Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tarun Makka

Summary

At Rafa Homestays, excelled in enhancing guest experiences and streamlining operations, evidenced by positive reviews and repeat visits. Leveraged local area knowledge and exceptional interpersonal skills to build rapport with diverse guests, significantly improving guest relations. Proactively solved problems and boosted team morale, showcasing a commitment to excellence in guest reception and management.

Overview

1
1
year of professional experience

Work History

Volunteer

Rafa Homestays
09.2023 - 09.2024
  • Provided personalized recommendations for local attractions, restaurants, and events to enhance guests'' overall experience in the area.
  • Streamlined check-in and check-out processes for enhanced efficiency and reduced waiting times for guests.
  • Developed rapport with guests from diverse backgrounds through active listening skills, empathy, and genuine interest in their travel experiences.
  • Enhanced overall guest experience through attention to detail and proactive problem-solving skills, resulting in positive reviews and repeat visits.
  • Proactively addressed maintenance issues, ensuring timely repairs to minimize disruptions
  • Contributed to the safety of guests and staff through routine security checks and compliance with hostel policies.
  • Boosted team morale by fostering a positive work environment and encouraging effective communication among staff members.
  • Ensured smooth operation of reception desk by answering phone calls professionally, managing mail deliveries efficiently, and handling administrative tasks diligently.
  • Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Greeted guests with friendly and professional acknowledgment to build rapport.

Education

Bachelor of Technology - Information Technology

Apollonia High School
Hyderabad
05.2015

Skills

    Local Area Knowledge

    Guest Relations Management

    Tour Guiding

    Active Listening

    Relationship Building

    Guest Reception

    Interpersonal Skills

    Public Speaking

    Multilingual Proficiency

    Cross-cultural sensitivity

    Front Desk Operations

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)

Timeline

Volunteer

Rafa Homestays
09.2023 - 09.2024

Bachelor of Technology - Information Technology

Apollonia High School

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Tarun Makka