Tarun Kumar Kancharla
Global Customer Service Manager SCM
Hyderabad
Summary
Supply Chain Management, Pricing, Export Operations, Global Sourcing, Project management, Logistics Operations, Team Management, Customer Support, MIS Reports, DG cargo handling, Trade execution, Customs, CHA etc
Overview
16
16
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Principle Logistics Specialist
Enovix R&D Services India Pvt Ltd
07.2025 - 11.2025
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Provided customers with status updates for tracked packages.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Tracked and managed transfer paperwork such as packing lists.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Tracked orders and notified customers of status or potential delays.
- Monitored performance of logistics operations to identify areas for improvement.
- Developed and implemented strategies to reduce costs and improve quality of service.
Global Customer Service Manager SCM
Imerys Ceramics india Pvt Ltd
01.2023 - 04.2025
- OTC, Supply chain management, Inventory management, SAP, LC documentation, Forecasting, CRM, ERP, etc
Global Supply Chain Specialist
Eastman Chemical India Pvt Ltd
01.2019 - 01.2023
- Imports, Exports, Logistics execution and supply chain management, Documentation, LC, EXIM policies, Warehouse management, DG cargo handling & documentation, Regulatory affairs & customs, etc
Assistant Manager Logistics and shipping
Gaurav International
01.2018 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased sales through effective merchandising strategies and targeted promotions.
Senior Executive Operations-Logistics
PHOENIX GLOBAL TRADE SOLUTIONS PVT LTD
01.2015 - 01.2018
- Supply chain operations, imports & export documentation, inventory management, logistics operations, MIS reporting, Trade finance, LC scrutinizing, contract management etc
Export Documentation specialist
DSM SHARED SERVICES INDIA PVT LTD
01.2014 - 01.2015
- Supply chain management, international Trade execution, Purchase, SAP, warehouse operations, Imports/Exports, Exim, CHA etc
Customer Service Representative- Imports and Exports
REAL PAGE INDIA PVT LTD
01.2012 - 01.2013
Executive Assistant
MOL information processing india pvt ltd
01.2010 - 01.2012
Education
MBA/PGDM - International Business
Jawaharlal Nehru Technological University (JNTU)
01.2017
Skills
DANGEROUS GOODS REGULATION CERTIFIED FROM IATA
Certification
Import and export documentation in international trade from FAPCCI
Interests
All Sports, Singing, Mimicry
Timeline
Principle Logistics Specialist
Enovix R&D Services India Pvt Ltd
07.2025 - 11.2025
Global Customer Service Manager SCM
Imerys Ceramics india Pvt Ltd
01.2023 - 04.2025
Global Supply Chain Specialist
Eastman Chemical India Pvt Ltd
01.2019 - 01.2023
Assistant Manager Logistics and shipping
Gaurav International
01.2018 - 01.2019
Senior Executive Operations-Logistics
PHOENIX GLOBAL TRADE SOLUTIONS PVT LTD
01.2015 - 01.2018
Export Documentation specialist
DSM SHARED SERVICES INDIA PVT LTD
01.2014 - 01.2015
Customer Service Representative- Imports and Exports
REAL PAGE INDIA PVT LTD
01.2012 - 01.2013
Executive Assistant
MOL information processing india pvt ltd
01.2010 - 01.2012
MBA/PGDM - International Business
Jawaharlal Nehru Technological University (JNTU)