Hi, I’m
Tarun Kumar
Configuration & Incident Manager
Noida,UP
Summary
Configuration management professional with comprehensive background in implementing and managing configuration processes. Known for strong focus on team collaboration and achieving results.
Overview
6
years of post-secondary education
11
years of professional experience
1
Certificate
Work History
Fujitsu Technology Solutions
Configuration Manager
05.2024 - Current
Job overview
- Project - Mazda Motors
- Managing Mazda Ci's around 5000 servers data in Service Now Platform.
- Developed and implemented configuration management processes to enhance system stability.
- Streamlined documentation procedures, ensuring compliance with industry standards and best practices.
- Analyzed system configurations to identify discrepancies and ensure alignment with business requirements.
- Collaborated with stakeholders to define configuration specifications and maintain accurate records.
- Conducted regular audits of configuration items to validate accuracy and integrity of data.
- Analyzed data from configuration audits to develop actionable recommendations for continuous improvement initiatives.
- Served as a subject matter expert in configuration management during stakeholder meetings, providing valuable insights for decision-making processes.
- Identified discrepancies between intended and actual configurations through regular monitoring and reporting activities.
Cognizant Technology Solutions
Senior Process Controller
07.2020 - 04.2024
Job overview
- CLIENT - TWITTER
- Managed ticketing system effectively, prioritizing tasks based on urgency and impact on business operations.
- Managed incident response processes to ensure swift resolution and minimal disruption.
- Facilitated post-incident reviews to capture lessons learned and enhance future responses.
- Mentored junior team members on best practices in incident management and reporting procedures.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
Concentrix Daksh
Senior Analyst (Service Desk)
01.2019 - 05.2020
Job overview
- CLIENT- NETGEAR.
- Managed ticketing system effectively, prioritizing tasks based on urgency and impact on business operations.
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
- Collaborated with team members to maintain consistency in service delivery and support quality.
- Monitoring the incidents on uc4 console and outlook for the alerts
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Mentored junior members of the team on best practices in issue resolution techniques.
Globallogic Technology Pvt Ltd.
Associate Analyst
10.2016 - 11.2018
Job overview
- Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
- Timely deliver different project's data at the highest possible quality standard.
- Quickly learn new project requirements.
- Conducting internal meetings & knowledge sharing sessions for team members / new joiners to enhance their skills
Just Dial Ltd
Customer Relationship Executive
05.2015 - 05.2016
Job overview
- Listened to customers' questions and concerns to provide answers or responses.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Education
Sharda UniversityNoida
B.Tech from Electrical, Electronics And Communications Engineering
05.2011 - 06.2015
S.A.M Inter CollegeSahranpur
Intermediate from Science Education
05.2010 - 04.2011
S.A.M Inter CollegeSaharanpur
High School from Science Education
05.2008 - 06.2009
Skills
ITIL V4 certified
Configuration management database
Configuration item auditing
Incident management
ServiceNow administration
SLA monitoring
Ticket prioritization
Problem management
Continuous improvement
Configuration audit reporting
Certification
ITIL V4 Certified
Timeline
Configuration Manager
Fujitsu Technology Solutions
05.2024 - Current
Senior Process Controller
Cognizant Technology Solutions
07.2020 - 04.2024
Senior Analyst (Service Desk)
Concentrix Daksh
01.2019 - 05.2020
Associate Analyst
Globallogic Technology Pvt Ltd.
10.2016 - 11.2018
Customer Relationship Executive
Just Dial Ltd
05.2015 - 05.2016
Sharda University
B.Tech from Electrical, Electronics And Communications Engineering
05.2011 - 06.2015
S.A.M Inter College
Intermediate from Science Education
05.2010 - 04.2011
S.A.M Inter College
High School from Science Education
05.2008 - 06.2009