TARUN PASRICHA
Gurugram
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Manager, Trust & Safety (Buyer & Seller Fraud)
Amazon Development Center India
Bengaluru, India
05.2020 - Current
- Trust & Safety Amazon Development Center India, Managing, developing and maintaining relations with law enforcement authorities, which includes the management of inquiries and investigations
- Verifies all aspects of client identification program (CIP) and necessary account opening documents are provided and in accordance with know your customer (KYC) and bank secretary act (BSA) standards
- Created CRR (customer resolution rate) metric which helped in deriving timeframes for customer lifecycle
- Identified MO's/patterns and build automation mechanism which reduced manual investigations by 16.5%
- Identified and designed share point platform which helped in recognizing the potential attrition through employees disengagement behaviors which is utilized to manage churn and employee retention
- Completes extensive due diligence investigations using public and private databases in accordance with Anti-Money laundering (AML), BSA and other regulatory standards to assist business units and prevent operational and reputational risks
- Process Improvement, by using exposure to teams’ performance and then highlighting areas for creation of new metrics, tools, participating in root cause analysis and reporting it to appropriate audiences
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Applied principles of change management, organizational design and business process improvement to stimulate customer interest and attract untapped demographics
- Reinvented brand, improving internal associate experience and building team cohesion with time-tested, growth-centered methodologies
- Directed technological improvements, reducing waste and business bottlenecks
Interim Service Delivery Leader (Fraud Detection)
American Express India Private Limited
Gurgaon, India
04.2019 - 04.2020
- Counseled committees and department heads regarding compliance risks and standards
- Oversaw and monitored violation tracking system for accuracy, reducing financial crime issues
- Created control reports to carry out transaction monitoring in accordance with SOPs (standard operating procedures)
- Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies
- Wrote and presented reports outlining findings and recommendations from compliance audits
- Scheduled and conducted evaluations of company policies, procedures and internal control structures
- Managed US & International Fraud Operations; coordinated with Merchant Services Team and enabled spend worth $20 Million for the organization
- Spearheaded reengineering operations worth $1 Million for the organization
Sr. Team Leader (Strategic Reporting & Analytics)
American Express India Private Limited
Gurugram
03.2016 - 04.2019
- Created custom dashboards and interfaces designed specifically to suit customer needs and priorities for optimal performance.
- Translated complex business objectives into actionable data management plans for individual clients and customer classes.
- Worked as Manager assistant to Vice President for reporting, data presentation & tracking project delivery
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Organized 5 simultaneous ongoing projects, delegating personnel and resources to optimally meet overarching business goals and minimize redundancies.
- Established online configuration knowledge base to support functionality by developing robust system application overview.
Team Manager
American Express India Private Limited
Gurgaon, India
03.2011 - 03.2016
- Supervised & mentored a team of 9 Lead Business Analysts & 12 Auxiliary Analysts; monitored key business metrics including BST(business self testing) /HOC (health of compliance) /TTT (target time testing) & VOCM (voice of card member) for new corporate relationships.
- Conceptualized strategies; facilitated process improvement through Quantum Leap across new accounts (India & JAPA Centre)
- Coordinated with key stakeholders such as Risk, Compliance & Training Teams for process documentation
- Extended support in organizing training & feedback sessions for Lead Business Analysts & Auxiliary Business analysts across India & JAPA
- Managed Commercial Implementations for multiple markets (Australia, New Zealand, Hong Kong, Singapore, Netherlands, India , Japan & U.S.) for Client Setups & New Accounts
- Gained end to end exposure of identifying and remediating Operational risk event (ORE) & Corrective action plans (CAPs) for the operating processes
- Handling and ensuring all major Audit IAG (Internal Audit Group), PRSA (Process risk and self- assessment), TTT (Target Time Testing) & ICT (Internal Control Team) are cleared for Global Fraud Protection Service
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- In depth knowledge of KYC & AML policies specialized in screening various Compliance checks such as OFAC (Office of Foreign Assets Control) & EDD (Enhance Due Diligence)
- Performed checks on all employees,consultants, vendors, contractors and third party advisors against World Check risk screens, FinCEN list, OFAC specially designated nationals list (SDN) and blocked persons list
Education
B.Com: Bachelor’s Degree - Business & Accounting
Delhi University
03.2008
Skills
- Team Management
- Project Management
- Service Delivery Operations
- Strategy Formulation
- Stakeholder Management
- Third Party Risk Management
- Market Research
- Networking
Certification
- Anti- Money Laundering program for global general services
- Office of Foreign assets and Control Training Program - OFAC
- Suspicious Activity Report training for US Investigative units
- Anti- Corruption training
- ELEVATE - Senior Leaders Program (Amazon)
- Art of Hiring
- Resiliency Risk Awareness training
Languages
Hindi
Native language
English
Proficient
C2
Punjabi
Proficient
C2
Timeline
Sr. Manager, Trust & Safety (Buyer & Seller Fraud)
Amazon Development Center India
05.2020 - Current
Interim Service Delivery Leader (Fraud Detection)
American Express India Private Limited
04.2019 - 04.2020
Sr. Team Leader (Strategic Reporting & Analytics)
American Express India Private Limited
03.2016 - 04.2019
Team Manager
American Express India Private Limited
03.2011 - 03.2016
B.Com: Bachelor’s Degree - Business & Accounting
Delhi University
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