Results-driven Technical Program Manager with 10+ years of experience delivering large-scale technology programs in financial services. Expertise in program governance, stakeholder alignment, risk management, and Agile delivery.
Overview
17
17
years of professional experience
Work History
Assistant Vice President | Technical Program Manager
Citicorp Services India Pvt. Ltd.
Gurgaon
01.2022 - Current
Own and execute end-to-end delivery of multiple concurrent technology programs across Open Collateral and Middle Office platforms, supporting critical trading and post-trade business functions.
• Develop and manage integrated program plans including scope, milestones, dependencies, resourcing, and timelines.
• Partner with Engineering, Product, Architecture, QA, Operations, Compliance, and Business stakeholders to define program objectives, success metrics, and delivery outcomes aligned to enterprise priorities.
• Proactively identify, assess, and mitigate delivery risks and cross-team dependencies, implementing contingency plans that reduced high-severity delivery escalations.
• Drive data-driven program governance using metrics such as velocity, throughput, defect leakage, release readiness, and delivery predictability to continuously improve execution efficiency.
• Champion Agile and continuous improvement practices across multiple teams, improving sprint predictability and stakeholder transparency.
• Manage vendor and third-party dependencies, ensuring adherence to contractual commitments, technical standards, and delivery timelines.
• Prepare and present executive dashboards, weekly MIS, and quarterly business reviews to senior leadership, highlighting progress, risks, financial impact, and optimization opportunities.
Manager - Technology Programs
Citicorp Services India Pvt. Ltd.
Gurgaon
01.2019 - 01.2022
Led multiple complex technology initiatives and regulatory-driven programs in a highly regulated financial services environment.
• Translated business and regulatory requirements into executable delivery plans and coordinated execution across engineering, QA, and operations teams.
• Owned release planning, dependency management, production readiness, and go-live governance.
• Introduced structured capacity planning and execution metrics, improving delivery predictability and reducing last-minute release risks.
• Acted as escalation point for delivery risks, resource constraints, and stakeholder concerns.
Assistant Manager / QA Lead
Citicorp Services India Pvt. Ltd.
Gurgaon
01.2015 - 01.2019
Led QA strategy, test planning, and execution for enterprise platforms supporting critical financial workflows.
• Defined test strategies across functional, integration, UAT, and regression testing, significantly improving release quality.
• Introduced test automation and process improvements, reducing regression cycle time by ~25%.
• Acted as Scrum Master for multiple teams, facilitating Agile ceremonies and coaching teams on Agile best practices.
• Mentored and managed high-performing QA and engineering teams.
Module Lead
3Pillar Global
Noida
03.2011 - 02.2015
Led modules for media-domain platforms, collaborating closely with product and engineering teams.
• Contributed to requirements analysis, design reviews, and quality assurance.
Senior Setup Configuration Specialist
Aon Hewitt
Gurgaon
08.2009 - 03.2011
Managed configuration and delivery of health and welfare domain platforms.
Achieved early promotion and performance awards for ownership of independent releases.
Education
B.E. - Electronics & Communication Engineering
Skills
Program & Portfolio Management
Delivery Governance
Stakeholder Management
Agile / Scrum
Risk & Dependency Management
Metrics & Reporting
Vendor Management
Personal Information
Title: Technical Program Manager | Assistant Vice President
Accomplishments
Star of the quarter Q4 2025
Timeline
Assistant Vice President | Technical Program Manager
Associate Vice President, Program Management at Standard Chartered Technology & OperationsAssociate Vice President, Program Management at Standard Chartered Technology & Operations