Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
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TARUN SAINI

Jaipur

Summary

Dynamic Business Development Manager with a proven track record at IgmGuru, excelling in new business development and strategic planning. Expert in building sales channels and fostering customer relationships, achieving significant revenue growth. Adept at mentoring teams and utilizing performance metrics to drive success and enhance service quality.

Overview

11
11
years of professional experience

Work History

Business Development Manager

IgmGuru
11.2017 - 05.2025
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Generated new business with marketing initiatives and strategic plans.
  • Represented company and promoted products at conferences and industry events.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Technical Support Manager

Itoks Technologies Private Limited
03.2015 - 10.2017
  • Analyzed and developed service goals for in-bound call center.
  • Tracked KPIs and created continuous improvement plans.
  • Developed and implemented training initiatives for new hires.
  • Implemented strategies to get more than 90% CSAT.

Technical Support Executive

Systweak Software
04.2014 - 02.2015
  • Worked on Windows and Macintosh to resolve all hardware and software related queries.
  • Extended analysis to assist technology team efforts to escalate and resolve issues.
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Identified key technology defects to streamline problem resolution.
  • I was awarded as the Innovative Employee for out of the box resolutions.

Education

B.Tech - Electronics And Communications Engineering

Rajasthan Technical University, Kota
Jodhpur, India
04-2014

Skills

  • Sales channel building
  • Proposal writing
  • Strategic planning
  • Performance metrics
  • Vendor management
  • Mentoring and coaching
  • Goals and performance
  • New business development
  • Customer acquisition
  • Marketing
  • Revenue generation
  • Decision-making

Languages

English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)

Software

Excel

Power BI

Outlook

CRM

Timeline

Business Development Manager

IgmGuru
11.2017 - 05.2025

Technical Support Manager

Itoks Technologies Private Limited
03.2015 - 10.2017

Technical Support Executive

Systweak Software
04.2014 - 02.2015

B.Tech - Electronics And Communications Engineering

Rajasthan Technical University, Kota

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TARUN SAINI