TARUN SABHARWAL
Summary
Customer-focused professional with a strong background in technical support and account setup. Adaptable to challenging situations and effective in problem-solving. Skilled in communicating complex information to non-technical audiences for quick resolutions. Seeking a full-time role that leverages interpersonal skills and time management to address customer needs and drive satisfaction.
Overview
10
10
years of professional experience
Work History
Product Manager
Direct Hotels Pvt Ltd.
New Delhi
03.2023 - Current
- Impact on Company: My work had a transformative impact on the company by increasing revenue by 20% per year and delivering high-quality integration solutions, improving collaboration, fostering successful partnerships, enhancing customer support and communication, and driving continuous improvements based on data-driven insights.
- Improved Integration Solutions: Conducted research and gathered feedback to develop highly effective integration solutions for hotels and OTAs, enhancing operational efficiency and customer experience.
- Timely Delivery: Ensured timely delivery of integrations through project management, contributing to increased client satisfaction and financial success.
- Streamlined collaboration with cross-functional teams, enhancing workflows and achieving seamless integrations that bolstered company reputation as a reliable technology partner.
- Collaborated with internal stakeholders to enhance customer support, increasing user adoption and solidifying client relationships.
- Coordinated with external partners to resolve technical challenges, fostering collaborations that supported company growth.
- Data-driven Iterations and Improvements: Monitored usage data and customer feedback, driving updates and enhancements, ensuring the company's offerings remained competitive and relevant in the market.
Support Executive
Direct Hotels Pvt Ltd
02.2017 - 02.2023
- Improved customer satisfaction by promptly responding to calls and web chats within target timeframes, resulting in increased positive feedback and a higher customer retention rate.
- Increased customer satisfaction and loyalty by effectively and efficiently resolving customer issues, resulting in repeat business and positive word-of-mouth referrals.
- Enhanced company reputation by delivering professional and cheerful customer service, fostering positive brand image and customer loyalty.
- Enhanced customer retention through post-sales support, ensuring customers received ongoing assistance and felt valued after purchases.
- Boosted sales by delivering exceptional service through proactive problem-solving and tailored product offerings, contributing to increased revenue.
- Managed and optimized listings on various OTA Extranet platforms, including Expedia, Agoda, Booking.com, Hostelworld, Hoteliers, Airbnb, Ctrip, Trip.com, and others.
- Onboarded over 300 properties on OTAs, assisting hoteliers in boosting their revenue.
- Impact on Company: Contributions significantly improved 90% customer satisfaction, reduced negative feedback by 80%, and enhanced the company's reputation, resulting in increased customer loyalty and revenue.
- Supported the overall efficiency of the company by assisting staff across multiple areas, allowing for smoother workflow and improved productivity.
- Proposed innovative ideas and solutions that enhanced team performance and outcomes.
Data Entry Operator
CSC Financial Services Pvt Ltd.
New Delhi
05.2016 - 01.2017
- Enhanced data accuracy and integrity, reducing errors and bolstering the company's reputation.
- Enhanced data accuracy and integrity, minimizing errors and bolstering the company's reputation.
- Elevated customer satisfaction through effective management of over 50 daily customer calls.
- Elevated customer satisfaction through effective management of over 50 daily customer calls.
- Contributed to improved operations and customer satisfaction through streamlined communication processes.
Education
Post Graduate Certified - Full Stack Development
Great Learning
New Delhi02-2023
Bachelor of Arts - Economic
University of Delhi
New Delhi01-2021
Skills
- Product development
- Product strategy
- Product marketing
- Product launches
- Go-to-market plan
- Product positioning
- Product lifecycle management
- Product optimization
- Market research
- Market analysis
- Competitor product analysis
- Trend analysis
- Market segmentation
- Digital marketing strategy
- Marketing analytics
- Brand building
- Product promotion
- Customer journey mapping
- Performance metrics
- Data analysis
- Data-driven decisions
- Project management
- Agile project management
- Project budgeting
- Roadmap development
- Business analysis
- Business development
- Strategic planning
- Innovation management
- Value proposition design
- Product mix development
- Product portfolio management
- Operational strategy
- Market entry plan
- Product roadmapping
- Competitive analysis
- Product enhancement
- Business case analysis
- Campaign analysis
- Market entry plan
Languages
- Hindi
- English
Timeline
Product Manager
Direct Hotels Pvt Ltd.
03.2023 - Current
Support Executive
Direct Hotels Pvt Ltd
02.2017 - 02.2023
Data Entry Operator
CSC Financial Services Pvt Ltd.
05.2016 - 01.2017
Post Graduate Certified - Full Stack Development
Great Learning
Bachelor of Arts - Economic
University of Delhi