Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
AccountManager
Tarun Mohinani

Tarun Mohinani

Team Manager
Pune

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Team Manager position. Offering excellent communication and good judgment.

Experienced Team Manager with over 5.3 years of experience in Customer Service Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

8
8
years of professional experience
18
18
years of post-secondary education
5
5
Languages

Work History

Policy Advisor

Bajaj Allianze
Pune
06.2013 - 05.2014
  • Proposed policies, developed roadmaps and reported on costs and benefits.
  • Researched existing policies and procedures to gain firm understanding of current conditions.

Store Manager

Cutewalk Footwear
Pune
06.2014 - 04.2015
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Sales Executive

Fazlani Foods
Pune
01.2015 - 01.2016
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

CS Team Manager

Amazon
Pune
05.2017 - Current

Participated in the ACES Program and submitted innovative Ideas to improve retail business .

Won the Best Mentor Award for consistent and top performance in 1 quarter

Worked on multiple projects to rescue customers when business faced a challenge on a network level .

  • Carried out day-to-day duties accurately and efficiently.

Worked as a POC for pay defect reduction for Indore and Chandigarh sites .

  • Onboarded new temps by entering employee information into systems.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed and maintained courteous and effective working relationships.
  • Prepared variety of different written communications, reports and documents.
  • Resolved problems, improved operations and provided exceptional service.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Education

Schooling -

The Bishops School
Pune
01.1998 - 03.2010

High School Diploma -

Ness Wadia College
Pune
06.2011 - 06.2013

Bachelor of Business Management (IB) - Business Management

Smt Kashibai Navale College of Commerce
Pune
07.2013 - 04.2017

Skills

    Team building and development

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Hobbies

  • General Market Research
  • Sports
  • Career Orientation Courses
  • Music (Soft & Instrumental)
  • Reading

Timeline

CS Team Manager

Amazon
05.2017 - Current

Sales Executive

Fazlani Foods
01.2015 - 01.2016

Store Manager

Cutewalk Footwear
06.2014 - 04.2015

Bachelor of Business Management (IB) - Business Management

Smt Kashibai Navale College of Commerce
07.2013 - 04.2017

Policy Advisor

Bajaj Allianze
06.2013 - 05.2014

High School Diploma -

Ness Wadia College
06.2011 - 06.2013

Schooling -

The Bishops School
01.1998 - 03.2010
Tarun MohinaniTeam Manager