TARUN KUMAR
Operations
Noida
Summary
Customer support professional with four years of experience in customer service, client relations, and hospitality environments. Proven track record of handling high call volumes, resolving customer inquiries and complaints, and delivering consistent, high-quality service. Skilled in CRM systems, active listening, problem resolution, and de-escalation techniques. Recognized for clear communication, adaptability, and maintaining customer satisfaction while meeting performance metrics, and service-level targets.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager - HR (University Relations)
Foyr
Hyderabad , Telangana
09.2025 - 01.2026
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Experience working with digital assessment platforms for campus hiring, skill evaluation, and talent screening.
- Exposure to end-to-end assessment lifecycle: onboarding institutions, test configuration, deployment, proctoring, and result analytics.
- Hands-on collaboration with ATS, LMS, and talent management systems to support university hiring programs.
- Supported data-driven hiring decisions through analytics, reports, and performance insights.
- Enabled scalable campus hiring and student engagement using technology-led solutions
Key Account Executive
Study Group Ltd.
Noida
02.2025 - 09.2025
- Managed strategic partnerships with universities to align recruitment goals.
- Drove student enrollment through targeted outreach and partnership development.
- Resolved partner concerns swiftly and optimized service delivery processes.
- Conducted comprehensive training sessions for new hires, enhancing team skills.
- Monitored recruitment performance, recommending improvements to maximize results.
- Participated in brainstorming sessions to generate innovative marketing strategies.
- Prepared impactful presentations and proposals for prospective accounts.
- Ensured compliance with all relevant laws, regulations, and policies.
Senior Customer Service Executive
Study Group Ltd.
Noida
02.2024 - 01.2025
- Resolved escalated customer inquiries, providing effective solutions in a timely manner.
- Managed communications through various channels to address customer needs efficiently.
- Trained incoming team members on operational protocols for improved service delivery.
- Conducted outreach initiatives, including college fairs and virtual sessions, to enhance applicant interest.
- Guided prospective students through the admissions process with clarity and support.
- Collaborated with departments to optimize customer service workflows and practices.
- Reviewed applications, ensuring adherence to institutional standards and accuracy.
- Utilized CRM systems to track applicant progress and generate detailed reports.
Global Customer Service Executive
Study Group Ltd.
Noida
03.2023 - 01.2024
- Managed end-to-end admissions process for global clients, ensuring seamless experiences.
- Served as liaison among sales, admissions teams, and external stakeholders to strengthen relationships.
- Delivered effective solutions for complex inquiries and complaints, maintaining service excellence.
- Identified proactive process improvements to boost operational efficiency and enhance experience.
- Advised prospective students on academic programs, admission requirements, and financial aid options.
- Reviewed applications with attention to detail, ensuring compliance with institutional policies.
- Conducted outreach activities including school visits and college fairs to expand applicant pipelines.
- Managed applicant data using CRM systems, generating reports to track enrollment trends.
Assistant Manager
IndiaMart Intermesh Ltd.
Noida
01.2023 - 03.2023
- Supervised and trained customer service teams, consistently surpassing performance targets.
- Streamlined processes and identified service improvements to enhance overall team efficiency.
- Developed reports on client service, tracking key performance indicators to inform strategies.
- Resolved complex client issues as escalation point, significantly boosting client retention rates.
- Facilitated team meetings to align project goals and promote collaborative efforts.
- Coordinated comprehensive training sessions for new employees, ensuring effective onboarding procedures.
Guest Service Officer
Plaza Premium Lounge
New Delhi
01.2020 - 01.2021
- Delivered personalized service to guests at premium airport lounges.
- Coordinated lounge amenities and maintained cleanliness for optimal guest satisfaction.
- Managed reservation systems, ensuring efficient check-in processes for all guests.
- Trained new staff on customer service standards and operational procedures.
- Monitored lounge activities and provided management with actionable feedback.
- Processed payments for charges, taxes, and incidentals using a POS system.
- Greeted guests upon arrival to facilitate smooth check-ins.
- Organized welcome packages for VIP guests, including special gifts and amenities.
Trainee
Shangri-La Hotel Ltd.
Bangalore
06.2018 - 11.2018
- Contributed to finance operations within Human Resources and Payroll Department.
- Gained comprehensive knowledge of hotel operations by rotating through all four departments.
- Coordinated guest check-ins and check-outs to enhance operational efficiency.
- Resolved guest inquiries promptly through effective communication with various departments.
- Maintained cleanliness and organization of lobby and reception areas to ensure positive impressions.
- Executed administrative tasks, including filing and data entry for records management.
Education
MBA - HR and Operations
Madhav Institute of Technology & Science
Gwalior, MP 08.2021 - 06.2023
Bachelor of Science - Hotel and Hospitality Management
Chandigarh University
Ajitgarh, IN-PB01.2020
Skills
- Client relations and account management
- Performance monitoring and data analysis
- Collaboration with stakeholders
- Process enhancement strategies
- Customer retention and satisfaction
- Team building initiatives
- Relationship management with customers
- Partnership development strategies
- Project oversight
- Marketing for enrollment
- Utilization of CRM software
- Optimization of processes
Projects
A Level Placement & Management Solution, 08/01/22, 09/30/22, Assisted in hiring for mid and managerial-level positions for Ghorahi Cement and Sagarmatha Precast Plant in Nepal. Managed resume screening, candidate selection, and profile sharing with the company. Disaster Management and Infrastructure Module for Hotels, 01/01/18, 04/30/18, Analyzed building infrastructure to develop strategies to mitigate earthquake and quake damage. Proposed preventive measures and techniques for strengthening building safety.
Achievement
- Employee of the Month, Awarded consecutively for three months (June, July, August, September)
- Vande Bharat Mission (COVID-19, 2020), Collaborated with CISF and Delhi Police to manage quarantine facilities and assist with flight planning. Acted as a COVID-19 warrior during the mission.
- National-Level Debater, Participated in AIU National-Level Debate.
- AIU Waste Management Conclave, Participated in a waste management conclave for hotels.
Timeline
Assistant Manager - HR (University Relations)
Foyr
09.2025 - 01.2026
Key Account Executive
Study Group Ltd.
02.2025 - 09.2025
Senior Customer Service Executive
Study Group Ltd.
02.2024 - 01.2025
Global Customer Service Executive
Study Group Ltd.
03.2023 - 01.2024
Assistant Manager
IndiaMart Intermesh Ltd.
01.2023 - 03.2023
MBA - HR and Operations
Madhav Institute of Technology & Science
08.2021 - 06.2023
Guest Service Officer
Plaza Premium Lounge
01.2020 - 01.2021
Trainee
Shangri-La Hotel Ltd.
06.2018 - 11.2018
Bachelor of Science - Hotel and Hospitality Management
Chandigarh University