Tarun Matriaya
Service Delivery Manager
Noida,UP
Summary
Dynamic customer success leader with a proven track record at CloudKeeper, driving cloud cost optimization and enhancing service delivery. Expert in cross-functional collaboration and mentorship, recognized for delivering significant savings and improving client satisfaction. Adept at revenue analysis and fostering high-performing teams, consistently achieving excellence in customer engagement.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Deputy Manager - Customer Success
CloudKeeper India Private Limited
05.2020 - Current
- Founding member of the Customer Success team at CloudKeeper, a premier AWS partner, contributing to the company’s growth from a bootstrapped startup to a $200M+ ARR business serving 400+ global clients.
- Acted as a trusted advisor and single point of contact for enterprise clients across sectors like Healthcare, EdTech, FinTech, and startups, guiding cross-functional stakeholders through AWS cost optimization, usage analysis, and billing support.
- Led high-impact initiatives such as AWS Well-Architected Reviews, Cost Anomaly Detection systems, monthly optimization reports, and product platform demos, improving customer experience and delivering consistent cloud savings.
- Managed invoicing operations end-to-end, including timely payment tracking, executive-level payment discussions, and custom payment plan preparation to align with customer financial workflows.
- Developed deep expertise in the AWS billing ecosystem, including commitment-based discounts, private pricing terms, Reserved Instances, Cost & Usage Reports, and various optimization-focused reselling models.
- Transitioned from an individual contributor to a mentor and team leader, training new hires in AWS billing, customer success practices, and internal values—cultivating a high-performing, customer-centric team culture.
- Recognized as a 4-time Impact Employee Award winner over five years for consistently driving value and excellence across delivery, operations, and customer success.
- Selected for the CEO-led Future Leadership Program, receiving direct training and strategic exposure to build future leadership capabilities within the organization.
Major Incident Manager
Ameriprise Financial
01.2018 - 04.2020
Infrastructure Engineer
Sopra Steria
08.2013 - 09.2017
Technical Support Engineer
Honeywell
06.2012 - 07.2013
Education
Bachelor of Technology - Electronics And Communication
Anand Engineering College, U.P.T.U
Agra, India 04.2001 -
Skills
Cloud Cost Management and Analysis
Certification
FinOps Foundation
Timeline
FinOps Foundation
01-2024
AWS Cloud Practitioner
02-2021
Deputy Manager - Customer Success
CloudKeeper India Private Limited
05.2020 - Current
ITIL Intermediate
01-2019
Major Incident Manager
Ameriprise Financial
01.2018 - 04.2020
Infrastructure Engineer
Sopra Steria
08.2013 - 09.2017
Technical Support Engineer
Honeywell
06.2012 - 07.2013
Bachelor of Technology - Electronics And Communication
Anand Engineering College, U.P.T.U
04.2001 -
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