Collaborate closely with company founders and the business development team to align sales efforts with overarching business goals.
- Establish and maintain various sales channels while also overseeing the management of the sales team to ensure efficient operations.
- Take charge of the recruitment process for individual Sales Managers and Team Leaders, ensuring a strong and capable sales team.
- Assume responsibility for the management and supervision of the entire sales team, ensuring cohesion and alignment with company objectives.
- Embrace a process-oriented approach to drive continuous improvement within the sales operations, fostering scalability and efficiency.
Sales Team Lead
Emeritus
03.2021 - 05.2022
- Ensuring the smooth achievement of set sales targets by mitigating various challenges such as manpower shortages and providing comprehensive training.
- Managing the end-to-end product process, from conducting market research to enhancing existing products for improved forecasting and competitive analysis, fostering growth and sustainability.
- Collaborating with diverse teams to drive overall product development, including audit, marketing, and escalation teams.
- Conducting regular team training sessions on daily standard operating procedures (SOPs) and product knowledge to enhance project enrollment.
- Achieving monthly or quarterly batch enrollment targets while overseeing a team of 5-8 Learning Consultants.
- Monitoring weekly team targets, ensuring timely closure of sales and collection of outstanding payments in collaboration with loan partners.
- Playing a key role in the recruitment process to onboard new hires efficiently, thereby maintaining consistent revenue generation and preventing business downturns.
- Providing training to admission counselors to enhance their sales closing skills and bridge any skill gaps.
Senior Admission Counselor
upGrad
08.2020 - 03.2021
- Providing guidance to prospective learners by aligning their career aspirations with suitable courses in Digital Marketing, Business Analytics, and Data Science.
- Ensuring weekly team targets are met.
- Converting inbound leads into confirmed applications through telephone conversations, online platforms, and video counseling sessions.
Admissions Counselor
upGrad
10.2019 - 08.2020
- Counselling as per the skills of the learner.
- Helping them with the process of enrolling and shortlisting with MICA Digital Marketing Programme.
Territory Manager
Ebix Smartclass
06.2018 - 10.2019
- Making the proposition to the management / concerned management.
- Arranging the demonstration of software and content.
- Handling all the documentation work until completion( signing up the contracts).
- Pre and post visit reporting to the lined manager.
- Assigned school data collation.
- Maintaining strong after sales Relations with the customers.
- School profiling( All pertinent information about the school).
Officer school relation
Extramarks Education India Pvt. Ltd.
09.2016 - 05.2018
- Managing school for smart digital classrooms.
- Engaging with Schools: Key Account Management and Business Renewal.
- Presenting proposals to school management or relevant stakeholders.
- Coordinating software and content demonstrations.
- Managing all documentation processes until contract completion.
- Providing daily updates and reports on school statuses.
- Reporting pre and post-visit activities to the assigned manager.
- Compiling and organizing school data.
- Cultivating robust post-sales relationships with customers.
- Profiling schools to gather pertinent information.
- Conducting teacher and software training sessions.
Education
Bachelor of Technology - BTech - Automobile Engineering Technology
Sharda University
Greater Noida07-2016
Skills
- Enrollment counseling
- Lead conversion
- Course alignment
- Sales operations
- Career and educational counseling
- Business Growth
- Community Outreach
- B2C
- Sales Processes
- Training and development
- Customer relationship management
- Target achievement
- Direct Sales
- Lead Qualification
Timeline
Admission Counselor
Coding Ninjas
01.2024 - Current
Senior Manager
Great Learning
05.2022 - 03.2023
Sales Team Lead
Emeritus
03.2021 - 05.2022
Senior Admission Counselor
upGrad
08.2020 - 03.2021
Admissions Counselor
upGrad
10.2019 - 08.2020
Territory Manager
Ebix Smartclass
06.2018 - 10.2019
Officer school relation
Extramarks Education India Pvt. Ltd.
09.2016 - 05.2018
Bachelor of Technology - BTech - Automobile Engineering Technology
Sharda University