Tarun Matriaya
Service Delivery Manager
Noida,UP
Summary
Dynamic customer success leader with a proven track record at CloudKeeper, driving cloud cost optimization and enhancing service delivery. Expert in cross-functional collaboration and mentorship, recognized for delivering significant savings and improving client satisfaction. Adept at revenue analysis and fostering high-performing teams, consistently achieving excellence in customer engagement.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Deputy Manager - Customer Success
CloudKeeper India Private Limited
05.2020 - Current
- Founding member of the Customer Success team at CloudKeeper, a premier AWS partner, contributing to the company’s growth from a bootstrapped startup to a $200M+ ARR business serving 400+ global clients.
- Acted as a trusted advisor and single point of contact for enterprise clients across sectors like Healthcare, EdTech, FinTech, and startups, guiding cross-functional stakeholders through AWS cost optimization, usage analysis, and billing support.
- Led high-impact initiatives such as AWS Well-Architected Reviews, Cost Anomaly Detection systems, monthly optimization reports, and product platform demos, improving customer experience and delivering consistent cloud savings.
- Managed invoicing operations end-to-end, including timely payment tracking, executive-level payment discussions, and custom payment plan preparation to align with customer financial workflows.
- Developed deep expertise in the AWS billing ecosystem, including commitment-based discounts, private pricing terms, Reserved Instances, Cost & Usage Reports, and various optimization-focused reselling models.
- Transitioned from an individual contributor to a mentor and team leader, training new hires in AWS billing, customer success practices, and internal values—cultivating a high-performing, customer-centric team culture.
- Recognized as a 4-time Impact Employee Award winner over five years for consistently driving value and excellence across delivery, operations, and customer success.
- Selected for the CEO-led Future Leadership Program, receiving direct training and strategic exposure to build future leadership capabilities within the organization.
Major Incident Manager
Ameriprise Financial
01.2018 - 04.2020
Infrastructure Engineer
Sopra Steria
08.2013 - 09.2017
Technical Support Engineer
Honeywell
06.2012 - 07.2013
Education
Bachelor of Technology - Electronics And Communication
Anand Engineering College, U.P.T.U
Agra, India 04.2001 -
Skills
Cloud Cost Management and Analysis
Revenue and Cost Analysis
Cloud Cost Optimization
Service Delivery Management
Customer Success
Cross Functional Collaboration
Mentorship
People Management
Certification
FinOps Foundation
Timeline
FinOps Foundation
01-2024
AWS Cloud Practitioner
02-2021
Deputy Manager - Customer Success
CloudKeeper India Private Limited
05.2020 - Current
ITIL Intermediate
01-2019
Major Incident Manager
Ameriprise Financial
01.2018 - 04.2020
Infrastructure Engineer
Sopra Steria
08.2013 - 09.2017
Technical Support Engineer
Honeywell
06.2012 - 07.2013
Bachelor of Technology - Electronics And Communication
Anand Engineering College, U.P.T.U
04.2001 -