TARUN KUMAR JAIN

• Led root cause analysis investigations for product failures, formulating robust solutions to prevent recurrence and maintain customer trust.
• Implemented improved policies and plans to enhance operational processes.
• Conducted regular audits across all departments, identifying non-conformities and initiating corrective actions to uphold product quality.
• Applied Quality Assurance (QA) methodologies to measure output quality.

• Implemented smart meter manufacturing processes to enhance production efficiency and minimize waste.
• Achieved BIS certification for manufacturing plant, ensuring compliance with regulatory standards.
• Secured ISO certification, reinforcing quality assurance and boosting customer trust.
• Established NABL lab to support quality control initiatives.
• Coordinated with design partners to develop smart meters meeting Indian utility requirements.
• Completed vendor approval for leading AMISP to strengthen supply chain reliability.
• Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
• Directed staff recruitment and training, building a highly skilled and motivated operations team.
• Oversaw quality control measures, ensuring product and service standards exceeded industry benchmarks.
• Developed and enforced health and safety protocols, ensuring a safe workplace environment.

• Founded NABL accredited calibration laboratory for electrical and gas meters.

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Identified issues, analysed information and provided solutions to problems.
• Engaged with customers to better understand needs and deliver excellent service.
• Built and maintained courteous and effective working relationships.
• Handled customer concerns and escalated major issues to supervisor.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Picked up additional tasks to aid team success.
• Enhanced working relationships by participating in team-building activities.
• Met schedule using excellent planning and coordination skills.
• Developed excellent working knowledge of industry trends and improvements in processes.

• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Advised senior management on facilities needs, ensuring alignment with operational priorities.
• Oversaw compliance with regulatory standards, achieving 100% pass rate on inspections.
• Establish NABL accrediated Testing lab for Energy meter testing and work as a Technical Manager.

• Established energy meter manufacturing setup to enhance production efficiency.
• Recruited and trained team for energy meter manufacturing and testing processes.
• Achieved certifications for energy meter manufacturing, including BIS, ISO, NABL Lab, and CMMI Level 3.
• Coordinated with R&D to align production with Indian utility requirements.
• Validated products against Indian standards and utility requirements, providing feedback to design team.

Produced energy meters according to Indian standards and client specifications.

Executed recruitment processes for production department, targeting qualified candidates.

Trained personnel in energy meter production techniques.

Compiled and submitted production reports to senior management.

Coordinated with design team to enhance product and process efficiency.

Facilitated collaboration among HR, purchasing, storage, and PPC to ensure smooth production operations.

Calibrated reference standards and instruments utilized in production.

• Conducted energy meter testing according to Indian standards and customer specifications.
• Served as OFGEM certified inspector, certifying meters for European market.
• Trained team members on testing procedures and operation of various setups.
• Calibrated reference standards at regular intervals to ensure accuracy.
• Resolved customer issues efficiently to maintain satisfaction.
• Provided feedback on field failures to Quality and Design teams for continuous improvement.