Tarun Sharma

• Handle LinkedIn Pages-related queries via email, ensuring prompt and accurate resolutions to enhance member satisfaction.
• Collaborate with internal teams to resolve page-related issues efficiently and provide the best available solutions to members.
• Prioritize member experience by delivering personalized support, maintaining excellent written communication skills, and offering full and proper resolutions within a few hours.
• Ensure quality standards align with client requirements and no incorrect resolutions are provided.
• Gather member feedback and relay it to the product development team to drive continuous improvement.
• Utilize tools like Salesforce (SFDC), Jira, and Excel for managing queries, tracking issues, and analyzing data.

• Respond to inbound chats to provide exceptional customer service to consumers
• Respond to inquiries related to product and services, processing payments, or performing general account maintenance
• Raise issues and liaise with concerned department whenever necessary.
• Manage outbound follow-up to customers for support that was transferred to other operational groups with resolution.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.