Summary
Overview
Work History
Education
Skills
FOCUS AREA
SUCCESSFULLY COMPLETED PROJECTS
Certification
Languages
References
Timeline
Hi, I’m

Tarun Sharma

New Delhi
Tarun Sharma

Summary

Result-oriented Sr. Digital Account Manager with extensive experience, specializing in customer relationship management and strategic growth initiatives. Demonstrated success in complex contract negotiations and building strong business partnerships, leading to notable increases in customer satisfaction and sales performance. Expertise includes Salesforce and Microsoft Dynamics, driving effective solutions for clients. Aiming to further leverage skills in a dynamic environment focused on innovation and client success.

Overview

16
years of professional experience
1
Certification

Work History

Upwork
New Delhi

Sr. Digital Account Manager
09.2021 - Current

Job overview

  • Negotiated contracts with third party vendors when appropriate in order to maximize value for customers.
  • Conducted research to determine ideal markets for products and services.
  • Conducted user research sessions to understand customer feedback on existing products.
  • Developed and implemented marketing strategies to increase brand awareness and sales.
  • Resolved conflicts among stakeholders when necessary through effective problem solving techniques.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Delivered marketing strategy updates to upper-level management.
  • Coordinated with financial personnel to create detailed budgets for marketing campaigns.
  • Coordinated hackathons generating innovative ideas.
  • Stayed ahead of the curve through ongoing trend analysis.
  • Pinpointed potential enhancements in current digital products influenced by user input.
  • Displayed company’s services during promotional functions.
  • Enhanced business by establishing robust customer reward programs.
  • Identified customer requirements for optimized solutions.
  • Formulated tailored marketing strategies for business requirements.

HYGH AG ( During Study Break : Hoch Fresenius, University of Applied Science)
Berlin

Growth Hacking Consultant
09.2019 - 06.2021

Job overview

  • I got the opportunity to experience the European market during my study project (Growth Hacking) for the company HYGH AG and hands-on experience using several tools for Digital Account Management (Microsoft Dynamics, Salesforce), email marketing (HubSpot), digital advertising (LinkedIn), digital research and analysis (Statista), social media promotions (LinkedIn, Xing, Glassdoor, Indeed, Instagram), digital project management, and promotional planning (Trello, Notion).
  • Closed numerous annual sales.
  • Gathered insights from market analysis for growth hacking purposes.
  • Devised strategies to gather valuable data.
  • Utilized different channels to boost customer acquisition through new methods.
  • Shared findings with management and executives.
  • Engaged customers directly on social media platforms like Twitter, Facebook, Instagram.
  • Collaborated effectively with colleagues to achieve objectives.

Carrer Break
Delhi

Personal Goal Pursuit
07.2018 - 08.2019

Job overview

  • Prepared for overseas professional development program.
  • Strengthened language competencies in Deutsch and English.
  • Joined British Council, earned Business Communication Certificate in English Language.
  • Joined German language classes to expand linguistic proficiency.

Almoyyed International Group
Manama

Key Account Manager: IT Services Sales
06.2017 - 06.2018

Job overview

  • Skillfully determined customer needs and requirements through conversation.
  • Streamlined onboarding operations for new clients for efficient transition and quick value delivery.
  • Identified suitable services based on customers' requirements.
  • Negotiated contracts with key accounts for compliance.
  • Created tailored presentations for key accounts.
  • Championed key accounts' priorities within the company.
  • Responded to client inquiries and resolved issues efficiently.
  • Identified root causes of conflicts and proposed solutions.
  • Used CRM software for internal and external reporting.
  • Achieved mutually beneficial terms through strategic contract discussions.
  • Orchestrated cross-functional team collaboration for large-scale account projects.
  • Engaged with clients to understand their goals and obstacles.
  • Identified new opportunities for growth within existing accounts, as well as potential new customers.
  • Facilitated strategic alignment through regular meetings with key stakeholders.

Locuz Enterprise Solutions Ltd
Delhi

Practice Sales Manager
09.2015 - 05.2016

Job overview

  • Directed sales planning and account development to expand existing business.
  • Secured new accounts and maintained existing ones.
  • Delivered customer support through detailed technical assistance.
  • Cultivated connections with major clients.
  • Identified patterns in customer behavior through data analysis and formulated plans.
  • Presented comprehensive monthly analyses on sales metrics to higher-ups.
  • Examined customer data to detect trends for potential growth.
  • Held frequent staff meetings to assess quarterly and yearly goals.
  • Constructed sales projections to align with productivity goals.

HCL Services Ltd
Bangalore

Account Manager - B2B Business Development
09.2014 - 06.2015

Job overview

  • Handled sales funnel proficiently.
  • Created engaging presentations for potential customers.
  • Fostered significant partnerships with vendors and important customers to support ongoing development.
  • Effectively managed expenses, budget, and overhead.
  • Ensured constant awareness of latest market trends and industry standards.
  • Managed client interactions and schedules through CRM system.
  • Consistently attended networking events to connect with potential clients.
  • Developed strategic relationships within target accounts.
  • Streamlined processes to effectively maximize quarterly earnings.
  • Expanded existing accounts by overseeing development processes.
  • Expanded assigned territory through effective marketing strategies.
  • Maintained excellent customer relationships through various communication channels.
  • Identified needs of customers promptly and efficiently.
  • Leveraged software and tools to streamline business processes.
  • Acknowledged by management for outstanding customer service.

Vconnect IT Services
Delhi NCR

Marketing and Sales Manager
01.2009 - 08.2014

Job overview

  • Enhanced sales outcomes by conducting performance evaluations.
  • Directed financial allocation for all marketing activities to ensure optimal spending.
  • Drove execution and expansion of channel partner strategy.
  • Oversaw product, service and sales operations.
  • Leveraged change methodologies to boost sales.
  • Ensured precise documentation of sales efforts in CRM database.
  • Developed persuasive email campaigns to enhance audience engagement.
  • Developed a high-performing team achieving set revenue targets.
  • Conducted market research and reported on competitors.
  • Supervised stock levels to ensure timely availability of materials.
  • Optimized performance by streamlining workflows using multiple software solutions.
  • Accomplished everyday assignments meticulously and swiftly.
  • Crafted strategies to enhance customer satisfaction.
  • Built pipeline strategies leading to customer acquisition.
  • Measured ROI on marketing and sales initiatives using implemented CRM systems.
  • Maintained high levels of customer satisfaction through direct and phone communication.

Education

Fresenius, University of Applied Sciences
Berlin, Germany

M.A from Digital Management ( ECTS: 65)
12-2021

Accman Business School
Delhi NCR

MBA from Business Management
09-2008

Institute of Management & Research
Delhi NCR

BBA from Business Management
08-2006

Skills

  • Account management and business development
  • Customer relationship management (Salesforce, Microsoft dynamics)
  • Presentation skills (Canva, LinkedIn Certified)
  • Profitability assessments
  • Complex contract negotiations
  • Sales quota management (Pipedrive, Zoho)
  • Business communication skills
  • Sales analytics (Zoho, Pipedrive)
  • Sales process optimization (Zoho)
  • Lead generation and nurturing (LinkedIn sales navigator)
  • Competitor analysis (Statista, Google)
  • Sales enablement (Hubspot)
  • Tender Management Expertise and ROI Analysis (GEM)
  • Sales funnel management (Zoho)
  • Vendor relations and management
  • Global business management: international sales
  • Business analysis: project management and collaboration (Google Analytics, Trello)
  • Office 365, management, (Microsoft)
  • Data-driven decision making
  • Customer journey mapping
  • Agile methodologies
  • Critical thinking and problem-solving skills, certified by Plum

FOCUS AREA

  • Cloud solutions and services (IaaS, PaaS, SaaS), Microsoft, AWS, Salesforce, HubSpot, ManageEngine, and Pipedrive
  • IT Digital Security operational centric solutions and Services, (Splunk, Microsoft, Amazon)
  • Digital Surveillance Solutions (AI based VMS)
  • Data Centre and AI healthcare solutions
  • IT contract staffing and professional services
  • Software licenses and subscription Models

SUCCESSFULLY COMPLETED PROJECTS

  • Surveillance and Security Project (SSP) - Project Value: USD $ 35,000, Duration: 18 Months; National Highway Authority of India, Delhi, India
  • DC Services – IT Contract Staffing, Project Value: USD $ 212,600, Project Duration: 36 Months
  • Data Centre Project: Cisco Server and Fujitsu Storage Renewals, Project Value: USD $153,400, Duration: 36 months, Indian Space Research Organization Telemetry, Tracking and Command Network, Bengaluru, India
  • Cloud Security Operations Center (Cloud SOC-Splunk) and Security Information and Event Management (SIEM) with Mobile Device Management (MDM-Airwatch) Solution: Project completed at Interglobe Aviation Ltd, Gurgaon, India for USD $23,580 over 24 months
  • Amazon Cloud Services Project - Value: USD $259,800, Duration: 24 Months | Alba Group, Bahrain, Middle East
  • Microsoft Cloud Services and Licenses (SaaS): Project Value: USD $23,600, Project Duration: 12 months, JLL, Berlin, Germany

Certification

  • Advanced Google Analytics Certification, Issued January 2021
  • Business Communication Skills Certificate, British Council, January 2020
  • Amazon Web Services (AWS) Business Professional Online, Issued January 2018
  • Consumer Awareness and Sales Promotion Training, Dabur India Ltd, 2006

Languages

Hindi
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2

References

References available upon request.

Timeline

Sr. Digital Account Manager

Upwork
09.2021 - Current

Growth Hacking Consultant

HYGH AG ( During Study Break : Hoch Fresenius, University of Applied Science)
09.2019 - 06.2021

Personal Goal Pursuit

Carrer Break
07.2018 - 08.2019

Key Account Manager: IT Services Sales

Almoyyed International Group
06.2017 - 06.2018

Practice Sales Manager

Locuz Enterprise Solutions Ltd
09.2015 - 05.2016

Account Manager - B2B Business Development

HCL Services Ltd
09.2014 - 06.2015

Marketing and Sales Manager

Vconnect IT Services
01.2009 - 08.2014

Fresenius, University of Applied Sciences

M.A from Digital Management ( ECTS: 65)

Accman Business School

MBA from Business Management

Institute of Management & Research

BBA from Business Management

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