Tarun Patel
Service Manager
VALSAD,GJ
Work Preference
Summary
Dynamic professional with a track record in service management. Known for strong analytical skills and effective mentorship, contributing to operational efficiency and elevated customer experiences.
Overview
14
14
years of professional experience
1
1
Language
Work History
Service Manager
Rathod Autolink Pvt Ltd
10.2019 - Current
- Led service team to enhance customer satisfaction and operational efficiency.
- Streamlined service processes, reducing response time for customer inquiries.
- Managed inventory levels and coordinated parts procurement effectively.
- Analyzed service data to identify trends and improve performance metrics.
- Facilitated communication between departments to resolve customer issues promptly.
- Mentored junior staff, promoting a culture of continuous improvement within the team.
- Resolved customer complaints in professional and timely manner.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Assistant Manager
Rathod Toyota
11.2012 - 09.2019
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Languages
English
Upper intermediate (B2)
Interests
Playing cricket & Exploring Places
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
DMS
Timeline
Service Manager
Rathod Autolink Pvt Ltd
10.2019 - Current
Assistant Manager
Rathod Toyota
11.2012 - 09.2019