Tarun Sharma
Mumbai
Summary
To gain vital exposure in Broadcast & Information Technology with world-class profession. To apply and fine-tune my knowledge, concepts and skills. Love working with computers and want to continue working with them. Qualified IT professional with variety of software, hardware, and networking knowledge. Efficient troubleshooter with commitment to lifetime learning.
Reputable Technician with more then 13 years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Hardware Engineer
Frontech Computers
07.2003 - 01.2004
- Analyzed system performance issues to identify root cause and develop corrective actions.
- Identified, evaluated and recommended cost-effective hardware solutions to meet customer requirements.
- Troubleshot complex problems related to network configuration, circuit boards and other hardware devices.
- Installed, configured and maintained computer networks including routers, switches, firewalls and storage devices.
- Provided technical support services to customers regarding installation or usage of hardware products.
Hardware engineer
Sanskar Info T.V.
01.2004 - 04.2004
- Analyzed system performance issues to identify root cause and develop corrective actions.
- Identified, evaluated and recommended cost-effective hardware solutions to meet customer requirements.
- Conducted research into emerging technologies to determine potential application in current projects.
- Assisted in the development of technical specifications for new or modified hardware components.
- Troubleshot complex problems related to network configuration, circuit boards and other hardware devices.
- Installed, configured and maintained computer networks including routers, switches, firewalls and storage devices.
- Maintained inventory of spare parts for repairs as well as preventive maintenance programs.
- Provided technical support services to customers regarding installation or usage of hardware products.
Hardware Engineer and Senior Technician
Sangeet Bangla Network Pvt. Ltd.
04.2004 - 01.2005
- Transmission (Play out) Department in E.S.C.L
- Analyzed system performance issues to identify root cause and develop corrective actions.
- Identified, evaluated and recommended cost-effective hardware solutions to meet customer requirements.
- Developed documentation for installation, maintenance, repair and troubleshooting of hardware systems.
- Collaborated with software engineers to ensure compatibility between hardware and software components.
- Troubleshot complex problems related to network configuration, circuit boards and other hardware devices.
- Installed, configured and maintained computer networks including routers, switches, firewalls and storage devices.
Senior Technician
Yo Music
01.2005 - 07.2007
- Play out transmissions in E.S.C.L
- Developed and implemented new technical procedures to improve operational efficiency.
- Trained junior technicians in basic troubleshooting techniques and best practices for repairing hardware components.
- Conducted regular preventive maintenance inspections on equipment to detect potential problems before they occurred.
- Resolved complex technical issues by researching solutions online and consulting with experienced technicians in the field.
- Performed maintenance according to predetermined schedule.
- Fixed problems with parts, equipment and full systems.
- Set up, configured and monitored safety equipment for use by technical personnel.
Senior Technician
Music India
07.2007 - 07.2008
- Play out transmissions in E.S.C.L
- Developed and implemented new technical procedures to improve operational efficiency.
- Maintained accurate records of equipment repairs, maintenance and inventory.
- Provided remote support for customers experiencing technical difficulties with hardware or software products.
- Trained junior technicians in basic troubleshooting techniques and best practices for repairing hardware components.
- Resolved complex technical issues by researching solutions online and consulting with experienced technicians in the field.
- Performed maintenance according to predetermined schedule.
- Recommended corrective and preventive actions to boost product reliability.
- Fixed problems with parts, equipment and full systems.
- Installed and maintained control systems and other technical components to complete equipment installations.
Server & XSAN Engineer
Unicorn InfoSolutions Pvt. Ltd.
08.2008 - 12.2011
- Provided excellent customer service to ensure satisfaction.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Conducted research on technical products in order to make recommendations to customers.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
Pre. Sales Manager
Maple Digital Technology International Pvt. Ltd.
12.2011 - 06.2017
- Provided technical support for SONY (Multi Screen Media Pvt
- Ltd.) postproduction department and IT
Technical support sierra Engineer
Deuro Broadcast Media & Services
07.2018 - 08.2019
- Identified customer needs and developed solutions based on user feedback.
- Analyzed customer requirements to determine project scope and objectives.
- Evaluated existing processes and technology solutions for improvement opportunities.
- Researched industry trends in order to identify potential areas of improvement.
- Collaborated with cross-functional teams throughout the development process to ensure successful outcomes.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Documented all engineering activities according to established procedures.
- Generated reports summarizing engineering results for internal review.
- Maintained current knowledge of relevant technologies through continuing education courses.
Pre. Sales Manager
Maple Technologies
08.2019 - 03.2020
- Developed and implemented customer-focused strategies to increase pre-sales opportunities.
- Analyzed market trends, competitor activities and customer feedback to identify new business opportunities.
- Identified key decision makers in target accounts and developed relationships with them.
- Created technical presentations for customers demonstrating product features and benefits.
- Provided timely responses to customer inquiries regarding products, pricing, availability.
- Assisted Sales Managers in preparing proposals, contracts, quotes and other sales documents.
- Negotiated service level agreements with customers based on their needs and budget constraints.
- Researched industry trends and competitive landscape to support the development of product roadmaps.
Pre. Sales Manager
Global Premium Lifestyle Pvt. Ltd.
08.2020
- Developed and implemented customer-focused strategies to increase pre-sales opportunities.
- Analyzed market trends, competitor activities and customer feedback to identify new business opportunities.
- Identified key decision makers in target accounts and developed relationships with them.
- Created technical presentations for customers demonstrating product features and benefits.
- Conducted detailed technical reviews with customers and prospects to understand their requirements.
- Negotiated service level agreements with customers based on their needs and budget constraints.
- Provided training on the use of company products for customers and internal staff members.
- Developed effective processes for responding quickly to customer issues or complaints.
- Reviewed customer feedback surveys regularly to identify areas needing improvement.
- Monitored progress against goals set by senior management for pre-sales performance metrics.
Technical Head
Master chief
- Developed and implemented technical strategies and plans to ensure successful completion of projects.
- Provided technical support to internal teams, customers, and vendors.
- Resolved complex customer issues quickly and efficiently through effective troubleshooting techniques.
- Created detailed technical documentation including user guides, tutorials, and training materials.
- Managed the installation, configuration, maintenance, and repair of computer hardware and software systems.
- Coordinated with external vendors for purchasing IT equipment as required by the organization.
- Assisted in developing system security policies to protect confidential information from unauthorized access or theft.
- Monitored server performance to ensure optimal network performance across all departments.
- Reviewed customer feedbacks regularly to improve service delivery process.
- Interfaced with third-party vendors for resolving compatibility issues between different systems.
- Troubleshot and resolved problems with programs and systems.
Head Technician
Red Eye Broadcast LLP
Mumbai
05.2022 - Current
- Provided technical guidance to technicians and other staff members.
- Monitored the performance of various systems and equipment, identified problems, and proposed solutions.
- Assisted with troubleshooting complex instrumentation issues related to software or hardware malfunctions.
- Implemented quality control measures to ensure accurate data collection from experiments.
- Coordinated with vendors regarding repairs and installation of new equipment.
- Organized inventory of spare parts for laboratory instruments to minimize downtime due to malfunctioning components.
- Evaluated existing processes for efficiency gains through automation or process improvement initiatives.
- Assessed customer needs by providing technical support over phone calls or emails.
- Generated reports summarizing key findings from tests conducted in the lab environment.
Education
Bachelor of Arts -
InfoSolutionsDeuroSanskarFrontechShridhar University
Rajasthan2013
12th From Rajasthan Board -
Gujarati Sr. Sec. School
Ajmer2003
10th From Rajasthan Board -
Gujarati Sr. Sec. School
Ajmer2001
Some College (No Degree) - Prince2
Quick Win Management Solutions & Service Pvt. Ltd.
MumbaiSkills
- All kind of Computers, Server, Storages
- LAN / WAN/ SDWAN
- Operating Systems All
Mac OS(Server and client)
Windows OS All client and Server OS with DataBase Server
Linux all flavor of linux with Server and client OS
- Microprocessor-Based Systems
- Project Planning
- Computers and Electronics
- Client Service
- Report Generation
- Team Development
- Project Management
- Installation Management
- System Engineering
- Data Collection and Analysis
- Root Cause Analysis
Personal Information
- Date of Birth: 04/28/83
- Marital Status: Single
Languages
- English
- Hindi
Timeline
Head Technician
Red Eye Broadcast LLP
05.2022 - Current
Pre. Sales Manager
Global Premium Lifestyle Pvt. Ltd.
08.2020
Pre. Sales Manager
Maple Technologies
08.2019 - 03.2020
Technical support sierra Engineer
Deuro Broadcast Media & Services
07.2018 - 08.2019
Pre. Sales Manager
Maple Digital Technology International Pvt. Ltd.
12.2011 - 06.2017
Server & XSAN Engineer
Unicorn InfoSolutions Pvt. Ltd.
08.2008 - 12.2011
Senior Technician
Music India
07.2007 - 07.2008
Senior Technician
Yo Music
01.2005 - 07.2007
Hardware Engineer and Senior Technician
Sangeet Bangla Network Pvt. Ltd.
04.2004 - 01.2005
Hardware engineer
Sanskar Info T.V.
01.2004 - 04.2004
Hardware Engineer
Frontech Computers
07.2003 - 01.2004
Technical Head
Master chief
Bachelor of Arts -
InfoSolutionsDeuroSanskarFrontechShridhar University
12th From Rajasthan Board -
Gujarati Sr. Sec. School
10th From Rajasthan Board -
Gujarati Sr. Sec. School
Some College (No Degree) - Prince2
Quick Win Management Solutions & Service Pvt. Ltd.
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