Tarun Kusha

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Monitored and coordinated workflows to optimize resources.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

· Performed various duties like reviewing loan files for data integrity, verifying orders of employment, deposit, loans as applicable and requested/reviewed income, assets and credit documentation for loan approval

· Ensured accurate and complete data in the LOS and prepared/packaged the loan file in compliance with the policies/procedures for underwriting consideration

· Coordinated, tracked and cleared the underwriting requirements with the borrower, vendors and the lender

· Interacted and collaborated with the team members

· Reviewed all mortgage loans for compliance with internal QC policy and tracked/cleared all post closing file exceptions

· Provided exceptional customer service to both internal & external customers

• Optimized test cases to maximize success of manual software testing.
• Worked closely with global customers spanning to troubleshoot software problems.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team us