Tarun Raj
Bangalore
Summary
Results-driven Customer Experience professional with 9+ years of experience. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Customer Service Representative
2Coms Consulting Pvt. Ltd. (Accenture)
Bengaluru, India
01.2024 - 02.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Experience Analyst
CoinSwitch
Bengaluru, India
09.2021 - 08.2023
- KYC and compliance screening.
- Implemented quality assurance measures to maintain high standards in all aspects of the customer journey.
Senior Customer Service Executive
Shaw Academy
Bengaluru, India
10.2020 - 07.2021
- Managed inbound and outbound customer interactions
- Resolved queries related to subscriptions and services
Senior Sales Associate
Nuance
Bengaluru, India
08.2018 - 12.2019
- Achieved sales targets and maintained customer relationships
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
Senior Sales Executive
[24]7
03.2014 - 07.2018
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
Education
PUC -
Oxford Pre-University
01-2009
SSLC - undefined
Oxford School
01-2007
Skills
Customer Experience & Escalation Management
KYC & Compliance Verification
Adaptability and flexibility
Complaint handling
Consultative sales
Payment processing
Achievements
- I was the Sports Secretary of our college Oxford Institution.
- Received rewards and recognition 8 times in a row for being the best performer.
- Consistent performance throughout the period of work and delivered the best output exceeding metrics.
- Won cup in finals at internal Cricket match organized by 24/7 in 2015, 2016, 2017 and 2018, also at Nuance in 2019.
- Being the best performer consistently received incentives with ECOP grade A+.
Timeline
Customer Service Representative
2Coms Consulting Pvt. Ltd. (Accenture)
01.2024 - 02.2026
Customer Experience Analyst
CoinSwitch
09.2021 - 08.2023
Senior Customer Service Executive
Shaw Academy
10.2020 - 07.2021
Senior Sales Associate
Nuance
08.2018 - 12.2019
Senior Sales Executive
[24]7
03.2014 - 07.2018
SSLC - undefined
Oxford School
PUC -
Oxford Pre-University